{"id":21444,"date":"2025-05-08T09:24:19","date_gmt":"2025-05-08T07:24:19","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=21444"},"modified":"2025-05-08T09:24:19","modified_gmt":"2025-05-08T07:24:19","slug":"market-for-facility-services-challenged-by-digitalization-and-shortage-of-skilled-workers","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/en\/market-for-facility-services-challenged-by-digitalization-and-shortage-of-skilled-workers\/","title":{"rendered":"Market for facility services challenged by digitalization and skills shortage"},"content":{"rendered":"<figure id=\"attachment_21445\" aria-describedby=\"caption-attachment-21445\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-21445\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/05\/Markt-fuer-Facility-Services-durch-Digitalisierung-und-Fachkraeftemangel-gefordert_MQ.jpg\" alt=\"\" width=\"680\" height=\"454\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/05\/Markt-fuer-Facility-Services-durch-Digitalisierung-und-Fachkraeftemangel-gefordert_MQ.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/05\/Markt-fuer-Facility-Services-durch-Digitalisierung-und-Fachkraeftemangel-gefordert_MQ-18x12.jpg 18w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/05\/Markt-fuer-Facility-Services-durch-Digitalisierung-und-Fachkraeftemangel-gefordert_MQ-375x250.jpg 375w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/05\/Markt-fuer-Facility-Services-durch-Digitalisierung-und-Fachkraeftemangel-gefordert_MQ-524x350.jpg 524w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-21445\" class=\"wp-caption-text\">Facility management is increasingly becoming a key component of corporate strategy - with digitalization as a top trend. (Image: Depositphotos.com)<\/figcaption><\/figure>\n<p>The FM Monitor has now been launched for the second time after 2023 due to the particularly positive response. The professional associations in Switzerland and Austria are also involved in the FM Monitor 2025. The results here therefore already reflect the DACH region in the management of facility services.<\/p>\n<p>According to 63% of users and 55% of service providers, the strategic responsibility of facility management within the corporate organization is also increasing. \"Facility management is becoming a central component of corporate strategy that makes a significant contribution to value creation,\" says Dirk Otto, President of RealFM. \"Companies are increasingly recognizing that efficient and sustainable provision and management of their properties not only reduces costs, but also makes a significant contribution to achieving corporate and climate protection goals.\"<\/p>\n<h3>Increasing customer satisfaction with facility services<\/h3>\n<p>Just under half (48%) of users are (somewhat to completely) satisfied with the services provided by their facility service provider, as the joint study by PwC and the industry associations RealFM, SVIT FM Switzerland and Facility Management Austria (FMA) shows. The level of satisfaction is highest in the public sector (60%). The users surveyed in Austria (67%) and Switzerland (60%) were significantly more satisfied than users in Germany (42 %). \"Stability in service quality and long-term contractual relationships play a key role in customer satisfaction,\" explains David Rouven M\u00f6cker, Partner and Head of Real Estate Consulting &amp; Transformation at PwC Germany. \"This stability must also be maintained in the future, as the industry is characterized by high fluctuation.\"<\/p>\n<h3>Digitization remains top trend<\/h3>\n<p>For 62% users and service providers, the introduction of IT hardware and software as well as the implementation of digitalized processes is a top priority in order to increase their own efficiency, save costs and ensure data protection. Digitization is at the top of the industry agenda, especially in Germany (62%) and Switzerland (63%). In addition, new hybrid working environments with flexible room design and digital solutions are currently bringing about changes in facility management (40%).<\/p>\n<h3>The challenge of staff shortages<\/h3>\n<p>The biggest challenges cited by 81% of service providers and 76% of users are staff shortages and a lack of qualifications. \"Shortages of qualified personnel restrict the industry's growth opportunities and increase recruitment costs. This leads to competitive disadvantages and inhibits the innovative strength and professionalization of the industry,\" explains PwC partner David Rouven M\u00f6cker. In Germany (78%) and Switzerland (84%) in particular, staff shortages are cited as the biggest challenge.<\/p>\n<p>Sustainability and the fulfillment of ESG criteria are a major challenge for 72%. \"This involves high initial investments and complex supply chain management,\" says Christian Hofmann, President of SVIT FM Switzerland. \"The successful implementation of ESG strategies in the industry requires clear measurability of sustainability-related key figures, the targeted expansion of internal capacities and strategic budget planning,\" emphasizes Doris Bele, CEO of Facility Management Austria.<\/p>\n<h3>No preference for a specific award model<\/h3>\n<p>A good 59% of users prefer bundled and integrated awards per trade, while a further 28% prefer individual awards. For Germany, the study forecasts that integrated procurement models will grow by 24% to USD 8 billion by 2027, significantly more than bundled procurement models (up 22% to USD 19 billion) or individual awards (up 14% to USD 20 billion). The procurement of facility services usually takes less than six months. In addition, significant price increases are expected for all facility services: Prices for technical and infrastructural facility services in particular are likely to increase by more than 10% in some cases.<\/p>\n<h3>AI use in facility services still in its infancy<\/h3>\n<p>According to the study, the level of digitalization in facility management is still low. However, the use of innovative technologies in facility management (FMTech) and cooperation with FMTech providers can contribute to more effective and sustainable facility management. \"The integration of artificial intelligence (AI) will become a key driver for the digitalization and optimization of corporate real estate and facility management processes,\" says Kai Ukena, PwC Real Estate Consulting, Senior Manager.<\/p>\n<p>However, although artificial intelligence offers opportunities for cost reductions, more efficient decision-making and more precise determination of requirements, it has hardly been used in the facility services sector to date: Only 2% of respondents regularly use AI solutions in the procurement of facility services and the preparation of tenders, and almost two thirds (65%) do not use AI in this area at all. 61% of users do not work with FMTech companies. Among service providers, this figure is slightly less than a third.<\/p>\n<p><em>Source: <a href=\"http:\/\/www.fm-kammer.ch\">SVIT FM Switzerland<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>The facility management market in the DACH region continues to grow - with Germany as the market with the highest turnover in Europe and an increasingly strategic importance in Switzerland and Austria. According to the \"Facility Management Monitor 2025\" by PwC in collaboration with RealFM e. V. (Germany), SVIT FM Switzerland and Facility Management Austria (FMA), the sales volume will increase by 5% to USD 88 billion in 2023.<\/p>","protected":false},"author":10,"featured_media":21445,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3303],"tags":[5318,4121,5844,3327,3362],"class_list":["post-21444","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qualitaetsmanagement","tag-facility-management","tag-immobilien","tag-maintenance-3","tag-qualitaetsmanagement","tag-studie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Markt f\u00fcr Facility Services durch Digitalisierung und Fachkr\u00e4ftemangel gefordert - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Der Markt f\u00fcr Facility Services im DACH-Raum w\u00e4chst weiter. 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