{"id":21797,"date":"2025-08-06T08:11:17","date_gmt":"2025-08-06T06:11:17","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=21797"},"modified":"2025-08-06T08:11:17","modified_gmt":"2025-08-06T06:11:17","slug":"mewa-remporte-le-sap-innovation-award-2025-pour-son-portail-client-numerique","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/mewa-remporte-le-sap-innovation-award-2025-pour-son-portail-client-numerique\/","title":{"rendered":"Mewa remporte le \"SAP Innovation Award 2025\" pour son portail client num\u00e9rique"},"content":{"rendered":"
\"\"
L\u00e9gende de la photo : de g. \u00e0 d. : Ortwin Frille (collaborateur gestion des processus Mewa), Eric Rissler (chef de projet projets d'application Mewa), Markus Horvath (Sybit GmbH). (Photo SAP)<\/figcaption><\/figure>\n

Mewa re\u00e7oit chaque ann\u00e9e des demandes de plus de 200.000 clients B2B en Europe. Leur traitement par e-mail ou par t\u00e9l\u00e9phone n\u00e9cessite beaucoup de temps et de ressources. Afin de rendre les processus de service plus efficaces et plus transparents, le portail client num\u00e9rique mymewa.com est continuellement enrichi de nouvelles fonctionnalit\u00e9s de libre-service. La derni\u00e8re innovation, qui a \u00e9t\u00e9 r\u00e9compens\u00e9e par SAP \u00e0 Madrid, offre un syst\u00e8me de tickets automatis\u00e9 pour les demandes de service telles que les commandes suppl\u00e9mentaires, les modifications et un aper\u00e7u de l'\u00e9tat de livraison des v\u00eatements professionnels et des chiffons de nettoyage en service complet.<\/p>\n

Les services num\u00e9riques lib\u00e8rent du temps pour le conseil personnalis\u00e9 <\/strong><\/h3>\n

Le portail client et le syst\u00e8me de tickets mis en place utilisent SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud et SAP ERP. Gr\u00e2ce \u00e0 l'automatisation bas\u00e9e sur des r\u00e8gles, le temps de traitement par ticket est r\u00e9duit d'environ 15 minutes en moyenne. Le temps ainsi gagn\u00e9 est mis \u00e0 la disposition des \u00e9quipes de service pour une assistance individuelle sur des sujets plus complexes et pour des conseils sur des questions qualitatives.<\/p>\n

En plus d'une qualit\u00e9 de service plus personnalis\u00e9e, les clients b\u00e9n\u00e9ficient \u00e9galement de la transparence des fonctionnalit\u00e9s num\u00e9riques : ils peuvent g\u00e9rer leur stock de v\u00eatements 24h\/24 et 7j\/7, consulter les factures et recevoir un retour d'information d\u00e8s que leur demande de service a \u00e9t\u00e9 trait\u00e9e, sans perte de temps. Enfin, la solution num\u00e9rique contribue \u00e9galement \u00e0 la durabilit\u00e9, car l'utilisation du portail permet de r\u00e9duire de mani\u00e8re significative la consommation de papier. Afin de garantir que la perspective des clients soit prise en compte dans le d\u00e9veloppement des prestations et des processus, les applications ont \u00e9t\u00e9 d\u00e9velopp\u00e9es en dialogue \u00e9troit avec des utilisateurs issus de la pratique - notamment avec la participation du comit\u00e9 consultatif des clients de Mewa. Des enqu\u00eates r\u00e9guli\u00e8res aupr\u00e8s des clients et des mesures via le Customer Loyalty Index prouvent que la satisfaction des clients a pu \u00eatre augment\u00e9e gr\u00e2ce \u00e0 l'offre de services num\u00e9riques.<\/p>\n

Le contact en face \u00e0 face reste essentiel dans le service client de Mewa<\/strong><\/h3>\n

Rainer Monteagudo Sant\u00ed, responsable du marketing strat\u00e9gique et de la gestion des produits, commente ainsi l'obtention du prix : \"Notre ambition est d'\u00eatre proches de nos clients et de leur offrir le meilleur service possible - en partenariat, de mani\u00e8re fiable et avec une qualit\u00e9 \u00e9lev\u00e9e. La num\u00e9risation nous permet de continuer \u00e0 garantir cela, d'am\u00e9liorer l'efficacit\u00e9 et la transparence pour les deux parties et de rester ainsi pr\u00eats pour l'avenir avec notre service pour nos clients ainsi que pour nos propres collaborateurs\".<\/p>\n

M\u00eame avec des processus de service de plus en plus num\u00e9ris\u00e9s, Mewa mise r\u00e9solument sur la relation personnelle avec le client. Un contact direct avec le prestataire de services textiles - par t\u00e9l\u00e9phone ou par e-mail - est possible \u00e0 tout moment. Une \u00e9quipe compos\u00e9e de collaborateurs de la distribution, du service client\u00e8le et de chauffeurs de service qualifi\u00e9s assure l'encadrement professionnel sur place. Les petites et moyennes entreprises b\u00e9n\u00e9ficient d'un suivi r\u00e9gional, tandis que les grands clients disposant de plusieurs sites, nationaux ou internationaux, b\u00e9n\u00e9ficient d'un service client\u00e8le centralis\u00e9.<\/p>\n

Source et informations compl\u00e9mentaires : <\/em>www.mewa.ch<\/em><\/a><\/p>","protected":false},"excerpt":{"rendered":"

Le prestataire de services textiles Mewa s'est vu d\u00e9cerner le \"SAP Innovation Award 2025\" dans la cat\u00e9gorie 'Customer Experience' pour le d\u00e9veloppement de nouvelles applications de service pionni\u00e8res pour son portail client num\u00e9rique. La solution int\u00e9gr\u00e9e d'automatisation des tickets, qui permet aux clients de vivre une exp\u00e9rience utilisateur plus confortable, a convaincu le jury de ce concours renomm\u00e9. L'automatisation et l'impl\u00e9mentation ont \u00e9t\u00e9 d\u00e9velopp\u00e9es par Mewa en \u00e9troite collaboration avec le partenaire SAP Sybit.<\/p>","protected":false},"author":10,"featured_media":21798,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[3529,3372,4328,4202,3352],"class_list":["post-21797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business_excellence","tag-award","tag-digitalisierung","tag-sap","tag-service-excellence","tag-unternehmen"],"acf":[],"yoast_head":"\nMewa gewinnt \u00abSAP Innovation Award 2025\u00bb f\u00fcr digitales Kundenportal - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"F\u00fcr die Entwicklung neuer Serviceapplikationen f\u00fcr sein digitales Kundenportal gewinnt Mewa den \u00abSAP Innovation Award 2025\u00bb.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/fr\/mewa-remporte-le-sap-innovation-award-2025-pour-son-portail-client-numerique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mewa gewinnt \u00abSAP Innovation Award 2025\u00bb f\u00fcr digitales Kundenportal\" \/>\n<meta property=\"og:description\" content=\"F\u00fcr die Entwicklung neuer Serviceapplikationen f\u00fcr sein digitales Kundenportal gewinnt Mewa den \u00abSAP Innovation Award 2025\u00bb.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.m-q.ch\/fr\/mewa-remporte-le-sap-innovation-award-2025-pour-son-portail-client-numerique\/\" \/>\n<meta property=\"og:site_name\" content=\"MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ManagementUndQualitaet\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-06T06:11:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/08\/Mewa-gewinnt-SAP-Innovation-Award-2025-fuer-digitales-Kundenportal_MQ.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"680\" \/>\n\t<meta property=\"og:image:height\" content=\"577\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Thomas Berner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"#Mewa gewinnt \u00abSAP Innovation Award 2025\u00bb f\u00fcr digitales #Kundenportal\" \/>\n<meta name=\"twitter:description\" content=\"F\u00fcr die Entwicklung neuer #Serviceapplikationen f\u00fcr sein digitales #Kundenportal gewinnt #Mewa den \u00ab#SAP Innovation Award 2025\u00bb.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/08\/Mewa-gewinnt-SAP-Innovation-Award-2025-fuer-digitales-Kundenportal_MQ.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thomas Berner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.m-q.ch\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/\"},\"author\":{\"name\":\"Thomas Berner\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/a8711938b1cfb3f056dec70eaa0b42ab\"},\"headline\":\"Mewa gewinnt \u00abSAP Innovation Award 2025\u00bb f\u00fcr digitales Kundenportal\",\"datePublished\":\"2025-08-06T06:11:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/\"},\"wordCount\":444,\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2025\/08\/Mewa-gewinnt-SAP-Innovation-Award-2025-fuer-digitales-Kundenportal_MQ.jpg\",\"keywords\":[\"Award\",\"Digitalisierung\",\"SAP\",\"Service Excellence\",\"Unternehmen\"],\"articleSection\":[\"Business Excellence\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.m-q.ch\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/\",\"url\":\"https:\/\/www.m-q.ch\/mewa-gewinnt-sap-innovation-award-2025-fuer-digitales-kundenportal\/\",\"name\":\"Mewa gewinnt \u00abSAP Innovation Award 2025\u00bb f\u00fcr digitales Kundenportal - 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