Issue 4/2007

FLASH

• Power competence Social competence alone is not enough By Hartmut Volk

BUSINESS EXCELLENCE

• What should make it tick? What makes your company tick? By Georg Kraus
• "Q-Table" of Success Factor Schurter AG: Processing Customer Complaints By Daniel Jenni and Ralph Müller
• Learning for Performance Competence Building for Project Managers By Gabriele Danzebrink
• House of Competence Systematic Competence Development By Thomas Träger

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• Using customer satisfaction measurement methods and instruments correctly By Michael Terler
• Process Innovation Projects IT Tools of Risk Management By Thomas Ulrich

QUALITY ASSURANCE

• FMEA Risk Controlling Development of Complex and Distributed Products By Oliver Mägerle and Alexander Schloske
• Using synergy effects to increase efficiency FMEA By Andrea Breitwieser

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Meetingpoint
• Marketplace
• News