La Démarche Gemba
In a world where organizations are always looking to optimize their processes, the Gemba market is an indispensable practice for continued improvement.
Qu'est-ce que le Gemba exactement ? Issu du japonais, le terme Gemba signifie "le vrai lieu" - l'endroit où la valeur est créée. In a factory, it's the production workshop; in a hospital, the medical service; in a service company, it's the space where the collaborator interacts with the client. That's where everything happens, and that's where it's important to observe in order to fully understand the processes and their implications.
La marche Gemba: more than a simple visit
La marche Gemba n'est pas un audit ni un contrôle. It is for the managers, responsables or directors:
- d'aller sur le terrain,
- de voir comment les processus s'exécutent en réalité,
- d'écouter les collaborateurs,
- and to identify, as a whole, the areas for improvement.
This approach is based on three essential pillars:
Des questions simples qui ouvrent de grandes perspectives
An effective joint venture is built around open questions:
- What challenges do you face in this process?
- Que se passe-t-il si une étape échoue?
- How can we improve this activity?
- Why is this stage indispensable?
These exchanges create a climate of trust and promote the development of concrete solutions adapted to the terrain.
Les erreurs à éviter
Certain practices can have a negative impact on the efficacy of a market segment:
- agir comme un auditeur,
- se précipiter sans prendre le temps d'observer,
- proposer des solutions trop vite,
- inutilement interrompre le travail des équipes.
- L'objectif est d'apprendre, pas de juger.
Un levier pour la culture d'amélioration continue
Adopter la marche Gemba, est instaurer une culture d'amélioration durable. This allows us to bring together managers and teams, strengthen trust and ensure that the solutions put in place really meet the needs of the field.
At Ariaq, we support organizations in the implementation of these measures in order to develop a mindset geared towards progress and collective performance.
Ariaq
Ariaq is an institution leader in Suisse romande in the field of training and consulting in the areas of organizational and operational excellence (ISO standards, management, Lean Six Sigma, production logistics, etc.).
