Potential cyber vulnerabilities in hospitals

Security researchers are discovering numerous vulnerabilities, or publicly discoverable systems, in hospitals. A new research report from Trend Micro reveals new cyber threats in hospitals. In addition to publicly discoverable systems, potential attacks on the supply chain are among the most important attack vectors.

 

The most likely security breaches, or types of attacks, are currently based on DDoS viruses. (Image: depositphotos)

Using the search engine Shodan, the researchers were able to find numerous public
discover detectable security vulnerabilities and networked systems. The experts estimate their number at 50,000 to 80,000 vulnerabilities worldwide. In addition to individual devices, these also include networks, databases and servers with medical image material, such as CT, MRT and
X-rays.

"While discoverability by means of Shodan does not in principle yet mean that
these systems are not protected or vulnerable. However, it facilitates
Cybercriminals to find security vulnerabilities to gain access to systems
preserved. Thus, it poses an avoidable and unnecessary risk to
hospitals," explains Udo Schneider, Security Evangelist at Trend Micro,
the research results.

The most common gaps

The researchers estimate distributed denial of service (DDoS) attacks as a
Most likely and most dangerous type of cyberattacks on hospitals
followed by ransomware.

Risks in the supply chain
The report also highlights an attack scenario that has received little attention to date: attacks on the supply chain. Modern hospitals are highly complex systems that require a multitude of service providers and suppliers, and each third-party vendor is a potential vulnerability if it does not take cybersecurity as seriously as the hospital itself.

Without proper network segmentation and thorough third-party security audits, hospital IT managers risk compromising the integrity of their systems and potential compliance violations.

Recommendations for action
The report concludes with a series of recommendations on how hospital IT managers can protect their systems. In addition to technical solutions such as an up-to-date, multi-layered IT security solution, these include awareness and training programs for employees and service providers. Furthermore, the transfer of data in and out of the network should be strictly regulated and a response plan for the case of cyber attacks should be developed.

IT security researchers from Trend Micro, together with the organization
HITRUST (Health Information Trust Alliance) to improve cybersecurity in modern
Hospitals investigated. The investigation report now published
Securing Connected Hospitals shows the attack vectors that can be exploited by the
increasing digitalization and networking in the healthcare sector.

Further information
The full Securing Connected Hospitals research report can be found at.
here in the following links, partly in english language for download:

https://documents.trendmicro.com/assets/rpt/rpt-securing-connected-hospitals.pdf

Trend Micro has developed a security reference architecture for networked devices in the
health care system. You can find information here:

https://www.trendmicro.com/us/iot-security/Solutions?h=All&v=Health_Care

Innovation Qualité: Four smart ideas in the spotlight

The Swiss Academy for Quality in Medicine SAQM today awarded the "Innovation Qualité" quality prize for the first time. The prize honours projects that have proven themselves in practice and which permanently improve the quality of the Swiss healthcare system. Innovation Qualité 2018 rewards four pioneering achievements in the fields of patient self-management, pharmacovigilance, commitment against overuse and oncology.

Innovation, but also quality, are crucial factors in healthcare. (Image: depositphotos)

Innovation Qualité, the new quality prize of the Swiss Academy for Quality in Medicine SAQM, honours the exemplary work of committed quality pioneers and makes it accessible to a broad public. As the FMH's own quality organisation for doctors, the SAQM also offers the professional community a platform for mutual exchange, inspiration and networking with Innovation Qualité.

37 quality projects from all parts of the country applied for the first Innovation Qualité - an impressive response that both speaks for the great commitment to quality in the Swiss healthcare system and reflects the valuable support of the prize by 23 partner organizations.

The 2018 winners were announced today. Four quality projects were particularly convincing because they successfully and sustainably increase the quality of medical services for the benefit of patients. Not least because the patients themselves are partly involved in the projects. In the category "Doctors' organisations", two equally strong quality projects share the award and the prize money of CHF 10,000, while the categories "Patient care rethought" (main topic in 2018) and "Patient safety" are each endowed with CHF 15,000.

Category "Patient care rethought
Power patients thanks to interprofessional "Chronic Care Management 
Sanacare AG has developed an interprofessional "Chronic Care Management CCM" for the diagnoses of arterial hypertension, type 2 diabetes mellitus and chronic obstructive pulmonary disease (COPD). It is an evidence-based, structured treatment pathway that focuses on the informed patient. CCM accomplishes the shift from purely medical to interprofessional team treatment of chronic diseases by delegating appropriate medical activities to the medical practice coordinator. In addition, the patient plays an active role in the treatment team. A CCM proceeds in annual cycles based on the PDCA cycle (Plan - Do - Check - Act). The treatment plan is defined together with the patient, implemented and adjusted according to progress. In this way, the quality of treatment can be increased, while at the same time reducing the number of doctor consultations. CCM has now been introduced in twelve group practices in German, Italian and French - with success and high acceptance among the approximately 600 patients involved.

Category "Patient Safety
How to detect adverse drug reactions
The aim of pharmacovigilance is to record adverse drug reactions (ADRs) after market launch. The basis for this is formed by spontaneous reports of ADRs or suspected ADRs by healthcare professionals. In general, however, adverse drug reactions are not reported in over 90 percent of cases. To counteract this "underreporting", an interprofessional team at the EOC, the Institute of Pharmacological Sciences of the Italian-speaking part of Switzerland, has developed an electronic search system for ADRs that is as simple as it is efficient. This filters out possible ADRs from the digital patient files of the - protected - hospital network with ever greater precision, using known and continuously updated specialist terms. In the test phase, more than 55 percent of the ADRs found were reportable according to Swissmedic criteria, and 87.5 percent of these were defined as serious. The system was then successfully introduced into the daily work of the regional pharmacovigilance centre. If the search tool were translated into the other national languages, Switzerland's other pharmacovigilance centres could also use the system, thereby further enhancing national drug safety.

Category "Doctors' organizations
Less is sometimes more: smarter medicine - Choosing Wisely Switzerland
In 2014, the Swiss Society of General Internal Medicine SGAIM (formerly SGIM) launched the "smarter medicine" campaign and was the first medical society in Switzerland to publish two top five lists of five medical measures for which overuse had been identified. One each for the outpatient sector and, somewhat later, for the inpatient sector. In 2016, the SGAIM decided to deepen the successful campaign and to involve patients and consumers as well as non-physician professional organisations in the discussion against misuse and overuse in medicine. On 12 June 2017, the association "smarter medicine - Choosing Wisely Switzerland" was founded. In the meantime, four other medical professional associations have also published their own top five lists, and others are in preparation. The Choosing Wisely International Congress will be held in Zurich at the beginning of October 2018, at which a multi-year patient awareness campaign on the topic of misuse and overuse will be launched.

Category "Doctors' organizations
"I receive the best oncological care": Swiss Cancer Network certificate from the SGMO
All cancer patients in Switzerland should have access to high-quality oncological care close to home. With this goal in mind, the Swiss Society of Medical Oncology (SGMO) has created the "Swiss Cancer Network" quality certificate. Oncologists can be certified and audited by the SGMO according to this program. Until now, most patients lacked an instrument to assess the quality of oncological care. Thanks to the Swiss Cancer Network certificate, they can now be sure of receiving optimal treatment that follows, among other things, the recommendations of internationally recognised guidelines. Regardless of whether they receive treatment in a centre or in a private practice. All service providers are committed to continuous quality improvement, which also focuses competition on the quality of care. All institutions certified to date are listed on www.sgmo.ch published. Nationwide, there are already more than 30.

Further information:

www.innovationqualite.ch

Export Risk Monitor 2018: Positive mood despite continuing risks

The "Export Risk Monitor 2018" reveals a positive mood among Swiss entrepreneurs, although concerns are rising in view of the ongoing currency risk, protectionism debates and gaps in risk management. This is confirmed by the new study conducted by the Bern University of Applied Sciences on behalf of Euler Hermes.

The Bern University of Applied Sciences provides coordinated services in education and training, applied research and development, and the transfer of technological knowledge. (Image: depositphotos)
Export Risk Monitor 2018 fundamentally reveals a positive mood. For the fourth time, the global market leader in credit insurance, Euler Hermes, and the Bern University of Applied Sciences in Switzerland have analysed all export risks in depth and asked around 300 companies about their hedging measures. The most important sub-areas of the risk assessments in the "Export Risk Monitor 2018" are presented below:

No all-clear: currency risk still feared
According to the survey, an exceptionally high 90% of all companies surveyed suffer from currency risk, one third of them severely. "The strong franc is weighing on internationally active companies in two ways. First, some companies are unable to generate sustainable margins against the euro. For some relief, the euro would have to gain another 10% against the Swiss franc. Secondly, companies are still very much aware of the consequences of the rapid appreciation of the Swiss franc following the lifting of the minimum exchange rate by the Swiss National Bank in 2015," explains Stefan Ruf, CEO Euler Hermes Switzerland.

The spectre of protectionism
Export-oriented companies expect an increase in political risks in 2018. At 58%, almost two-thirds state that they fear an increase in the risks to their export business due to growing protectionism. In particular, possible measures by the USA - one of Switzerland's top exporting countries - contribute to this assessment. The hope remains that the Swiss export industry, which tends to specialize in narrow niches, will be less affected by the excesses than countries with strengths in mass markets such as steel production. "We are a niche supplier, accordingly we can mostly operate under the radar. Protectionism often only affects large industrial sectors such as the solar, automotive or household appliance industries," said one company interviewed.

Need to catch up in risk management
Although the importance of compliance issues has risen sharply internationally, 29% of Swiss companies state that they comply with the laws on corruption in export countries. The introduction of compliance regulations is also only cited by just under a third of the survey participants as a measure against the risks of a lack of legal certainty.
In the area of payment defaults by foreign customers, many companies lull themselves into a possibly false sense of security. 88% of the companies without credit insurance state that they can do without it because international payment defaults have been rare in the past.

Insufficient measures against cyber risks
For the first time, the 2018 survey includes the dangers posed by cyber risks. Cyber risks are of great importance in important markets for Swiss exporters, such as Russia, China and India. Although the companies have recognised the danger, they are still insufficiently protecting themselves. Only 22% have a documented incident and crisis management process, and only 23% conduct independent audits of data protection and data security. This raises doubts as to whether cyber risks play a sufficient role in the companies' risk management process.

Sentiment and exports still on the upswing
"After another good export year in 2017 with 4.7% export growth, companies expect a further increase in exports in numerous countries. The development of Switzerland's three top export markets, China/Hong Kong (8% export share), the USA (15%) and Germany (19%), is assessed as particularly positive. Even for the UK, a positive export development is expected - despite the ongoing BREXIT process. The volume of exports to Turkey and Brazil is expected to remain at least the same, or at best increase slightly," explains Paul Ammann, Head of Executive MBA, Bern University of Applied Sciences.

Swiss economy records solid growth
"We expect the dynamic economic development in Switzerland to continue in 2018," says Gregor Eder, Senior Economist at Euler Hermes and the Allianz Group. "According to our estimates, real gross domestic product will increase by 2% in the current year. We expect domestic demand to remain buoyant, with investment activity in particular likely to continue to increase noticeably. Strong growth impulses should also come from export demand in 2018. The most important consumer countries for Swiss goods exports are still experiencing quite dynamic economic development. As we do not expect a noticeable expansion of protectionist measures at the global level, the negative effects for the Swiss export industry in particular should also remain rather limited."

 

 

 

 

The Swiss Quality Day 2018

The Swiss Quality Day is the leading forum for exchanging ideas with colleagues and being inspired by exciting presentations. A perfect opportunity for you!

On Swiss Quality Day, you learn again and again that the ravages of time do not stop at business or quality work. The development through digitalisation and globalisation constantly opens up new perspectives that were hardly imaginable only a short time ago.

What should and can one (still) know in such a dynamic time? What will life and especially the working world look like tomorrow? What impact will this have on leaders like you, who are responsible for future quality development and quality management? And above all: How can you proceed to make use of the new perspectives?

Around 350 decision-makers from the world of quality will meet on this topic on Swiss Quality Day, Wednesday, 30 May 2018, in the Kursaal Bern.

Using different perspectives

Organisations are subject to constant change. In recent years, this has been further intensified by ongoing globalisation and the spread of digitalisation. In order to be able to react to these changed circumstances, work processes will also have to be adapted in the future. What effects do these changed role models have on people? How do employees deal with these change processes? What opportunities are there for the individual? How can people make use of their potential during the change?

The meeting place for quality managers

Quality has led the Swiss economy to success. It is more important than ever in a time of change. Quality managers are therefore called upon to do even more. Swiss Quality Day is an important forum for supporting people in their professional lives. It opens up new perspectives on quality through inspiration, creativity and curiosity. Here are the main themes of the "Swiss Quality Day 2018":

  • How do organizations change?
  • What effects does this have on us humans?
  • Prospects Swiss money
  • How Impact Hub uses its perspectives
  • Future Workshop
  • The QM working world yesterday - today - tomorrow
  • Flying with perspectives

 For the individual programme items, see Programme

Swiss Quality Day, Wednesday, 30 May 2018, Kursaal Bern. Here you can still register.

SME Study 2018 with the latest figures from the Swiss Federal Statistical Office (SFSO)

For the latest Swiss SME study, which is already the 6th edition of this study series, the 2015 figures from the Federal Statistical Office (FSO) were evaluated with great excitement. The focus was on the effects of the Swiss National Bank's lifting of the lower limit for the Swiss franc/euro.

SMEs, as well as start-ups, continue to dominate the Swiss corporate landscape. (Image: pixabay) 

 
The latest edition of the Swiss SME Study, with figures collected by the BfS in Year 5, shows that SMEs continue to dominate the Swiss business landscape in terms of numbers. In particular, the number of businesses with fewer than ten employees is enormous. They account for almost 90% of all businesses and employ over 23% of all employees. A deeper look into the smallest firms shows: Although "only" 5% of all employees work in one-person firms, they account for half of all firms.

Despite their dominance, it would be wrong to lump all SMEs together. Despite similar company sizes, there are huge differences. For example, the hairdresser, the bakery, the painter or the advertising agency around the corner are just as much SMEs as high-tech global market leaders in medical technology or drone manufacturing. For this reason, the differences in the sectors are also great, with micro-enterprises operating in every sector and every canton.

2015 was the first year after the Swiss National Bank lifted the Swiss franc-euro floor. What effect did this measure have on SME figures? In the short term, the impact on businesses was varied and highly sector-dependent. In particular, sectors such as the watchmaking industry, cheese and pasta producers, and wholesale and retail trade saw a sharp decline in employees in 2015, which was above average compared to previous years.

The KMU-HSG and OBT have been dealing with the concerns and challenges of SMEs for decades, whether in research or in entrepreneurial practice. With this series of studies, based on the latest BfS figures, the authors aim to offer added value to entrepreneurs as well as society by providing an overview of SMEs in Switzerland and in international comparison.

The Swiss SME study can be downloaded from www.obt.ch/kmu-zahlen or www.kmu.unisg.ch/kmu-zahlen can be downloaded.

Allianz Suisse sticks to comprehensive insurance

Allianz Suisse currently has no plans to withdraw from the comprehensive insurance business. Despite the challenging environment, the BVG business continues to represent an important component of the offering for corporate clients. Allianz Suisse therefore remains a reliable partner for its clients in the SME business.

Allianz continues to see itself as a reliable partner for SMEs. (Image: depositphotos)

Allianz Suisse currently has no plans to withdraw from the comprehensive insurance business. Despite the challenging environment, the BVG business continues to represent an important component of the offering for corporate clients. Allianz Suisse therefore remains a reliable partner for its clients in the SME business.

With around 13,600 affiliated companies and around 147,000 insured persons, Allianz Suisse is an important provider in the group life business in Switzerland. This will remain so in the future, as Monika Behr, Head of Life at Allianz Suisse, emphasizes:

"Small and medium-sized companies in particular often do not want to and cannot bear the investment risks in occupational pension provision themselves. Full insurance is and remains an important pillar of our offering, and there are currently no plans to withdraw from it."

However, the challenges remain great following the rejection of the 2020 pension reform proposal by the Swiss electorate. For this reason, Allianz Suisse is maintaining its selective underwriting policy in the group life business and is focusing its new business primarily on SMEs.

Politicians are also called upon to come up with new solutions as quickly as possible that aim to reduce the high mandatory conversion rate and the guaranteed interest rate in the mandatory system. "Monika Behr is convinced that "it is in the interest of all parties involved, and above all of the insured, that the remaining providers of full insurance solutions can continue to operate their business sustainably in the future.

www.allianz.ch

 

 

 

Minergie celebrates its 20th anniversary

Minergie has been the Swiss standard for comfort, efficiency and value retention since 1998. The Minergie Switzerland association has achieved a great deal in the past 20 years. In 2018, the association awarded its 1500th ECO certification.

The standard for comfort, efficiency and value retention in Switzerland since 1998: Minergie. (Image: Minergie)
 

In 2018, the Minergie association celebrates its 20th anniversary and thanks all those involved who have made this joint success possible. Numerous events, trade fair appearances, media presence and an independent website will guide us through the anniversary year 2018.

1 million people live and use Minergie in Switzerland, whether for work or leisure. There are already 45,000 buildings certified to the Minergie building standards. 2,000 members and specialist partners promote Minergie in their everyday lives.

 

A few milestones of Minergie activities to date:

  • Energy efficiency45,000 certified Minergie buildings have already been built, generating 50 billion kilowatt hours of energy and 10 million tonnes of CO2 saved.
  • Economic factor: The construction industry has been given a strong boost by investment.
  • Technical innovationsMinergie promoted numerous innovations and new technical systems through its specific requirements.

1500 certifications according to ECO

In January 2018, the 1,500th provisional certificate with the ECO suffix was issued. ECO has positioned itself well in the market since its introduction in 2006. ECO supplements the Minergie building standards with a particularly healthy and ecological construction method and can be combined with the three standards Minergie, Minergie-P and Minergie-A. Since the beginning of the year, the building categories museums (administration), restaurants, hospitals and industry have also been opened for ECO. In addition, a simplified verification procedure was introduced for small school buildings up to 500m2 EBF.

Minergie future

In the future, Minergie will focus on the huge potential in the modernisation of buildings. Above all, Minergie wants to offer orientation and has developed its new products MQS Construction and MQS Operation for comprehensive quality assurance.

On the Minergie anniversary website, you can playfully discover where in Switzerland Minergie is to be found.

www.minergie20.ch or www.minergie.ch

 

CHIP network test 2018: Swiss networks storm the mobile summit

The CHIP network test 2018 shows: Voice quality and accessibility are only two aspects of today's mobile telephony. In any case, Swisscom and Sunrise rank around other test winners such as Deutsche Telekom (in third place) and Austria's A1 (in fourth place).

 

In the CHIP network test, the test winner is Swisscom. Salt without VoLTE comes in last. (Image: depositphotos)

As the CHIP network test 2018 shows, Swiss network operators put themselves in front positions: Swiss mobile networks have catapulted back to the top of the DACH range. This is shown by the measurements carried out by the test engineers of NET CHECK on behalf of CHIP.

As in the previous year, Swisscom (score of 1.2) maintained first place in a close neck-and-neck race with Sunrise (1.3). Bronze winner Salt (1.7) improves significantly on 2017, but cannot catch up any further without the implementation of Voice over LTE (VoLTE). In a direct country comparison, Swisscom and Sunrise rank ahead of the test winners Deutsche Telekom in third place and Austria's A1 in fourth place.

Telephony: almost perfect
Sunrise scores with particularly fast call set-up and good voice quality. At the city hotspots, the NET-CHECK engineers registered virtually no errors when setting up calls. Even during the most difficult test scenario "train journey" all three Swiss networks shine. Modern repeaters are installed in the long-distance trains, so that there is hardly any difference to reception in the cities.

Sunrise stands out negatively with an increased error rate of 3.3 percent for abandoned calls, but the value is still significantly below that of O2 in Germany with 14 percent - the taillight in the DACH area.

Swisscom (97.8) emerged as the winner of the "Telephony" subcategory with a narrow margin ahead of Sunrise (95.3 out of 100 points). The score is made up of voice quality (12.5%), successful call setup (31.25%), stability (37.5%) and duration of call setup.

Internet: constantly excellent
When it comes to file downloads or calling up websites and services such as Facebook, all networks perform very well - including third-placed Salt. There is no clear winner in the "Mobile Internet" sub-rating, as Swisscom and Sunrise are only 0.01 points apart. In terms of downloads, market leader Swisscom impresses with high transfer rates even under poor conditions.

Ten percent of all Swisscom downloads are faster than 155 MBit/s. Sunrise, on the other hand, provides the fastest web surfing. When uploading a photo to Facebook and accessing a live stream from YouTube, Swiss customers benefit from the equivalent top level of their networks. Unlike in German and Austrian cities, there is no discernible problem in the Alpine Republic with high network utilization in heavily frequented central locations.

Here, Swisscom and Sunrise once again improved noticeably compared to the previous year. In the case of the mobile phone provider Salt, the NET-CHECK experts noted an unusual rural-urban divide: the download values were better on the connecting roads than in the cities. Overall, excellent results for the mobile Internet can be acknowledged: When downloading and uploading test files as well as calling up websites, NET CHECK measured a success rate of 99 percent.

Best LTE network: split first place
LTE mobile technology is much more powerful than the conventional networks in 3G and 2G technology. Therefore, CHIP evaluates separately which provider operates the best 4G mobile network. This time there is a split first place for Switzerland. The results of Swisscom and Sunrise are so close together that there is no clear winner. Salt can't score. The network operator does not allow customers to make calls via the LTE turbo radio - and a good VoLTE offer counts for 20 percent of the LTE score.

The Swiss network operators pay well for the nationwide outstanding quality: The majority of consumers spend more than 40 francs (approx. 34 euros) per month - almost a third even 80 francs (approx. 68 euros). "For this, the customers receive mobile phone contracts with a "real" flat rate and thus without volume limits," concludes Wolfgang Pauler, head of testing at CHIP.

From Lake Geneva to Graubünden
The specialists from NET CHECK covered over 9200 kilometres for the Network Test Switzerland 2018. The drive teams drove with special test cars on motorways and country roads throughout the entire republic. Seven large cities (Zurich, Bern, Geneva, Basel, Lausanne, Lucerne and St. Gallen), eleven medium-sized and 21 small towns were traversed by the walk teams with practical backpack testing systems. They covered a total of 400 kilometres on foot. The city hotspots showed how well the networks work when they have to supply many users at the same time. In addition, the measurement engineers traveled about 1,730 kilometers by train to put phone calls and mobile surfing in long-distance trains under the microscope.

You can find further information and the complete test results at chip.de/network_test_ch.

Public funding for open source software: Bern adapts its legislation

The government of the canton of Bern wants to promote the release of open source software. The canton's new ICT ordinance explicitly allows the release of OSS. True to the maxim that publicly funded software should also be made publicly available. This should also reduce the dependencies on IT providers.

Open source does not necessarily have to mean "free". The canton of Bern is putting it to the test. (Image. depositphotos)

The Office for Information Technology and Organisation of the Canton of Bern (KAIO) will soon publish open source software. This is a stage victory in the long-standing commitment of a broad alliance of stakeholders, according to a communiqué from the parliamentary group Digital Sustainability Parligi. The group advocates the publication of software under an open source licence.

Parligi championed the cause back in 2011 when the federal court struck down the Business management software OpenJustitia released under an OSS license. and came under fire from proprietary solution providers for doing so. This led to the submission and adoption of the bipartisan Motion 2013.0783 "Exploiting synergies in the use of software in the Canton of Berne". in the Bernese Grand Council by the EVP Grand Councillor Marc Jost.

After that, another hurdle had to be overcome: To examine the admissibility under competition law of a publication by the state as the author of the software. Parldigi welcomed the publication of the KAIO in 2017. Expert opinion by Prof. Dr. Tomas Poledna and Prof. Dr. Simon Schlauri in this regard. The legal experts came to the conclusion that the publication and provision of OSS could hardly ever be considered a serious interference with economic freedom:

No free campaign

"OSS is not a marketable free service that makes it impossible for private competitors to do business. For from the customer's point of view, it is not only the cost of the code (which is naturally omitted in the case of OSS) that is relevant, but the entire cost of software operation (incl. customisation and integration, support, maintenance, etc.) and also other competitive parameters, in particular quality, range of functions, user-friendliness or ancillary services.

OSS is, in other words, open source, but not free of charge. Accordingly, in practice there is regularly room for private economic activity, and there can be no talk of de facto crowding out." (Poledna/Schlauri 2016: 3)

With the anchoring in the ICT ordinance of the canton, the mandate from motion 2013.0783 can be fulfilled. Councillor Marc Jost is pleased: "After five years, the legal foundation has finally been laid for the canton to fully exploit the many advantages of the open source approach. Now nothing stands in the way of cantonal IT exploiting synergies and sharing costs with other municipalities." The commitment is having an impact: concrete projects are now being published as OSS or are in the planning stage, such as the government application Ki-Tax.

The government council seems to have convinced itself of the advantages of open source software: Through widespread use, security and stability can be tested more thoroughly by the community of users and developers, and dependencies on specific suppliers and products can be reduced. And the positive scaling effects (develop once, use several times) are particularly useful for publicly funded software.

www.digitale-nachhaltigkeit.ch

5 years of the Swiss Complaints Centre - intimidation and insights

Since it was founded in 2012, the Zurich-based Reklamationszentrale Schweiz has advised countless people on all aspects of complaints. Almost half a million different users have visited the website since then and the complaints templates provided free of charge have been downloaded more than 130,000 times. A few key data on the Complaints Culture Switzerland.

If you feel unjustly treated again... Reklamationszentrale.ch for complaints, legal disputes and complaints by lawyer / // More text about ots and www.presseportal.ch/de/nr/100055461 (PPR/obs/Reklamationszentrale Schweiz)

Reklamationszentrale Schweiz, based in Zurich - the initial "Motz-Zentrale", has evolved into a LegalTech platform. It offers consumers legal services at affordable prices.

"The Motz Headquarters" in focus

The independent complaints office provides a target for companies with a dubious reputation. Topmoney (Top AG Ltd.), the first-placed company in the 2017 Complaints Barometer, filed a criminal complaint for defamation against the Complaints Center Switzerland at the end of March 2018.

At the beginning, the services of the Swiss Complaints Centre consisted of telephone advice, the writing of letters of complaint and the publication of an annual complaints barometer on the Internet. In the meantime, there are other platforms such as reklamation.ch or beschwerdeleicht.ch, which have taken up the topic and adopted this offer.

However, the experience gained in the last 5 years has shown that forwarding a complaint or publishing cases is not sufficient for those affected. Success is only achieved by serious companies for whom satisfied customers or the improvement of their service or product are important. These companies already invest a lot of money in professional complaint management themselves.

The really difficult complaint cases are mostly caused by companies that shirk their duties and ignore complaints. Or by dubious companies that skilfully use legal loopholes and stall their ripped-off customers with delaying tactics. It is difficult to defend oneself against their business practices without legal support.

Legal support at affordable prices

Reklamationszentrale Schweiz has already been intimidated several times by such companies but has been able to successfully defend itself against attacks thanks to the legal representation by Dextra Rechtsschutz AG. This experience shows that the greatest success for affected consumers is only achieved with legal support or a letter from a law firm.

In order to be able to offer professional help with legal services at affordable prices to a wide audience, Reklamationszentrale Schweiz has entered into a partnership with WILD Rechtsanwalt AG. Since April 2017, the law firm with main offices in Sarnen (OW) and Basel and additional offices in Hergiswil (NW), Pfäffikon (SZ) and Zug has been responsible for providing professional legal advice to Reklamationszentrale Schweiz.

ACustomised services

Consumers can find more than 40 free sample letters and complaint templates on the website of the Swiss Complaints Centre, as well as other useful information for self-help, such as warning lists and addresses of ombudsmen, arbitration bodies and contacts of consumer protection organisations and complaints bodies.

The cooperation with WILD Attorney at Law AG enabled the Swiss Complaints Center to adapt and expand its services to the needs of consumers. In addition to the tried-and-tested letter of complaint, those affected receive initial clarification of the legal facts of a case with a lawyer check.

If all options have already been exhausted or if a higher amount of damages is involved, WILD Attorney at Law AG asserts claims by means of legal argumentation and presentation of the legal basis with a complaint. Passengers affected by flight delays or cancellations can file a complaint via the new platform Flug-Reklamation.ch (https://www.flug-reklamation.ch/) claim refunds from airlines in accordance with EU Regulation 261-04.

Scroll inand notification of Top AG Ltd.

At the beginning of 2017, two Zurich law firms were commissioned to put pressure on Reklamationszentrale Schweiz to delete blog posts and content about the business conduct of TopMoney (Top AG Ltd). At the end of March 2018, Top AG Ltd filed a criminal complaint for defamation against Reklamationszentrale Schweiz (http://ots.ch/zM7zMW). Despite the advertisement, the publication of the annual complaint barometer and research on TopMoney (Top AG Ltd.) and their business model (http://ots.ch/bbvUWW)

Rip-offs dominate the 2017 complaints barometer

Thanks to the internet, dubious companies are increasingly finding customers who are blinded by supposedly attractive offers. This trend is also clearly reflected in the Complaints Barometer 2017, with financial cleaners such as TopMoney or Letramministrazione SA dominating the rankings of the most frequently named sources of complaints. This confirms the Swiss Complaints Centre to continue on its chosen path together with its legal partners and to offer swift support to those affected or to save consumers from the same fate with clarification.

The details of the Complaints Barometer 2017 are published at: http://ots.ch/e2uX3B

Via the Complaints Centre Switzerland:

Explanatory video Complaint Center Switzerland: https://www.reklamationszentrale.ch/dienstleistung/so-funktioniert-s/

 

 

Fewer doctors, more female doctors

39,900 doctors were employed in Switzerland in 2017. This total number is increasing despite different reports on the number of doctors. Due to the increase in part-time work, an increase in full-time positions does not automatically follow from this. Many doctors will retire in the coming years, emphasises the FMH Physicians' Statistic 2017.

Women are overrepresented in the under-40 age groups in both sectors. (Image: depositphotos)

It would be too simple to distinguish only between male and female doctors. For example, every third doctor comes from abroad. Many Swiss family doctors are retiring. To ensure security of supply, Switzerland will have to train more male and female doctors in the future. Nevertheless, female doctors are on the increase.

Female doctors on the rise
At 58.0 percent, men continue to make up the majority of the medical profession. However, at 3.8 percent, the increase over the previous year for female physicians is significantly higher than that for male physicians (0.9 percent).

The outpatient sector is characterised by a high average age
51.1 percent of physicians work in the outpatient sector1, 47.3 percent in the inpatient2 and 1.6 percent work outside these sectors. While the average age of all physicians is 48.4 years, it is on average ten years higher in the outpatient sector than in the inpatient sector (54.8 years compared to 43.4 years).

The age difference between the sectors is mainly due to the further training of assisting physicians, which mainly takes place in hospitals. In the age groups below 40, women are overrepresented in both sectors. Due to the majority of women among the students, it can be assumed that this development will be reflected in the gender-specific age structure in the coming years.

53.7 percent of physicians in the outpatient sector work in individual practices. This proportion has decreased by a good 8 percent over the last ten years. An average of 4.2 doctors work in group practices. The average workload in the outpatient sector is 8.1 half days, more than half a day less than in the inpatient sector (9.5 half days). Due to the increasing part-time work and due to the upcoming retirement of many physicians who work far more than 40 hours per week in their practices, Switzerland needs to train more physicians.

The stationary sector and specialists are concentrated in the cities
In the granting of specialist titles (1526 new titles last year), the share of the generalist specialties of general internal medicine, paediatrics and adolescent medicine and general practitioner, together account for 37.9 per cent. Doctors with these specialist titles are counted among the so-called primary care providers.

General internal medicine is the most frequently represented specialty (22.5 percent). In second place is psychiatry and psychotherapy (10.2%), followed by gynaecology and obstetrics (5.0%), paediatrics and adolescent medicine (5.0%) and anaesthesiology (4.2%). The density of specialists in the cities is twice as high as that of primary care providers.

In rural areas, the situation is exactly the opposite. On average, there are 4.3 doctors per 1000 people in Switzerland. There are significantly more doctors available in urban areas than in rural areas. Since hospitals are mainly located in urban areas, the density of doctors in the inpatient sector is high there and low in rural areas.

34.1 percent of working physicians in Switzerland come from abroad, 29.3 percent in the outpatient sector and 47.3 percent in the inpatient sector. The majority of foreign doctors come from Germany (54.4 percent), followed by Italy (8.6 percent), France (6.5 percent) and Austria (6.1 percent).

Further information:
"FMH Physician Statistics 2017 - Current Figures"., Stefanie Hostettler, Esther Kraft, Swiss Medical Journal No. 13/14, 28.3.2018.

Export Award 2018: Three impressive finalists nominated

The finalists for the Export Award 2018 from Switzerland Global Enterprise (S-GE) show how small and medium-sized enterprises can take advantage of the opportunities offered by globalisation and smoothly cope with increasing protectionism. The winner will be announced at the Foreign Trade and Investment Forum on 26 April 2018.

 

The Export Award trophies from Switzerland Global Enterprise (S-GE) are coveted. (Copyright: S-GE)

The 2018 Export Award candidates have been announced. The independent Jury of business, academic and media representatives has announced who is in the running for the 2018 Export Award:

  • Industrielack AG, Wangen SZ: ILAG leaves no stone unturned
  • Acutronic Medical Systems, Hirzel ZH: Strong presence in a small niche market
  • On, Zurich: The running community is enthusiastic

The winner will be announced at the Foreign Trade and Investment Forum on 26 April in Zurich. The awards will be presented by Ruth Metzler-Arnold, Chairman of the Board of Directors of S-GE.

The finalists for the Export Award 2018

The finalists are holding their own around the world, despite the fact that more than 750 new protectionist measures have been enacted every year since 2009, as the Global Trade Alert by Professor Simon Evenett of the University of St. Gallen shows. High barriers to entry are particularly prevalent in the medical technology sector - making the export performance of Acutronic Medical Systems, which manufactures high-precision ventilators for premature babies, all the more outstanding. The company has already established itself in Western Europe and the Middle East and is beginning to put out feelers in China. But On's running shoes and ILAG's cookware coating also have to meet high standards around the world, which the companies have managed highly successfully.

lLAG leaves no stone unturned

When it comes to coating cookware and baking pans, ILAG is big business. The export-oriented SME scores with quality and an innovative business model: consistent relationship management with all participants in the value chain and image-enhancing co-branding ensure that the company is growing - and generated sales of CHF 34 million in 2017. In the most important markets, ILAG is on the road with sales agents, while the US market is handled from its own office in Chicago. ILAG is still mainly successful in the consumer goods industry, but in future it will increasingly focus on applications in industry.

www.ilag.ch

Strong presence in small niche

High-tech devices for tiny customers: With its product range, Acutronic Medical Systems covers the entire spectrum of neonatal artificial respiration. The universally designed, easy-to-use high-tech devices are used in operating theatres, intensive care units and hospital wards in many European countries, the Middle East and China. In this way, products from Hirzel ensure that many premature babies survive without permanent damage. And also that the Swiss medtech company thrives.

www.acutronic-medical.ch

The running community is enthusiastic

Push off hard, land softly and run with a feather-light stride without any discomfort - around three million runners worldwide rely on shoes from On. Founded in 2010 by three Swiss sports enthusiasts, the label has taken the global running scene by storm with its revolutionary CloudTec sole. Thanks to a consistent focus on the premium segment worldwide and a clever marketing strategy, On is the fastest growing brand in the running shoe market and is present in 4000 stores in 50 countries.

www.on-running.com

 

Foreign Trade Forum 2018: Zwween globalisation and protectionism?

Switzerland Global Enterprise's Foreign Trade Forum is the meeting place of the year for all Swiss exporters. Small and medium-sized companies in particular find inspiration and practical advice for their international business here. For SMEs, on the one hand, it has never been so necessary and potentially profitable to do business internationally on a broad basis. On the other hand, it is becoming increasingly complex to deal with the multitude of markets and the specific trade barriers.

During the generous breaks and at the Apéro Riche, there will be room for exchange with over 600 participants and numerous exporters who are facing similar challenges or have already successfully mastered some of them.

Registration and program at www.s-ge.com/awf

Further information about the Export Award: www.s-ge.com/exportaward