{"id":337,"date":"2016-03-07T10:39:22","date_gmt":"2016-03-07T09:39:22","guid":{"rendered":"http:\/\/dev.m-q.ch\/?p=337"},"modified":"2017-03-01T15:19:03","modified_gmt":"2017-03-01T14:19:03","slug":"customer-management-bei-xerox","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/","title":{"rendered":"Customer Management bei Xerox"},"content":{"rendered":"

<\/a><\/p>\n

Der Gartner Magic Quadrant bewertet Unternehmen im Hinblick auf ihre strategischen Ziele und die F\u00e4higkeit, diese zu erreichen.<\/p>\n

Rund 52.000 Call Center-Agenten von Xerox realisieren und verwalten t\u00e4glich \u00fcber 2,5 Millionen Interaktionen an \u00fcber 170 Standorten. Zu den Kunden geh\u00f6ren einige der weltweit bedeutendsten Marken.<\/p>\n

Das Unternehmen bietet Serviceleistungen f\u00fcr eine Vielzahl von Branchen an, darunter die Technologie-, Kommunikations- und Finanzbranche, aber auch f\u00fcr Reiseanbieter, den Einzelhandel, den Bildungsbereich, Beh\u00f6rden und Verwaltung, die Pharmabranche sowie das Gesundheitswesen.<\/p>\n

Managed Print und Content Services (HTML)<\/strong><\/p>\n

Gartner untersuchte die wachsende Bedeutung der Managed Print Services (MPS) in Verbindung mit Managed Content Services (MCS) bei Xerox, die eng mit MPS verkn\u00fcpft sind. Der Schwerpunkt liegt dabei auf der unternehmensinternen Kommunikation. Xerox wurde 2015 erneut unter den Anbietern von MPS und MCS in den Bereichen ‚Ability to Execute‘ und ‚Completeness of Vision‘ als f\u00fchrendes Unternehmen eingestuft.<\/p>\n

Gem\u00e4ss Gartner bieten die L\u00f6sungen von Xerox ein breites Kundenspektrum, welches auch weit voneinander entfernte Standorte verbindet. So m\u00fcssen Weltkonzerne nicht nur \u00fcber das entsprechende Know-how verf\u00fcgen, um die heute ben\u00f6tigten MPS und MCS bereitzustellen, sondern auch \u00fcber die Erkenntnisse, die Initiative und die Ressourcen, um sich auf Systeme von morgen vorzubereiten.<\/p>\n

Anbieter wie Xerox erweitern ihr umfassendes Angebot an MPS typischerweise durch eine breite Palette weiterer Zusatzleistungen.
\nhttp:\/\/www.xerox.de<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Der Gartner Magic Quadrant bewertet Unternehmen im Hinblick auf ihre strategischen Ziele und die F\u00e4higkeit, diese zu erreichen. Rund 52.000 Call Center-Agenten von Xerox realisieren und verwalten t\u00e4glich \u00fcber 2,5 Millionen Interaktionen an \u00fcber 170 Standorten. Zu den Kunden geh\u00f6ren einige der weltweit bedeutendsten Marken. Das Unternehmen bietet Serviceleistungen f\u00fcr eine Vielzahl von Branchen an, […]<\/p>\n","protected":false},"author":1,"featured_media":80,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[3334],"class_list":["post-337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","tag-it-business-software"],"acf":[],"yoast_head":"\nCustomer Management bei Xerox - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Gartner hat Xerox zum 4. Mal in Folge im Leaders Quadrant f\u00fcr Customer Management Contact Centre Business Process Outsourcing von Januar 2016 positioniert.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Management bei Xerox - MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"og:description\" content=\"Gartner hat Xerox zum 4. Mal in Folge im Leaders Quadrant f\u00fcr Customer Management Contact Centre Business Process Outsourcing von Januar 2016 positioniert.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/\" \/>\n<meta property=\"og:site_name\" content=\"MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ManagementUndQualitaet\" \/>\n<meta property=\"article:published_time\" content=\"2016-03-07T09:39:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-03-01T14:19:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"424\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"galledia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"galledia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/\"},\"author\":{\"name\":\"galledia\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/c0139a2c55a374db6df2cde78ec87148\"},\"headline\":\"Customer Management bei Xerox\",\"datePublished\":\"2016-03-07T09:39:22+00:00\",\"dateModified\":\"2017-03-01T14:19:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/\"},\"wordCount\":226,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg\",\"keywords\":[\"IT & Business Software\"],\"articleSection\":[\"Unkategorisiert\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/\",\"url\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/\",\"name\":\"Customer Management bei Xerox - MQ Management und Qualit\u00e4t\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg\",\"datePublished\":\"2016-03-07T09:39:22+00:00\",\"dateModified\":\"2017-03-01T14:19:03+00:00\",\"description\":\"Gartner hat Xerox zum 4. Mal in Folge im Leaders Quadrant f\u00fcr Customer Management Contact Centre Business Process Outsourcing von Januar 2016 positioniert.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#primaryimage\",\"url\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg\",\"contentUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg\",\"width\":640,\"height\":424},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Unkategorisiert\",\"item\":\"https:\/\/www.m-q.ch\/it\/categoria\/senza-categoria\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Management bei Xerox\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#website\",\"url\":\"https:\/\/www.m-q.ch\/fr\/\",\"name\":\"MQ Management und Qualit\u00e4t\",\"description\":\"Plattform f\u00fcr integrierte Managementsysteme.\",\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.m-q.ch\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\",\"name\":\"Galledia Fachmedien AG\",\"url\":\"https:\/\/www.m-q.ch\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png\",\"contentUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png\",\"width\":512,\"height\":512,\"caption\":\"Galledia Fachmedien AG\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ManagementUndQualitaet\",\"https:\/\/www.linkedin.com\/showcase\/17982321\/admin\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/c0139a2c55a374db6df2cde78ec87148\",\"name\":\"galledia\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/66edf527eac29e9a5eb25bcada01f61a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/66edf527eac29e9a5eb25bcada01f61a?s=96&d=mm&r=g\",\"caption\":\"galledia\"},\"url\":\"https:\/\/www.m-q.ch\/de\/author\/galledia\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Management bei Xerox - MQ Management und Qualit\u00e4t","description":"Gartner hat Xerox zum 4. Mal in Folge im Leaders Quadrant f\u00fcr Customer Management Contact Centre Business Process Outsourcing von Januar 2016 positioniert.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/","og_locale":"de_DE","og_type":"article","og_title":"Customer Management bei Xerox - MQ Management und Qualit\u00e4t","og_description":"Gartner hat Xerox zum 4. Mal in Folge im Leaders Quadrant f\u00fcr Customer Management Contact Centre Business Process Outsourcing von Januar 2016 positioniert.","og_url":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/","og_site_name":"MQ Management und Qualit\u00e4t","article_publisher":"https:\/\/www.facebook.com\/ManagementUndQualitaet","article_published_time":"2016-03-07T09:39:22+00:00","article_modified_time":"2017-03-01T14:19:03+00:00","og_image":[{"width":640,"height":424,"url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg","type":"image\/jpeg"}],"author":"galledia","twitter_card":"summary_large_image","twitter_misc":{"Verfasst von":"galledia","Gesch\u00e4tzte Lesezeit":"1\u00a0Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#article","isPartOf":{"@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/"},"author":{"name":"galledia","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/c0139a2c55a374db6df2cde78ec87148"},"headline":"Customer Management bei Xerox","datePublished":"2016-03-07T09:39:22+00:00","dateModified":"2017-03-01T14:19:03+00:00","mainEntityOfPage":{"@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/"},"wordCount":226,"commentCount":0,"publisher":{"@id":"https:\/\/www.m-q.ch\/fr\/#organization"},"image":{"@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#primaryimage"},"thumbnailUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg","keywords":["IT & Business Software"],"articleSection":["Unkategorisiert"],"inLanguage":"de"},{"@type":"WebPage","@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/","url":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/","name":"Customer Management bei Xerox - MQ Management und Qualit\u00e4t","isPartOf":{"@id":"https:\/\/www.m-q.ch\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#primaryimage"},"image":{"@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#primaryimage"},"thumbnailUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg","datePublished":"2016-03-07T09:39:22+00:00","dateModified":"2017-03-01T14:19:03+00:00","description":"Gartner hat Xerox zum 4. Mal in Folge im Leaders Quadrant f\u00fcr Customer Management Contact Centre Business Process Outsourcing von Januar 2016 positioniert.","breadcrumb":{"@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#primaryimage","url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg","contentUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Customer-Management-bei-Xerox-management-und-qualitaet.jpg","width":640,"height":424},{"@type":"BreadcrumbList","@id":"https:\/\/www.m-q.ch\/de\/customer-management-bei-xerox\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Unkategorisiert","item":"https:\/\/www.m-q.ch\/it\/categoria\/senza-categoria\/"},{"@type":"ListItem","position":2,"name":"Customer Management bei Xerox"}]},{"@type":"WebSite","@id":"https:\/\/www.m-q.ch\/fr\/#website","url":"https:\/\/www.m-q.ch\/fr\/","name":"MQ Management und Qualit\u00e4t","description":"Plattform f\u00fcr integrierte Managementsysteme.","publisher":{"@id":"https:\/\/www.m-q.ch\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.m-q.ch\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.m-q.ch\/fr\/#organization","name":"Galledia Fachmedien AG","url":"https:\/\/www.m-q.ch\/fr\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png","contentUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png","width":512,"height":512,"caption":"Galledia Fachmedien AG"},"image":{"@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ManagementUndQualitaet","https:\/\/www.linkedin.com\/showcase\/17982321\/admin\/"]},{"@type":"Person","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/c0139a2c55a374db6df2cde78ec87148","name":"galledia","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/66edf527eac29e9a5eb25bcada01f61a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/66edf527eac29e9a5eb25bcada01f61a?s=96&d=mm&r=g","caption":"galledia"},"url":"https:\/\/www.m-q.ch\/de\/author\/galledia\/"}]}},"_links":{"self":[{"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/posts\/337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/comments?post=337"}],"version-history":[{"count":2,"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/posts\/337\/revisions"}],"predecessor-version":[{"id":1180,"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/posts\/337\/revisions\/1180"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/media\/80"}],"wp:attachment":[{"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/media?parent=337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/categories?post=337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.m-q.ch\/de\/wp-json\/wp\/v2\/tags?post=337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}