{"id":337,"date":"2016-03-07T10:39:22","date_gmt":"2016-03-07T09:39:22","guid":{"rendered":"http:\/\/dev.m-q.ch\/?p=337"},"modified":"2017-03-01T15:19:03","modified_gmt":"2017-03-01T14:19:03","slug":"customer-management-at-xerox","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/en\/customer-management-at-xerox\/","title":{"rendered":"Customer Management at Xerox"},"content":{"rendered":"

<\/a><\/p>\n

The Gartner Magic Quadrant evaluates organizations based on their strategic objectives and their ability to achieve those objectives.<\/p>\n

Approximately 52,000 Xerox call center agents implement and manage more than 2.5 million interactions every day in more than 170 locations. Customers include some of the world's most prominent brands.<\/p>\n

The company provides services to a wide range of industries, including technology, communications and finance, as well as travel, retail, education, government, pharmaceutical and healthcare.<\/p>\n

Managed Print and Content Services (HTML)<\/strong><\/p>\n

Gartner examined the growing importance of Managed Print Services (MPS) in conjunction with Managed Content Services (MCS) at Xerox, which are closely tied to MPS. The focus is on intra-enterprise communications. Xerox was again ranked as a leader among MPS and MCS providers in 2015 in the areas of 'Ability to Execute' and 'Completeness of Vision'.<\/p>\n

According to Gartner, Xerox solutions offer a broad range of customers, connecting even far-flung locations. As a result, global enterprises must not only have the expertise to deliver the MPS and MCS they need today, but also the insight, initiative and resources to prepare for tomorrow's systems.<\/p>\n

Vendors such as Xerox typically extend their comprehensive MPS offering with a wide range of other value-added services.
\nhttp:\/\/www.xerox.de<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Der Gartner Magic Quadrant bewertet Unternehmen im Hinblick auf ihre strategischen Ziele und die F\u00e4higkeit, diese zu erreichen. Rund 52.000 Call Center-Agenten von Xerox realisieren und verwalten t\u00e4glich \u00fcber 2,5 Millionen Interaktionen an \u00fcber 170 Standorten. Zu den Kunden geh\u00f6ren einige der weltweit bedeutendsten Marken. Das Unternehmen bietet Serviceleistungen f\u00fcr eine Vielzahl von Branchen an, […]<\/p>","protected":false},"author":1,"featured_media":80,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[3334],"class_list":["post-337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","tag-it-business-software"],"acf":[],"yoast_head":"\nCustomer Management bei Xerox - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Gartner hat Xerox zum 4. 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