{"id":19906,"date":"2024-06-10T17:08:17","date_gmt":"2024-06-10T15:08:17","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=19906"},"modified":"2024-06-10T17:08:17","modified_gmt":"2024-06-10T15:08:17","slug":"la-qualite-du-travail-sest-amelioree-grace-a-ki","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/arbeitsqualitaet-hat-sich-dank-ki-verbessert\/","title":{"rendered":"La qualit\u00e9 du travail s'est am\u00e9lior\u00e9e gr\u00e2ce \u00e0 l'IA"},"content":{"rendered":"<figure id=\"attachment_19909\" aria-describedby=\"caption-attachment-19909\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19909\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-1_MQ.png\" alt=\"\" width=\"680\" height=\"649\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-1_MQ.png 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-1_MQ-13x12.png 13w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-1_MQ-314x300.png 314w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-1_MQ-367x350.png 367w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-19909\" class=\"wp-caption-text\">L'exp\u00e9rience de l'employ\u00e9 est le bien le plus pr\u00e9cieux dans l'utilisation de l'IA - et un moyen d'am\u00e9liorer la qualit\u00e9 du travail. (Graphique : Zendesk)<\/figcaption><\/figure>\n<p>De nombreuses entreprises europ\u00e9ennes se trouvent d\u00e9j\u00e0 dans la phase d'impact de l'utilisation de l'IA en ce qui concerne l'exp\u00e9rience des collaborateurs : 79% des experts de l'exp\u00e9rience des collaborateurs (EX) font \u00e9tat d'une nette am\u00e9lioration de la qualit\u00e9 du travail de leurs collaborateurs gr\u00e2ce \u00e0 l'IA. C'est ce que montre le <a href=\"https:\/\/www.zendesk.de\/blog\/employee-experience-trends-report\/\">Rapport sur l'exp\u00e9rience des employ\u00e9s 2024<\/a>Le sondage a \u00e9t\u00e9 r\u00e9alis\u00e9 par Zendesk aupr\u00e8s de 800 cadres sup\u00e9rieurs dans le monde entier.\u00a0<\/p>\n<h3>L'IA am\u00e9liore l'efficacit\u00e9 et la qualit\u00e9 du travail<\/h3>\n<p><span data-contrast=\"auto\">\"L'IA a d\u00e9j\u00e0 r\u00e9volutionn\u00e9 l'exp\u00e9rience client gr\u00e2ce \u00e0 la personnalisation et \u00e0 l'am\u00e9lioration de l'efficacit\u00e9. Nous voyons maintenant cette \u00e9volution dans l'exp\u00e9rience des collaborateurs\", d\u00e9clare Tanja Hilpert, VP Central Europe (DACH &amp; CEE) chez Zendesk. \"Les consommateurs ne sont pas les seuls \u00e0 b\u00e9n\u00e9ficier des technologies d'IA dans leurs interactions avec les entreprises, les collaborateurs en tirent \u00e9galement de plus en plus d'avantages\".<\/span><\/p>\n<p>Selon l'enqu\u00eate, les cadres EX adaptent de plus en plus de nouvelles pratiques de travail et d'outils pour soutenir leurs \u00e9quipes. Ils en attendent notamment une augmentation de la productivit\u00e9 et de la satisfaction de leurs collaborateurs ainsi qu'un avantage concurrentiel par rapport \u00e0 leurs concurrents. Les r\u00e9sultats cl\u00e9s suivants ressortent de l'enqu\u00eate :\u00a0<\/p>\n<ul>\n<li>Les cadres EX compl\u00e8tent leur \u00e9quipe humaine par des agents d'assistance IA<\/li>\n<li>L'introduction d'outils en libre-service r\u00e9pond aux attentes des collaborateurs en mati\u00e8re de flexibilit\u00e9 et de personnalisation\u00a0<\/li>\n<li>Les collaborateurs utilisent de plus en plus les analyses de donn\u00e9es bas\u00e9es sur l'IA comme base de d\u00e9cision strat\u00e9gique.\u00a0<\/li>\n<\/ul>\n<figure id=\"attachment_19910\" aria-describedby=\"caption-attachment-19910\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19910 size-full\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-2_MQ.jpg\" alt=\"\" width=\"680\" height=\"450\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-2_MQ.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-2_MQ-18x12.jpg 18w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-2_MQ-375x248.jpg 375w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/06\/Arbeitsqualitaet-hat-sich-dank-KI-verbessert-2_MQ-529x350.jpg 529w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-19910\" class=\"wp-caption-text\">Tanja Hilpert, responsable de l'Europe centrale chez Zendesk. (Image : Zendesk).<\/figcaption><\/figure>\n<h3><strong>Extension num\u00e9rique de l'\u00e9quipe<\/strong>\u00a0<\/h3>\n<p>Si le recrutement et la formation des nouveaux collaborateurs se faisaient auparavant le plus souvent sur place, ils se font aujourd'hui de plus en plus souvent \u00e0 distance. En cons\u00e9quence, les d\u00e9cideurs IT et RH interrog\u00e9s misent de plus en plus sur les formations et les workflows bas\u00e9s sur l'IA : 35% d'entre eux envisagent d'\u00e9largir leur offre.\u00a0<\/p>\n<p>Pour renforcer leurs \u00e9quipes, les cadres EX ajoutent \u00e0 leur \u00e9quipe humaine des agents d'IA, qui aident les collaborateurs <a href=\"https:\/\/www.zendesk.de\/blog\/ai-relate-2024\/\">soutenir en tant que copilotes<\/a>. 81 % des personnes interrog\u00e9es attendent de l'int\u00e9gration de telles solutions d'IA dans l'EX qu'elle permette aux collaborateurs d'effectuer des t\u00e2ches complexes de mani\u00e8re plus efficace. Il s'agit par exemple d'analyser de vastes ensembles de donn\u00e9es pour en d\u00e9duire des strat\u00e9gies d'entreprise. 79 % des experts en EX reconnaissent d\u00e9j\u00e0 une am\u00e9lioration de la qualit\u00e9 du travail des collaborateurs gr\u00e2ce \u00e0 l'IA. Pr\u00e8s de la moiti\u00e9 d'entre eux (44%) citent comme facteurs importants un traitement plus rapide des donn\u00e9es et une productivit\u00e9 accrue.\u00a0<\/p>\n<h3><strong>Flexibilit\u00e9 et personnalisation gr\u00e2ce au libre-service<\/strong>\u00a0<\/h3>\n<p>Les personnes interrog\u00e9es sont conscientes que le travail flexible est indispensable pour une exp\u00e9rience de travail optimale. 84 pour cent consid\u00e8rent que le libre choix du lieu de travail est un facteur important qui peut contribuer \u00e0 l'\u00e9quilibre entre vie professionnelle et vie priv\u00e9e. Les entreprises en profitent \u00e9galement : 87 pour cent des cadres estiment que des horaires de travail flexibles sont essentiels pour augmenter la productivit\u00e9.\u00a0<\/p>\n<p>Parall\u00e8lement, les d\u00e9cideurs misent de plus en plus sur des solutions EX personnalis\u00e9es. Il s'agit notamment de l'utilisation de plates-formes bas\u00e9es sur l'IA pour la formation des collaborateurs. Ces plates-formes prennent en compte les comp\u00e9tences et les styles d'apprentissage de chaque personne au lieu d'adopter une approche \"one-size-fits-all\". Les formations personnalis\u00e9es, quant \u00e0 elles, permettent aux cadres d'identifier les possibilit\u00e9s de d\u00e9veloppement individuel. Sur la base d'analyses de donn\u00e9es bas\u00e9es sur l'IA, les dirigeants peuvent ainsi offrir le meilleur soutien personnel possible \u00e0 chaque membre de l'\u00e9quipe, ind\u00e9pendamment du lieu de travail. 36 % des personnes interrog\u00e9es utilisent d\u00e9j\u00e0 l'IA pour personnaliser l'EX.\u00a0<\/p>\n<p>Les solutions en libre-service sont une r\u00e9ponse possible aux attentes accrues en mati\u00e8re de flexibilit\u00e9 et de personnalisation. L'utilisation de tels outils est encourag\u00e9e par l'impact positif des technologies de libre-service et d'intelligence artificielle sur la productivit\u00e9 et la satisfaction des employ\u00e9s, observ\u00e9 par 80% des cadres EX. En cons\u00e9quence, 84% des personnes interrog\u00e9es ont d\u00e9j\u00e0 investi dans des plateformes RH qui offrent des options de libre-service \u00e0 leurs employ\u00e9s.\u00a0<\/p>\n<h3><strong>\u00c9valuation des performances bas\u00e9e sur des donn\u00e9es<\/strong>\u00a0<\/h3>\n<p>De nombreux experts de l'exp\u00e9rience employeur sont confront\u00e9s \u00e0 la flexibilit\u00e9 croissante du lieu de travail. Deux tiers des personnes interrog\u00e9es citent la mesure pr\u00e9cise de la productivit\u00e9 dans le t\u00e9l\u00e9travail comme un d\u00e9fi majeur. De nouvelles approches bas\u00e9es sur les donn\u00e9es sont n\u00e9cessaires pour reconna\u00eetre la performance \u00e0 l'\u00e8re du travail \u00e0 distance. Les cadres EX se tournent donc vers l'analyse de donn\u00e9es bas\u00e9e sur l'IA pour \u00e9valuer l'engagement et la productivit\u00e9 et optimiser la satisfaction des employ\u00e9s.\u00a0<\/p>\n<p><em>Source : <a href=\"https:\/\/www.zendesk.de\/\">Zendesk<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Une enqu\u00eate men\u00e9e par Zendesk aupr\u00e8s de 800 cadres sup\u00e9rieurs montre que l'IA am\u00e9liore la productivit\u00e9 et la satisfaction des employ\u00e9s, ce qui se traduit par une \u00e9volution positive de l'exp\u00e9rience des employ\u00e9s. <\/p>","protected":false},"author":10,"featured_media":19909,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[3328,3372,3435,3362],"class_list":["post-19906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business_excellence","tag-business-excellence","tag-digitalisierung","tag-kuenstliche-intelligenz","tag-studie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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