Issue 4/2010

FLASH

• ESPRIX Award for Seedamm Plaza Swiss Excellence Forum 2010 By Hans-Henning Herzog

BUSINESS EXCELLENCE

• Courage to control Unpopular and neglected By Dieter Brandes
• When employees design ... process innovation "from below" By Annegret Bolte
• The organization of the future Competitive advantage: "soft" factors By Fabrice Roghé and Rainer Strack
• What do I need to do? Process improvement (part 2) From the working team of the SAQ IT specialist group
• Spital Thurgau AG Successful quality certification By Heidi Zimmermann

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• Sustainable procurement When children are involved ... By Clemens Lang and Christine Jurt

QUALITY ASSURANCE

• Quality Made in China Not just polishing the facade By Peter Faust and Sacha Rezzadori
• Only Quality Has a Future CONTROL 2010 Hans-Henning Herzog

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Marketplace
• Control News