{"id":22214,"date":"2025-12-11T23:32:19","date_gmt":"2025-12-11T22:32:19","guid":{"rendered":"https:\/\/www.m-q.ch\/de\/?p=22214"},"modified":"2025-12-10T15:38:14","modified_gmt":"2025-12-10T14:38:14","slug":"pilotage-de-la-qualite-dans-ladministration-publique","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/pilotage-de-la-qualite-dans-ladministration-publique\/","title":{"rendered":"G\u00e9rer la qualit\u00e9 dans l'administration publique"},"content":{"rendered":"<div class=\"swpm-post-not-logged-in-msg\">Vous devez \u00eatre connect\u00e9 pour voir ce contenu. Veuillez <a class=\"swpm-login-link\" href=\"https:\/\/www.m-q.ch\/fr\/login\/\">Se connecter<\/a>. Pas un membre ? <a href=\"https:\/\/www.m-q.ch\/fr\/sinscrire\/\">Nous Rejoindre<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>La qualit\u00e9 des services est devenue une pr\u00e9occupation centrale pour l'administration publique. Elle ne r\u00e9sulte pas uniquement de proc\u00e9dures juridiquement correctes, mais d'une orientation strat\u00e9gique, de la fourniture de prestations orient\u00e9es vers les processus et d'une compr\u00e9hension commune de la qualit\u00e9.<\/p>","protected":false},"author":364,"featured_media":22263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4443,5],"tags":[3328,5915,5914,3327,4202],"class_list":["post-22214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abo","category-business_excellence","tag-business-excellence","tag-dienstleistung","tag-oeffentliche-verwaltung","tag-qualitaetsmanagement","tag-service-excellence"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Dienstleistungsqualit\u00e4t ist f\u00fcr die \u00f6ffentliche Verwaltung zu einem zentralen Steuerungsanliegen geworden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/fr\/pilotage-de-la-qualite-dans-ladministration-publique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung - 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