{"id":1960,"date":"2017-11-13T09:16:04","date_gmt":"2017-11-13T08:16:04","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=1960"},"modified":"2017-11-20T14:01:30","modified_gmt":"2017-11-20T13:01:30","slug":"forep-2017-gestion-de-la-qualite-entre-exigence-et-efficacite","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/forep-2017-gestion-de-la-qualite-entre-exigence-et-efficacite\/","title":{"rendered":"FOREP 2017 : Gestion de la qualit\u00e9 entre exigence et efficacit\u00e9"},"content":{"rendered":"
\"\"
R\u00e9pondant aux nombreuses questions du public du FOREP 2017 : le conseiller cantonal genevois Pierre Maudet. (Image : Thomas Berner)<\/figcaption><\/figure>\n

Gr\u00e2ce \u00e0 Pierre Maudet, membre du gouvernement genevois et presque conseiller f\u00e9d\u00e9ral, la conf\u00e9rence FOREP 2017 a accueilli un invit\u00e9 de marque. Dans son discours, il s'est pench\u00e9 sur la question de savoir quelle administration publique - c'est-\u00e0-dire la politique - pouvait contribuer \u00e0 la capacit\u00e9 d'innovation des entreprises. Sa pr\u00e9sentation a donn\u00e9 lieu \u00e0 une discussion anim\u00e9e avec le public. Pierre Maudet a \u00e9galement comment\u00e9 les nouveaux d\u00e9veloppements tels que la technologie de la cha\u00eene de blocage, qui est \u00e9galement susceptible de changer l'administration publique. Il \u00e9tait fondamentalement positif \u00e0 ce sujet, mais il a admis qu'il appartenait maintenant \u00e0 l'\u00c9tat de faire ses vastes devoirs.<\/p>\n

Assurance qualit\u00e9 et plus encore<\/h2>\n

D'autres pr\u00e9sentations avant la premi\u00e8re pause ont trait\u00e9 de sujets tels que l'analyse des parties prenantes en relation avec les syst\u00e8mes de gestion. Selon le premier orateur, Paolo Barrachini, professeur \u00e0 la HES-SO et \u00e0 l'EPFL, ce sont pr\u00e9cis\u00e9ment ces parties prenantes qui sont le moteur d'une strat\u00e9gie d'entreprise. Bernard Murry, sp\u00e9cialiste Six Sigma de Paris, a fait appel \u00e0 la pratique de l'am\u00e9lioration continue et a rappel\u00e9 que la qualit\u00e9 ne doit pas seulement d\u00e9pendre des contr\u00f4les.<\/p>\n

La prochaine s\u00e9rie de pr\u00e9sentations a port\u00e9 sur d'autres sujets concrets dans le domaine de l'assurance qualit\u00e9. Damien Chardaire de Sonceboz SA, par exemple, a expliqu\u00e9 comment sa soci\u00e9t\u00e9 assure un taux z\u00e9ro d\u00e9faut pour les composants automobiles. Jean-Michel Pou de Deltamu a parl\u00e9 des avantages de la \"m\u00e9trologie intelligente\" et Katia Gutknecht a abord\u00e9 le sujet de l'assurance qualit\u00e9 du c\u00f4t\u00e9 des achats : La qualit\u00e9 offerte aux clients d\u00e9pend toujours de la qualit\u00e9 achet\u00e9e aupr\u00e8s des fournisseurs. C'est pourquoi il faut toujours accorder de l'importance \u00e0 des processus d'achat optimaux. Enfin, Nathalie Ward\u00e9 a postul\u00e9 une am\u00e9lioration de la tra\u00e7abilit\u00e9 des m\u00e9dicaments afin de parvenir \u00e0 une plus grande s\u00e9curit\u00e9 pour les patients d'une part, mais aussi pour r\u00e9duire les co\u00fbteux rappels de produits pharmaceutiques d'autre part.<\/p>\n

\"\"
A assur\u00e9 la partie divertissante de la conf\u00e9rence : le chef \u00e9toil\u00e9 et sp\u00e9cialiste de la cuisine mol\u00e9culaire Denis Martin lors de sa prestation en direct. (Image : Thomas Berner)<\/figcaption><\/figure>\n

Un autre th\u00e8me du FOREP 2017 : Big Data<\/h2>\n

Le pouvoir des donn\u00e9es \u00e9tait le sujet de la pr\u00e9sentation conjointe de Fabrice Jeanningros et Abraham Carama (tous deux de la Maison Cartier Horlogerie). Selon l'un des orateurs, Big Data offre la possibilit\u00e9 d'apporter \"plus d'intelligence\" \u00e0 l'assurance qualit\u00e9. Et en lien avec le th\u00e8me de l'am\u00e9lioration continue, Myriam Bertrand a explor\u00e9 la question de savoir comment ne pas surcharger les employ\u00e9s dans le processus. Parce qu'il arrive assez souvent qu'un PIC ne soit pas r\u00e9alis\u00e9 de mani\u00e8re aussi coh\u00e9rente \u00e0 tous les niveaux. Cela cr\u00e9e en fin de compte des doutes sur la pertinence des instruments et l'incertitude qui en r\u00e9sulte. C'est pourquoi tous les processus d'am\u00e9lioration n\u00e9cessitent un soutien et un leadership continus.<\/p>\n

Une table ronde sur le th\u00e8me de la conf\u00e9rence \"Gestion de la qualit\u00e9 entre exigence et efficacit\u00e9\" a conclu l'\u00e9v\u00e9nement. Parall\u00e8lement aux pr\u00e9sentations susmentionn\u00e9es, les visiteurs ont eu l'occasion d'assister \u00e0 divers ateliers ax\u00e9s sur la pratique, par exemple sur l'analyse des cha\u00eenes de valeur, le leadership ou le syst\u00e8me de gestion de la qualit\u00e9 num\u00e9rique. Une petite exposition a \u00e9galement fourni des informations sur des produits et services sp\u00e9cifiques dans le vaste domaine de l'assurance qualit\u00e9. La conf\u00e9rence a \u00e9t\u00e9 organis\u00e9e et tenue conjointement par la SAQ et ses sections romandes, la SQS, l'ARIAQ et d'autres partenaires. Au total, les quelque 250 participants se sont vu offrir un \u00e9v\u00e9nement hautement professionnel avec de nombreuses possibilit\u00e9s de mise en r\u00e9seau.<\/p>\n

Informations compl\u00e9mentaires<\/em><\/a><\/p>","protected":false},"excerpt":{"rendered":"

Gr\u00e2ce au conseiller d'Etat et presque conseiller f\u00e9d\u00e9ral genevois Pierre Maudet, le congr\u00e8s FOREP 2017 a pu compter sur un invit\u00e9 de marque. Dans son expos\u00e9, il a abord\u00e9 la question de savoir comment une administration publique - c'est-\u00e0-dire la politique - pouvait contribuer \u00e0 la capacit\u00e9 d'innovation des entreprises. Son expos\u00e9 a donn\u00e9 lieu \u00e0 une discussion anim\u00e9e avec le public. 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