{"id":19196,"date":"2024-01-31T13:27:54","date_gmt":"2024-01-31T12:27:54","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=19196"},"modified":"2024-02-22T10:21:01","modified_gmt":"2024-02-22T09:21:01","slug":"les-obstacles-technologiques-entrainent-une-baisse-des-performances-dans-le-secteur-des-services","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/","title":{"rendered":"Les obstacles technologiques entra\u00eenent une baisse des performances dans le secteur des services"},"content":{"rendered":"
\"\"
Le changement et l'utilisation \u00e9tendue de la technologie ne sont plus une option, mais une n\u00e9cessit\u00e9 pour la p\u00e9rennit\u00e9 de l'entreprise. (Image : www.depositphotos.com)<\/figcaption><\/figure>\n

Dans un monde qui \u00e9volue rapidement et o\u00f9 les conditions du march\u00e9 changent sans cesse, les entreprises doivent s'adapter aux conditions avec autant de rapidit\u00e9 et de flexibilit\u00e9. La rentabilit\u00e9 est ici un mot-cl\u00e9 important, toujours li\u00e9 \u00e0 des processus efficaces et \u00e0 une meilleure performance. Or, c'est pr\u00e9cis\u00e9ment au niveau de ce pivot critique que se r\u00e9v\u00e8lent d'\u00e9normes d\u00e9ficits, en particulier dans le secteur des services. En effet, pour obtenir une valeur ajout\u00e9e continue et une optimisation efficace et sans faille des processus, il faut investir dans des innovations techniques. C'est ce qu'ont r\u00e9cemment soulign\u00e9 plus de 400 cadres interrog\u00e9s dans le cadre d'une \u00e9tude de Workday et IDC : il manque des syst\u00e8mes commerciaux int\u00e9gr\u00e9s et pilot\u00e9s par les donn\u00e9es pour la gestion de projets - y compris la gestion des ressources et des finances. Kyle Wilkinson, Strategic Industry Advisor, Professional and Business Services, EMEA de Workday, d\u00e9crit les trois principales conclusions pour le secteur des services ou des services professionnels.\u00a0<\/p>\n

1. l'\u00e9tat de tout un secteur est menac\u00e9<\/strong><\/h3>\n

Le maintien de la comp\u00e9titivit\u00e9 est crucial, surtout dans le secteur des services. Entre-temps, cependant, la conversion et l'utilisation avanc\u00e9e de la technologie ne sont plus optionnelles, mais constituent une n\u00e9cessit\u00e9 pour le maintien de l'entreprise. La premi\u00e8re priorit\u00e9 du secteur doit donc \u00eatre de cr\u00e9er des offres de services pr\u00e9cises avec d'excellentes performances en termes d'exp\u00e9rience et de satisfaction du client. Ceci, ainsi que l'am\u00e9lioration de l'efficacit\u00e9 et de la rentabilit\u00e9 des projets, ne peut \u00eatre atteint que par l'utilisation de la technologie.\u00a0<\/p>\n

2. la flexibilit\u00e9 et l'\u00e9volutivit\u00e9 sont obligatoires<\/strong><\/h3>\n

Lors du choix de leurs prestataires de services, les clients tiennent de plus en plus compte d'une certaine possibilit\u00e9 de mise \u00e0 l'\u00e9chelle, qu'il s'agisse de l'agrandir ou de la r\u00e9duire. L'utilisation de syst\u00e8mes cloud de la part du secteur des services cr\u00e9e l'agilit\u00e9 si n\u00e9cessaire de ses propres processus internes et li\u00e9s aux clients. Cela leur permet de r\u00e9agir \u00e0 court et \u00e0 long terme \u00e0 l'\u00e9volution des conditions du march\u00e9 et de restructurer leur mod\u00e8le commercial de mani\u00e8re r\u00e9siliente.<\/p>\n

3. adapter rapidement l'intelligence artificielle<\/strong><\/h3>\n

Selon les cadres interrog\u00e9s, il y a un \u00e9norme besoin d'am\u00e9lioration dans le reporting financier, la gestion des d\u00e9penses et l'aper\u00e7u des donn\u00e9es disponibles. Pour pouvoir utiliser de mani\u00e8re id\u00e9ale les Big Data sous leur forme actuelle pour des recommandations commerciales, le soutien des syst\u00e8mes d'IA est un facteur \u00e0 ne pas sous-estimer. Cela permet de perfectionner l'exp\u00e9rience client, de d\u00e9tecter rapidement les anomalies et de mettre en place des automatisations. Cette optimisation des propres ressources et processus a une influence directe sur le retour sur investissement et la r\u00e9silience du propre mod\u00e8le commercial des entreprises fournissant des services.\u00a0<\/p>\n

La num\u00e9risation est indispensable pour le secteur des services<\/strong><\/h3>\n

Le seuil de tol\u00e9rance des clients vis-\u00e0-vis d'une mauvaise exp\u00e9rience client est de plus en plus bas. Les prestataires de services ne peuvent plus se permettre d'\u00eatre en retard dans la transformation num\u00e9rique de leur entreprise. C'est pr\u00e9cis\u00e9ment pour les nouvelles technologies utiles qu'ils doivent devenir des adaptateurs pr\u00e9coces afin de pouvoir mettre en \u0153uvre l'agilit\u00e9, l'efficacit\u00e9 op\u00e9rationnelle et l'exp\u00e9rience de service n\u00e9cessaires.<\/p>\n

Source : www.workday.com<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"

Workday, fournisseur d'applications cloud d'entreprise pour la finance, les ressources humaines et l'automatisation des services, a demand\u00e9 \u00e0 IDC de r\u00e9aliser une \u00e9tude montrant que les entreprises du secteur des services professionnels sont confront\u00e9es \u00e0 une baisse de leurs performances en raison de d\u00e9fis technologiques.<\/p>","protected":false},"author":380,"featured_media":19198,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[3328,3372,3362,3352],"class_list":["post-19196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business_excellence","tag-business-excellence","tag-digitalisierung","tag-studie","tag-unternehmen"],"acf":[],"yoast_head":"\nTechnologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Die IDC Studie zeigt, dass Unternehmen im Bereich Professional Services aufgrund technologischer Herausforderungen mit Leistungsabfall zu k\u00e4mpfen haben.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/fr\/les-obstacles-technologiques-entrainent-une-baisse-des-performances-dans-le-secteur-des-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche\" \/>\n<meta property=\"og:description\" content=\"Die IDC Studie zeigt, dass Unternehmen im Bereich Professional Services aufgrund technologischer Herausforderungen mit Leistungsabfall zu k\u00e4mpfen haben.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.m-q.ch\/fr\/les-obstacles-technologiques-entrainent-une-baisse-des-performances-dans-le-secteur-des-services\/\" \/>\n<meta property=\"og:site_name\" content=\"MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ManagementUndQualitaet\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-31T12:27:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-22T09:21:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"680\" \/>\n\t<meta property=\"og:image:height\" content=\"454\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adelisa Kalajdzini\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche\" \/>\n<meta name=\"twitter:description\" content=\"Die #IDC #Studie zeigt, dass Unternehmen im Bereich Professional Services aufgrund technologischer #Herausforderungen mit #Leistungsabfall zu k\u00e4mpfen haben.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adelisa Kalajdzini\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/\"},\"author\":{\"name\":\"Adelisa Kalajdzini\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/4ebe2e04afdd80427ae9c9069dde7175\"},\"headline\":\"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche\",\"datePublished\":\"2024-01-31T12:27:54+00:00\",\"dateModified\":\"2024-02-22T09:21:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/\"},\"wordCount\":479,\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg\",\"keywords\":[\"Business Excellence\",\"Digitalisierung\",\"Studie\",\"Unternehmen\"],\"articleSection\":[\"Business Excellence\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/\",\"url\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/\",\"name\":\"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche - MQ Management und Qualit\u00e4t\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg\",\"datePublished\":\"2024-01-31T12:27:54+00:00\",\"dateModified\":\"2024-02-22T09:21:01+00:00\",\"description\":\"Die IDC Studie zeigt, dass Unternehmen im Bereich Professional Services aufgrund technologischer Herausforderungen mit Leistungsabfall zu k\u00e4mpfen haben.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#primaryimage\",\"url\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg\",\"contentUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg\",\"width\":680,\"height\":454,\"caption\":\"Die Umstellung und erweiterte Nutzung von Technologie ist nicht mehr optional, sondern eine Notwendigkeit f\u00fcr den Erhalt des Unternehmens. (Bild: www.depositphotos.com)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Business Excellence\",\"item\":\"https:\/\/www.m-q.ch\/kategorie\/business_excellence\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#website\",\"url\":\"https:\/\/www.m-q.ch\/fr\/\",\"name\":\"MQ Management und Qualit\u00e4t\",\"description\":\"Plattform f\u00fcr integrierte Managementsysteme.\",\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.m-q.ch\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\",\"name\":\"Galledia Fachmedien AG\",\"url\":\"https:\/\/www.m-q.ch\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png\",\"contentUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png\",\"width\":512,\"height\":512,\"caption\":\"Galledia Fachmedien AG\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ManagementUndQualitaet\",\"https:\/\/www.linkedin.com\/showcase\/17982321\/admin\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/4ebe2e04afdd80427ae9c9069dde7175\",\"name\":\"Adelisa Kalajdzini\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/2b95b0122f29123fee33229802f3b16b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/2b95b0122f29123fee33229802f3b16b?s=96&d=mm&r=g\",\"caption\":\"Adelisa Kalajdzini\"},\"url\":\"https:\/\/www.m-q.ch\/fr\/author\/adelisa-kalajdzini\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Les obstacles technologiques entra\u00eenent une baisse de performance dans le secteur des services - MQ Management et Qualit\u00e9","description":"L'\u00e9tude IDC montre que les entreprises du secteur des services professionnels sont confront\u00e9es \u00e0 une baisse de leurs performances en raison de d\u00e9fis technologiques.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.m-q.ch\/fr\/les-obstacles-technologiques-entrainent-une-baisse-des-performances-dans-le-secteur-des-services\/","og_locale":"fr_FR","og_type":"article","og_title":"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche","og_description":"Die IDC Studie zeigt, dass Unternehmen im Bereich Professional Services aufgrund technologischer Herausforderungen mit Leistungsabfall zu k\u00e4mpfen haben.","og_url":"https:\/\/www.m-q.ch\/fr\/les-obstacles-technologiques-entrainent-une-baisse-des-performances-dans-le-secteur-des-services\/","og_site_name":"MQ Management und Qualit\u00e4t","article_publisher":"https:\/\/www.facebook.com\/ManagementUndQualitaet","article_published_time":"2024-01-31T12:27:54+00:00","article_modified_time":"2024-02-22T09:21:01+00:00","og_image":[{"width":680,"height":454,"url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg","type":"image\/jpeg"}],"author":"Adelisa Kalajdzini","twitter_card":"summary_large_image","twitter_title":"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche","twitter_description":"Die #IDC #Studie zeigt, dass Unternehmen im Bereich Professional Services aufgrund technologischer #Herausforderungen mit #Leistungsabfall zu k\u00e4mpfen haben.","twitter_image":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg","twitter_misc":{"\u00c9crit par":"Adelisa Kalajdzini","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#article","isPartOf":{"@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/"},"author":{"name":"Adelisa Kalajdzini","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/4ebe2e04afdd80427ae9c9069dde7175"},"headline":"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche","datePublished":"2024-01-31T12:27:54+00:00","dateModified":"2024-02-22T09:21:01+00:00","mainEntityOfPage":{"@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/"},"wordCount":479,"publisher":{"@id":"https:\/\/www.m-q.ch\/fr\/#organization"},"image":{"@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#primaryimage"},"thumbnailUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg","keywords":["Business Excellence","Digitalisierung","Studie","Unternehmen"],"articleSection":["Business Excellence"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/","url":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/","name":"Les obstacles technologiques entra\u00eenent une baisse de performance dans le secteur des services - MQ Management et Qualit\u00e9","isPartOf":{"@id":"https:\/\/www.m-q.ch\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#primaryimage"},"image":{"@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#primaryimage"},"thumbnailUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg","datePublished":"2024-01-31T12:27:54+00:00","dateModified":"2024-02-22T09:21:01+00:00","description":"L'\u00e9tude IDC montre que les entreprises du secteur des services professionnels sont confront\u00e9es \u00e0 une baisse de leurs performances en raison de d\u00e9fis technologiques.","breadcrumb":{"@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#primaryimage","url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg","contentUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg","width":680,"height":454,"caption":"Die Umstellung und erweiterte Nutzung von Technologie ist nicht mehr optional, sondern eine Notwendigkeit f\u00fcr den Erhalt des Unternehmens. (Bild: www.depositphotos.com)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.m-q.ch\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Business Excellence","item":"https:\/\/www.m-q.ch\/kategorie\/business_excellence\/"},{"@type":"ListItem","position":2,"name":"Technologische H\u00fcrden sorgen f\u00fcr Leistungsabfall in der Dienstleistungsbranche"}]},{"@type":"WebSite","@id":"https:\/\/www.m-q.ch\/fr\/#website","url":"https:\/\/www.m-q.ch\/fr\/","name":"Gestion et qualit\u00e9 du QM","description":"Plate-forme pour les syst\u00e8mes de gestion int\u00e9gr\u00e9e.","publisher":{"@id":"https:\/\/www.m-q.ch\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.m-q.ch\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.m-q.ch\/fr\/#organization","name":"Galledia Trade Media AG","url":"https:\/\/www.m-q.ch\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png","contentUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png","width":512,"height":512,"caption":"Galledia Fachmedien AG"},"image":{"@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ManagementUndQualitaet","https:\/\/www.linkedin.com\/showcase\/17982321\/admin\/"]},{"@type":"Person","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/4ebe2e04afdd80427ae9c9069dde7175","name":"Adelisa Kalajdzini","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/2b95b0122f29123fee33229802f3b16b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2b95b0122f29123fee33229802f3b16b?s=96&d=mm&r=g","caption":"Adelisa Kalajdzini"},"url":"https:\/\/www.m-q.ch\/fr\/author\/adelisa-kalajdzini\/"}]}},"_links":{"self":[{"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/posts\/19196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/users\/380"}],"replies":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/comments?post=19196"}],"version-history":[{"count":2,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/posts\/19196\/revisions"}],"predecessor-version":[{"id":19199,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/posts\/19196\/revisions\/19199"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/media\/19198"}],"wp:attachment":[{"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/media?parent=19196"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/categories?post=19196"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/tags?post=19196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}