{"id":22214,"date":"2025-12-11T23:32:19","date_gmt":"2025-12-11T22:32:19","guid":{"rendered":"https:\/\/www.m-q.ch\/de\/?p=22214"},"modified":"2025-12-10T15:38:14","modified_gmt":"2025-12-10T14:38:14","slug":"quality-control-in-public-administration","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/en\/quality-control-in-public-administration\/","title":{"rendered":"Managing quality in public administration"},"content":{"rendered":"<div class=\"swpm-post-not-logged-in-msg\">You need to be logged in to view this content. Please <a class=\"swpm-login-link\" href=\"https:\/\/www.m-q.ch\/en\/login\/\">Log In<\/a>. Not a Member? <a href=\"https:\/\/www.m-q.ch\/en\/register\/\">Join Us<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Service quality has become a central management concern for public administration. It is not only achieved through legally correct procedures, but also through strategic orientation, process-oriented service provision and a common understanding of quality.<\/p>","protected":false},"author":364,"featured_media":22263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4443,5],"tags":[3328,5915,5914,3327,4202],"class_list":["post-22214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abo","category-business_excellence","tag-business-excellence","tag-dienstleistung","tag-oeffentliche-verwaltung","tag-qualitaetsmanagement","tag-service-excellence"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Dienstleistungsqualit\u00e4t ist f\u00fcr die \u00f6ffentliche Verwaltung zu einem zentralen Steuerungsanliegen geworden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/en\/quality-control-in-public-administration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung - MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"og:description\" content=\"Dienstleistungsqualit\u00e4t ist f\u00fcr die \u00f6ffentliche Verwaltung zu einem zentralen Steuerungsanliegen geworden.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.m-q.ch\/en\/quality-control-in-public-administration\/\" \/>\n<meta property=\"og:site_name\" content=\"MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ManagementUndQualitaet\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-11T22:32:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"680\" \/>\n\t<meta property=\"og:image:height\" content=\"398\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Redaktion\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Redaktion\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/\"},\"author\":{\"name\":\"Redaktion\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/cf30c7b4028fe33150e62c36185ab577\"},\"headline\":\"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung\",\"datePublished\":\"2025-12-11T22:32:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/\"},\"wordCount\":778,\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg\",\"keywords\":[\"Business Excellence\",\"Dienstleistung\",\"\u00f6ffentliche Verwaltung\",\"Qualit\u00e4tsmanagement\",\"Service Excellence\"],\"articleSection\":[\"Abo +\",\"Business Excellence\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/\",\"url\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/\",\"name\":\"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung - MQ Management und Qualit\u00e4t\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg\",\"datePublished\":\"2025-12-11T22:32:19+00:00\",\"description\":\"Dienstleistungsqualit\u00e4t ist f\u00fcr die \u00f6ffentliche Verwaltung zu einem zentralen Steuerungsanliegen geworden.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#primaryimage\",\"url\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg\",\"contentUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg\",\"width\":680,\"height\":398,\"caption\":\"Dienstleistungs\u00adqualit\u00e4t entsteht im\u202fVollzug \u00f6ffent\u00adlicher Aufgaben und\u00a0erfordert klar gestaltete Abl\u00e4ufe, Schnittstellen und Kommunikations\u00adprozesse entlang der\u00a0B\u00fcrgerkontakte sowie\u202fregelm\u00e4ssig \u00fcberpr\u00fcfte Service-Levels. (\u00a9 Depositphotos.com)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Business Excellence\",\"item\":\"https:\/\/www.m-q.ch\/kategorie\/business_excellence\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#website\",\"url\":\"https:\/\/www.m-q.ch\/fr\/\",\"name\":\"MQ Management und Qualit\u00e4t\",\"description\":\"Plattform f\u00fcr integrierte Managementsysteme.\",\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.m-q.ch\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\",\"name\":\"Galledia Fachmedien AG\",\"url\":\"https:\/\/www.m-q.ch\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png\",\"contentUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png\",\"width\":512,\"height\":512,\"caption\":\"Galledia Fachmedien AG\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ManagementUndQualitaet\",\"https:\/\/www.linkedin.com\/showcase\/17982321\/admin\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/cf30c7b4028fe33150e62c36185ab577\",\"name\":\"Redaktion\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e2b5af0e473e62154d7b4354a7dec14e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e2b5af0e473e62154d7b4354a7dec14e?s=96&d=mm&r=g\",\"caption\":\"Redaktion\"},\"url\":\"https:\/\/www.m-q.ch\/en\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Managing quality in public administration - MQ Management and Quality","description":"Service quality has become a central management concern for public administration.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.m-q.ch\/en\/quality-control-in-public-administration\/","og_locale":"en_US","og_type":"article","og_title":"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung - MQ Management und Qualit\u00e4t","og_description":"Dienstleistungsqualit\u00e4t ist f\u00fcr die \u00f6ffentliche Verwaltung zu einem zentralen Steuerungsanliegen geworden.","og_url":"https:\/\/www.m-q.ch\/en\/quality-control-in-public-administration\/","og_site_name":"MQ Management und Qualit\u00e4t","article_publisher":"https:\/\/www.facebook.com\/ManagementUndQualitaet","article_published_time":"2025-12-11T22:32:19+00:00","og_image":[{"width":680,"height":398,"url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg","type":"image\/jpeg"}],"author":"Redaktion","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Redaktion","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#article","isPartOf":{"@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/"},"author":{"name":"Redaktion","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/cf30c7b4028fe33150e62c36185ab577"},"headline":"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung","datePublished":"2025-12-11T22:32:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/"},"wordCount":778,"publisher":{"@id":"https:\/\/www.m-q.ch\/fr\/#organization"},"image":{"@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#primaryimage"},"thumbnailUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg","keywords":["Business Excellence","Dienstleistung","\u00f6ffentliche Verwaltung","Qualit\u00e4tsmanagement","Service Excellence"],"articleSection":["Abo +","Business Excellence"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/","url":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/","name":"Managing quality in public administration - MQ Management and Quality","isPartOf":{"@id":"https:\/\/www.m-q.ch\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#primaryimage"},"image":{"@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#primaryimage"},"thumbnailUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg","datePublished":"2025-12-11T22:32:19+00:00","description":"Service quality has become a central management concern for public administration.","breadcrumb":{"@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#primaryimage","url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg","contentUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/12\/Qualitaet-steuern-in-der-oeffentlichen-Verwaltung_MQ.jpg","width":680,"height":398,"caption":"Dienstleistungs\u00adqualit\u00e4t entsteht im\u202fVollzug \u00f6ffent\u00adlicher Aufgaben und\u00a0erfordert klar gestaltete Abl\u00e4ufe, Schnittstellen und Kommunikations\u00adprozesse entlang der\u00a0B\u00fcrgerkontakte sowie\u202fregelm\u00e4ssig \u00fcberpr\u00fcfte Service-Levels. (\u00a9 Depositphotos.com)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.m-q.ch\/qualitaet-steuern-in-der-oeffentlichen-verwaltung\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Business Excellence","item":"https:\/\/www.m-q.ch\/kategorie\/business_excellence\/"},{"@type":"ListItem","position":2,"name":"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung"}]},{"@type":"WebSite","@id":"https:\/\/www.m-q.ch\/fr\/#website","url":"https:\/\/www.m-q.ch\/fr\/","name":"MQ Management and Quality","description":"Platform for integrated management systems.","publisher":{"@id":"https:\/\/www.m-q.ch\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.m-q.ch\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.m-q.ch\/fr\/#organization","name":"Galledia Trade Media AG","url":"https:\/\/www.m-q.ch\/fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png","contentUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png","width":512,"height":512,"caption":"Galledia Fachmedien AG"},"image":{"@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ManagementUndQualitaet","https:\/\/www.linkedin.com\/showcase\/17982321\/admin\/"]},{"@type":"Person","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/cf30c7b4028fe33150e62c36185ab577","name":"Editorial office","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e2b5af0e473e62154d7b4354a7dec14e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e2b5af0e473e62154d7b4354a7dec14e?s=96&d=mm&r=g","caption":"Redaktion"},"url":"https:\/\/www.m-q.ch\/en\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/posts\/22214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/users\/364"}],"replies":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/comments?post=22214"}],"version-history":[{"count":2,"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/posts\/22214\/revisions"}],"predecessor-version":[{"id":22264,"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/posts\/22214\/revisions\/22264"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/media\/22263"}],"wp:attachment":[{"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/media?parent=22214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/categories?post=22214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.m-q.ch\/en\/wp-json\/wp\/v2\/tags?post=22214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}