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Issue ESPRIX/2011
Receive the German-language trade journal "MQ Management & Qualität" in the ESPRIX/2011 issue as a PDF download with the following table of contents:
ESPRIX FINALISTS 2011
- Award-Winner Claims Division Zurich Switzerland Back to normality By Hans-Henning Herzog
- Prize Winner Grand Casino Baden AG Everything revolves around the guest By Hans-Henning Herzog
- Finalist SBB - Passenger Traffic Operating Moves the Railway By Hans-Henning Herzog
BUSINESS EXCELLENCE
- Managing A Dynamic Activity By Henry Mintzberg
- Against the collective burnout New personnel strategies By Thomas Weegen
- Tool for self-assessment "Business Excellence Matrix" of the EFQM By Andreas Muster Preparation is everything!
- Quality in Outsourcing By Marion Peyinghaus
- The changing personnel dossier Employee Information Management By Claudia Broghammer and Thomas Pfannstiel
- Ten thinking tools Nails, needles, slaps for the head By Otmar Ehrl
Category: Single issues
