Issue 11/2009

FLASH

• Sovereignty shows offenses at the workplace By Hartmut Volk

BUSINESS EXCELLENCE

• Sensuality in the world of work On the loss of bodily experience By Barbara Tietze
• The New EFQM Model 2010 Comprehensive Revision By Hans-Henning Herzog
• Quality Manager at the Grand Hotel MQ Series "Future of the Quality Manager" (Part 6) By Beat Häfliger
• CIP - what else? Creating an open learning climate By Edith Karl and Rudolf Pusterhofer
• "Playfully" acquiring competence Company simulation By Gudrun G. Vogt
• Practical idea management IT-supported company suggestion scheme By Torsten Krämer and Marc Lappe

SAQ / SAQ-QUALICON AG

• Association news

MANAGE RISKS

• PSNext provides an overview Landis+Gyr: Project planning and resource allocation By Jutta Freisen
• Approaches to PRM Guidelines Risk Management in Projects By Beat Schneiter and Jachen Cajos
• Why CRM projects fail Evaluation and introduction of a CRM system By Birgit Lang and Raphaël Hunziker

QUALITY ASSURANCE

• Production-oriented, solution-oriented and measurable Efficient Quality Management (Part 1) By Peter Faust and Hans-Georg Schwöbel
• How good are your contacts? Technical analytics and inspection By Marco Kämpfert

HEADLINES

• Scene
• Newsletter
• Agenda/Imprint

MARKET INFO

• Marketplace