{"id":623,"date":"2016-11-02T09:22:52","date_gmt":"2016-11-02T08:22:52","guid":{"rendered":"http:\/\/dev.m-q.ch\/?p=623"},"modified":"2017-02-28T09:02:21","modified_gmt":"2017-02-28T08:02:21","slug":"london-city-airport-introduces-real-time-customer-feedback","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/en\/london-city-airport-fuehrt-echtzeit-kundenfeedback-ein\/","title":{"rendered":"London City Airport introduces real-time customer feedback"},"content":{"rendered":"
<\/a>
London City Airport has recently started relying on real-time feedback via emojis.<\/figcaption><\/figure>\n

LCY has introduced Feedback Now consoles (see picture) and placed them throughout the airport. These allow passengers to express their satisfaction regarding various services. This voluntary feedback is based on three \"emoji\" buttons that represent different levels of satisfaction. Passenger ratings are recorded and shared in real time, helping the airport team to allocate resources effectively.<\/p>\n

Melanie Burnley, Director of Customer Experience at LCY, says: \"At London City Airport we are seeing record breaking numbers of passengers. The real-time Feedback Now system helps our team focus their efforts correctly to deliver the best possible customer service. At most other airports, feedbacks arrive 24 hours late. We are the first UK airport to receive this feedback in real time. This means we can now use this technology to respond quickly and ensure a great customer experience, efficient check-in and fast security.\"<\/p>\n

Optimized terminal management<\/strong><\/p>\n

The innovative system is very valuable for the terminal managers who oversee the daily operations at the airport. The real-time feedback allows them to see which areas of the airport are overloaded and where additional resources are needed. For example, the cleaning team receives an alert via SMS as soon as the \"Dissatisfied\" button at a location is pressed three times within 15 minutes and can react immediately in a targeted manner.<\/p>\n

Furthermore, patterns or trends identified thanks to the data obtained can also be used to improve the customer experience. The system can also be merged with other data.<\/p>\n

More information about this is available at www.londoncityairport.com<\/a> retrievable<\/p>","protected":false},"excerpt":{"rendered":"

Der LCY hat Feedback Now Konsolen (siehe Bild) eingef\u00fchrt und \u00fcberall am Flughafen postiert. Diese erlauben es den Passagieren, ihre Zufriedenheit bez\u00fcglich verschiedener Leistungen auszudr\u00fccken. Dieses freiwillige Feedback basiert auf drei \u201eEmoji\u201c Buttons, die f\u00fcr einen unterschiedlichen Grad\u00a0 an Zufriedenheit stehen. Die Bewertungen der Passagiere werden in Echtzeit erfasst sowie weitergeleitet und unterst\u00fctzen das Flughafen […]<\/p>\n","protected":false},"author":1,"featured_media":163,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[3328,3360],"class_list":["post-623","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business_excellence","tag-business-excellence","tag-management-und-unternehmensfuehrung"],"acf":[],"yoast_head":"\nLondon City Airport f\u00fchrt Echtzeit Kundenfeedback ein - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Am London City Airport (LCY) k\u00f6nnen Passagiere nun ein \u201esmartes\u201c Feedback geben, das ohne Verz\u00f6gerung vom Flughafen empfangen wird.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/en\/london-city-airport-introduces-real-time-customer-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"London City Airport f\u00fchrt Echtzeit Kundenfeedback ein - 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