{"id":3517,"date":"2019-08-21T11:45:23","date_gmt":"2019-08-21T09:45:23","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=3517"},"modified":"2019-08-21T11:45:23","modified_gmt":"2019-08-21T09:45:23","slug":"what-must-the-kmu-it-be-like","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/en\/what-must-the-kmu-it-be-like\/","title":{"rendered":"How must SME IT be designed?"},"content":{"rendered":"<section class=\"elementor-element elementor-element-43fc26c elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"43fc26c\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-6380047 elementor-column elementor-col-100 elementor-top-column\" data-id=\"6380047\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a2552aa elementor-widget elementor-widget-heading\" data-id=\"a2552aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<figure id=\"attachment_3518\" aria-describedby=\"caption-attachment-3518\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3518\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-680x474.jpg\" alt=\"\" width=\"680\" height=\"474\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-680x474.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-768x536.jpg 768w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-1536x1072.jpg 1536w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-2048x1429.jpg 2048w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-16x12.jpg 16w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-251x175.jpg 251w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-502x350.jpg 502w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-1147x800.jpg 1147w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-920x642.jpg 920w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-1400x977.jpg 1400w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-2007x1400.jpg 2007w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-300x209.jpg 300w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-1024x714.jpg 1024w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-624x435.jpg 624w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-3518\" class=\"wp-caption-text\">SMBs never have it easy when it comes to choosing their IT solution. (Image: Depositphotos)<\/figcaption><\/figure>\n<p>I had an excellent IT developer in a previous SME. He was reliable, creative, fair priced, personable, professional - everything we wanted. Due to a prolonged illness he dropped out from one day to the next.<\/p>\n<p>As a one-man company, he had no proxy. Fortunately, he is doing well again today. We successfully migrated our CRM data to a new solution with great effort. The effort amounted to 20 days for evaluation, migration, testing and implementation. A temporary employee costs at least CHF 10,000 for this task.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-e4e9a01 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"e4e9a01\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-7e0e7d1 elementor-column elementor-col-100 elementor-top-column\" data-id=\"7e0e7d1\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-7f60528 elementor-widget elementor-widget-text-editor\" data-id=\"7f60528\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Our recommendation:<\/p>\n<ul>\n<li>Make sure that the manufacturer distributes its expertise among several people.<\/li>\n<li>Make sure that the manufacturer has the critical size. Can the manufacturer also provide the solution in good quality in the long term? For example, is the succession regulated?<\/li>\n<li>Does the solution comply with Swiss laws? If yes: Where (geographically) does the provider develop and where is the company headquarters? Do the developers and supporters understand the special Swiss requirements?<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-03a5e98 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"03a5e98\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-d84076b elementor-column elementor-col-100 elementor-top-column\" data-id=\"d84076b\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-8a89f7e elementor-widget elementor-widget-heading\" data-id=\"8a89f7e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Is the service right?<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-d08bf39 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"d08bf39\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-b954e16 elementor-column elementor-col-100 elementor-top-column\" data-id=\"b954e16\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-c1ff097 elementor-widget elementor-widget-text-editor\" data-id=\"c1ff097\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>We often only realize how often an application is used when it is not running. Whether in the cloud or on your own server, problems can occur with any software, no matter how good it is. On the one hand, it is crucial how often problems occur and how serious they are. Reference customers provide good clues: How satisfied are they with the solution, what works well, what doesn't?<\/p>\n<p>Just as important, however, is how the software manufacturer reacts to problems. Does it inform its customers proactively? Does it take customer concerns seriously and resolve issues in a timely manner?<\/p>\n<p>Our recommendation:<\/p>\n<ul>\n<li>Obtain references from existing customers: Critically question whether the reference customer would like to achieve the same goals with the application.<\/li>\n<li>Ask for key figures on failure frequency and duration, extrapolate them to a year and consider what this failure means for you.<\/li>\n<li>Ask the manufacturer for key figures on support (e.g. how long the processing time of a ticket takes on average). If possible, test the support before the purchase.<\/li>\n<li>Clarify: Do I have a point of contact if the application stops working correctly?<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-a228dac elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"a228dac\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-2362440 elementor-column elementor-col-100 elementor-top-column\" data-id=\"2362440\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-7903445 elementor-widget elementor-widget-heading\" data-id=\"7903445\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Data protection<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-ce44a7b elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"ce44a7b\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-74ccc76 elementor-column elementor-col-100 elementor-top-column\" data-id=\"74ccc76\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-017d927 elementor-widget elementor-widget-text-editor\" data-id=\"017d927\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>The topic of data protection doesn't concern me, think many smaller SMEs. What happens to your company if tomorrow the drive with all the data is deleted? Many companies regularly create a back-up of their data. Have you ever checked whether the data on the back-up can actually be restored (recovered)?<\/p>\n<p>Which legal regulations regarding data location (e.g. for personal data) do you have to comply with? Where is the data located (in Switzerland, in the EU, in the USA?) and how is it secured (or not secured)? Can your customers and employees rely on the fact that the data is safe with you?<\/p>\n<p>Our recommendation:<\/p>\n<ul>\n<li>Data location Switzerland or EU<\/li>\n<li>Data should be stored in a certified data center and backed up at a second location<\/li>\n<li>Test at regular intervals whether the data can actually be restored with the back-ups created.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-1eff01f elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"1eff01f\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-4c31acd elementor-column elementor-col-100 elementor-top-column\" data-id=\"4c31acd\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-2706aae elementor-widget elementor-widget-heading\" data-id=\"2706aae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Avoid dependency (practical example for the use of free software)<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-a36cde3 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"a36cde3\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-3fde53d elementor-column elementor-col-100 elementor-top-column\" data-id=\"3fde53d\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-3ac4cc0 elementor-widget elementor-widget-text-editor\" data-id=\"3ac4cc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>A customer evaluated a functionally flawless, cost-effective solution for e-mail, calendar and document exchange. The lack of user-friendliness of calendar and e-mail could be solved via (free) add-on software to Outlook. Unfortunately, the additional software was discontinued after two years. Today, the user-unfriendly solution no longer triggers any enthusiasm.<\/p>\n<p>SME IT solutions are usually not made for eternity. The needs of users change and technologies become obsolete. Manufacturers discontinue the operation of a software or the cooperation with the manufacturer is not satisfactory.<\/p>\n<p>Existing data can usually be read into an application. But how do you get this data out of the application again? If this is not possible without great effort, you will hardly be able to get away from an application again later.<\/p>\n<p>Our recommendation:<\/p>\n<ul>\n<li>Only use additional software for the solution if the software provider offers a guarantee for an adequate solution.<\/li>\n<li>Before implementation, make sure that you can export the required data and transfer it to an alternative application.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-fa23e36 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"fa23e36\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-db6c892 elementor-column elementor-col-100 elementor-top-column\" data-id=\"db6c892\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-d298e05 elementor-widget elementor-widget-heading\" data-id=\"d298e05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Be careful with costs - compare like with like<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-b391fdd elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"b391fdd\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-767f8ea elementor-column elementor-col-100 elementor-top-column\" data-id=\"767f8ea\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-e9bd031 elementor-widget elementor-widget-text-editor\" data-id=\"e9bd031\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>For most applications, there are inexpensive or free basic versions. However, many users quickly discover that the basic solution is not enough and require more and more additional modules and licenses.<\/p>\n<p>Not only external costs arise during the introduction. The internal project employees are often missing in sales - and the turnover decreases considerably during a longer period of time. You should definitely take these (so-called opportunity) costs into account. At the very least, you should include the direct wage costs of the employees involved. In Switzerland, the average labour costs per working hour are around CHF 60.<\/p>\n<p>Consider the costs of operating the solution. Again, the internal employees cost! If the operation does not run smoothly, employees cannot do their work, this also costs a lot of money.<\/p>\n<p>As already mentioned, all software must be replaced at some point (decommissioning). Before signing the contract, estimate with the software manufacturer how great the effort (and thus the costs) for replacing the selected solution will be.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-c2a90f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"c2a90f8\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-2b34897 elementor-column elementor-col-100 elementor-top-column\" data-id=\"2b34897\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<section class=\"elementor-element elementor-element-2ac0424 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"2ac0424\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-9a4a536 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"9a4a536\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-aa1dab6 elementor-widget elementor-widget-text-editor\" data-id=\"aa1dab6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<h3>\"Beware the cost - free isn't always cheaper\"<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-923b78b elementor-column elementor-col-50 elementor-inner-column\" data-id=\"923b78b\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-3071edc elementor-widget elementor-widget-text-editor\" data-id=\"3071edc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Our recommendation:<\/p>\n<ul>\n<li>Based on a well-founded needs analysis and a lot of experience, approach the evaluation of the solution and compare the same performance with the same price.<\/li>\n<li>Take into account the costs of internal staff and, if possible, the opportunity costs during implementation, operation and decommissioning<\/li>\n<li>Include operating costs in the cost comparison<\/li>\n<li>Include the costs of decommissioning<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-336ea26 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"336ea26\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-f86839a elementor-column elementor-col-100 elementor-top-column\" data-id=\"f86839a\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-7963d02 elementor-widget elementor-widget-heading\" data-id=\"7963d02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Contract and Service Level Agreements (SLA)<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-36080b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"36080b4\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-1dbfef3 elementor-column elementor-col-100 elementor-top-column\" data-id=\"1dbfef3\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a61f4b9 elementor-widget elementor-widget-text-editor\" data-id=\"a61f4b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Not every possible situation can be dealt with in a contract. To put it in Schiller's words: Drum pr\u00fcfe, wer sich (...) bindet. Mutual trust and appreciation are an important part of a functioning business relationship.<\/p>\n<p>The clearer you can formulate your needs (requirements), the more likely you are to find the right software supplier. Nevertheless, many SMEs rarely conclude software contracts and therefore do not have the necessary experience to identify stumbling blocks. For a few francs more, a specialist can help you review contracts and service level agreements.<\/p>\n<p>Our recommendation:<\/p>\n<ul>\n<li>Formulate and prioritize own requirements for the software and the supplier in writing<\/li>\n<li>Make contracts as simple as possible<\/li>\n<li>Check the contract with an expert for stumbling blocks<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-21719ff elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"21719ff\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-a654cc7 elementor-column elementor-col-100 elementor-top-column\" data-id=\"a654cc7\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-b5cd2a4 elementor-widget elementor-widget-heading\" data-id=\"b5cd2a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-89f5ce9 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"89f5ce9\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-899e572 elementor-column elementor-col-100 elementor-top-column\" data-id=\"899e572\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a693221 elementor-widget elementor-widget-text-editor\" data-id=\"a693221\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\"><em>Here you can find more information about our offer regarding <a href=\"https:\/\/staging.qds-now.ch\/kmu-projektleitung\/\">KMU IT project management<\/a><\/em><a class=\"broken_link\" href=\"https:\/\/www.qds-now.ch\/projektleitung\/\"><em>.<\/em><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-840c3b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"840c3b2\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-05a9200 elementor-column elementor-col-100 elementor-top-column\" data-id=\"05a9200\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<section class=\"elementor-element elementor-element-850bba2 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"850bba2\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-02f23f8 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"02f23f8\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-23fa05b elementor-widget elementor-widget-text-editor\" data-id=\"23fa05b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>I had an excellent IT developer at a previous SME. He was reliable, creative, fairly priced, personable, professional - everything we wanted. Due to a prolonged illness, he dropped out from one day to the next. As a one-man company, he had no replacement. Fortunately, he is well again today. We brought [...]<\/p>","protected":false},"author":35,"featured_media":3518,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[4105,3501,3511,3813],"class_list":["post-3517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-produktenews","tag-applikation","tag-it","tag-kmu","tag-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wie muss die KMU IT beschaffen sein? - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Wie strukturieren KMU ihre IT? 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