{"id":3015,"date":"2019-01-15T14:09:22","date_gmt":"2019-01-15T13:09:22","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=3015"},"modified":"2019-01-15T14:11:05","modified_gmt":"2019-01-15T13:11:05","slug":"gestion-des-incidents-quand-lignorance-devient-un-piege","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/gestion-des-incidents-quand-lignorance-devient-un-piege\/","title":{"rendered":"Gestion des incidents : quand l'ignorance devient une pierre d'achoppement"},"content":{"rendered":"
\"\"
En informatique, la gestion des incidents est comprise diff\u00e9remment que dans la logistique, par exemple. (Image : Unsplash)<\/figcaption><\/figure>\n

Il n'est pas facile de d\u00e9terminer quels \u00e9l\u00e9ments individuels caract\u00e9risent la gestion des incidents. Il y a beaucoup de questions \u00e0 ce sujet.<\/span>es crises d'entreprises sont souvent mal g\u00e9r\u00e9es car de nombreuses entreprises ne savent tout simplement pas quelles vuln\u00e9rabilit\u00e9s peuvent affecter une entreprise. Selon l'actuelle \"\u00c9tude sur le d\u00e9veloppement num\u00e9rique des entreprises allemandes\" de Paragon Systemhaus GmbH, 80 % des personnes interrog\u00e9es sont certaines que la gestion de la s\u00e9curit\u00e9 informatique en fait partie int\u00e9grante, en raison de l'\u00e9volution des situations de menace et des r\u00e9glementations l\u00e9gales en vigueur, telles que DSGVO et KRITIS. <\/span><\/p>\n

Les autres contenus comprennent la gestion des changements et des probl\u00e8mes, \u00e0 71 et 63 % respectivement. \"La s\u00e9curit\u00e9 informatique est en effet un \u00e9l\u00e9ment important lorsque des catastrophes d'entreprise se produisent, tout comme l'effort de gestion du changement, d'identification des causes et de traitement de celles-ci, c'est-\u00e0-dire toutes les t\u00e2ches de gestion des probl\u00e8mes. Mais la technologie inclut toujours les gens - c'est souvent oubli\u00e9. Mettre en place de nouveaux processus, g\u00e9rer les probl\u00e8mes - tout cela est et reste crucial en cas de catastrophe\", d\u00e9clare Kay Wolf, consultant en informatique chez Paragon.<\/span><\/p>\n

Comprendre la gestion des incidents<\/span><\/b><\/p>\n

En m\u00eame temps, les entreprises sont bien conscientes de la diversit\u00e9 des d\u00e9fis \u00e0 relever : selon l'\u00e9tude, plus d'un tiers des personnes interrog\u00e9es (38 %) s'engagent dans la gestion des configurations. En tant que processus de soutien \u00e0 la gestion des incidents, il fournit et met \u00e0 jour les donn\u00e9es historiques sous une forme utilisable. Un peu plus d'un quart d'entre eux citent la gestion du niveau des services comme \u00e9tant pertinente. Cette partie tient compte des clients qui ach\u00e8tent tel ou tel service informatique et de la personne qui en est responsable. Elle d\u00e9finit \u00e9galement la disponibilit\u00e9 des diff\u00e9rents services et composants. <\/span><\/p>\n

Ces derniers \u00e9l\u00e9ments sont g\u00e9n\u00e9ralement tr\u00e8s pertinents parmi les r\u00e9pondants (22 %). Sous la forme d'une gestion de la disponibilit\u00e9 pour la planification et le contr\u00f4le de la disponibilit\u00e9 des services informatiques, les experts l'ajoutent d'urgence \u00e0 la gestion des incidents. 29 % consid\u00e8rent que la gestion financi\u00e8re est cruciale en cas de catastrophe. Cependant, la budg\u00e9tisation n'a pas d'impact direct sur la gestion des incidents.<\/span><\/p>\n

Planifier les capacit\u00e9s, r\u00e9soudre les \u00e9v\u00e9nements<\/span><\/b><\/p>\n

En informatique, on entend par \u00e9v\u00e9nement tous les changements de statut d'un syst\u00e8me. La gestion d'\u00e9v\u00e9nements permet d'identifier les perturbations \u00e0 un stade pr\u00e9coce et donc de les g\u00e9rer. Avec dix pour cent, cependant, la gestion d'\u00e9v\u00e9nements est plut\u00f4t \u00e0 la tra\u00eene dans l'enqu\u00eate. En cas de catastrophe, on peut supposer que ce sont pr\u00e9cis\u00e9ment les personnes qui connaissent le mieux le r\u00e9tablissement des services qui seront appel\u00e9es \u00e0 apporter leur soutien. <\/span><\/p>\n

La gestion de la continuit\u00e9 des services informatiques (cit\u00e9e par 11 % des r\u00e9pondants) n'a donc aucun lien direct avec la gestion des incidents. Les r\u00e9pondants ont \u00e9galement une confiance totale dans la question de la capacit\u00e9. Seuls cinq pour cent des personnes interrog\u00e9es citent la gestion des capacit\u00e9s comme un \u00e9l\u00e9ment notable en cas d'urgence.<\/span><\/p>\n

www.paragon-systemhaus.de<\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"

Welche einzelnen Bestandteile Incident Management pr\u00e4gen, ist nicht einfach zu bestimmen. Dar\u00fcber werden unternehmerische Krisen oft nicht richtig bew\u00e4ltigt, da viele Firmen einfach nicht wissen, welche Schwachstellen eine Firma betreffen k\u00f6nnen. Laut der aktuellen \u201eStudie zur digitalen Entwicklung deutscher Unternehmen\u201c der Paragon Systemhaus GmbH sind sich 80 Prozent der Befragten sicher, dass das IT Sicherheitsmanagement […]<\/p>","protected":false},"author":35,"featured_media":3016,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[3959,3693,3362],"class_list":["post-3015","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","tag-incident","tag-risk-management","tag-studie"],"acf":[],"yoast_head":"\nIncident Management: Wenn Unkenntnis zur Stolperfalle wird - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Zum Begriff Incident Management ist eine Studie erschienen. Nicht \u00fcberall versteht man unter "Incident Management" dasselbe.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/fr\/gestion-des-incidents-quand-lignorance-vientun-piege-a-tourbillon\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incident Management: Wenn Unkenntnis zur Stolperfalle wird - MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"og:description\" content=\"Zum Begriff Incident Management ist eine Studie erschienen. Nicht \u00fcberall versteht man unter "Incident Management" dasselbe.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.m-q.ch\/fr\/gestion-des-incidents-quand-lignorance-vientun-piege-a-tourbillon\/\" \/>\n<meta property=\"og:site_name\" content=\"MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ManagementUndQualitaet\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-15T13:09:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-01-15T13:11:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Roger Str\u00e4ssle\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Roger Str\u00e4ssle\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/\"},\"author\":{\"name\":\"Roger Str\u00e4ssle\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/47d540e081acd98ccbeb69b55df653d7\"},\"headline\":\"Incident Management: Wenn Unkenntnis zur Stolperfalle wird\",\"datePublished\":\"2019-01-15T13:09:22+00:00\",\"dateModified\":\"2019-01-15T13:11:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/\"},\"wordCount\":457,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg\",\"keywords\":[\"Incident\",\"Risk Management\",\"Studie\"],\"articleSection\":[\"Unkategorisiert\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/\",\"url\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/\",\"name\":\"Incident Management: Wenn Unkenntnis zur Stolperfalle wird - MQ Management und Qualit\u00e4t\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg\",\"datePublished\":\"2019-01-15T13:09:22+00:00\",\"dateModified\":\"2019-01-15T13:11:05+00:00\",\"description\":\"Zum Begriff Incident Management ist eine Studie erschienen. Nicht \u00fcberall versteht man unter \\\"Incident Management\\\" dasselbe.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#primaryimage\",\"url\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg\",\"contentUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg\",\"width\":640,\"height\":425,\"caption\":\"In der IT versteht man unter Incident Management etwas anderes als beispielsweise in der Logistik. (Bild: Unsplash)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Unkategorisiert\",\"item\":\"https:\/\/www.m-q.ch\/it\/categoria\/senza-categoria\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Incident Management: Wenn Unkenntnis zur Stolperfalle wird\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#website\",\"url\":\"https:\/\/www.m-q.ch\/fr\/\",\"name\":\"MQ Management und Qualit\u00e4t\",\"description\":\"Plattform f\u00fcr integrierte Managementsysteme.\",\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.m-q.ch\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\",\"name\":\"Galledia Fachmedien AG\",\"url\":\"https:\/\/www.m-q.ch\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png\",\"contentUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png\",\"width\":512,\"height\":512,\"caption\":\"Galledia Fachmedien AG\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ManagementUndQualitaet\",\"https:\/\/www.linkedin.com\/showcase\/17982321\/admin\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/47d540e081acd98ccbeb69b55df653d7\",\"name\":\"Roger Str\u00e4ssle\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e4dde3046d8a184d2e2d27651a418883?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e4dde3046d8a184d2e2d27651a418883?s=96&d=mm&r=g\",\"caption\":\"Roger Str\u00e4ssle\"},\"url\":\"https:\/\/www.m-q.ch\/fr\/author\/roger-straessle\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Gestion des incidents : quand l'ignorance devient une pierre d'achoppement - MQ Management und Qualit\u00e4t","description":"Une \u00e9tude a \u00e9t\u00e9 publi\u00e9e sur le terme \"gestion des incidents\". Le terme \"gestion des incidents\" n'est pas partout compris de la m\u00eame mani\u00e8re.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.m-q.ch\/fr\/gestion-des-incidents-quand-lignorance-vientun-piege-a-tourbillon\/","og_locale":"fr_FR","og_type":"article","og_title":"Incident Management: Wenn Unkenntnis zur Stolperfalle wird - MQ Management und Qualit\u00e4t","og_description":"Zum Begriff Incident Management ist eine Studie erschienen. Nicht \u00fcberall versteht man unter \"Incident Management\" dasselbe.","og_url":"https:\/\/www.m-q.ch\/fr\/gestion-des-incidents-quand-lignorance-vientun-piege-a-tourbillon\/","og_site_name":"MQ Management und Qualit\u00e4t","article_publisher":"https:\/\/www.facebook.com\/ManagementUndQualitaet","article_published_time":"2019-01-15T13:09:22+00:00","article_modified_time":"2019-01-15T13:11:05+00:00","og_image":[{"width":640,"height":425,"url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg","type":"image\/jpeg"}],"author":"Roger Str\u00e4ssle","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Roger Str\u00e4ssle","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#article","isPartOf":{"@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/"},"author":{"name":"Roger Str\u00e4ssle","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/47d540e081acd98ccbeb69b55df653d7"},"headline":"Incident Management: Wenn Unkenntnis zur Stolperfalle wird","datePublished":"2019-01-15T13:09:22+00:00","dateModified":"2019-01-15T13:11:05+00:00","mainEntityOfPage":{"@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/"},"wordCount":457,"commentCount":0,"publisher":{"@id":"https:\/\/www.m-q.ch\/fr\/#organization"},"image":{"@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#primaryimage"},"thumbnailUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg","keywords":["Incident","Risk Management","Studie"],"articleSection":["Unkategorisiert"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/","url":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/","name":"Gestion des incidents : quand l'ignorance devient une pierre d'achoppement - MQ Management und Qualit\u00e4t","isPartOf":{"@id":"https:\/\/www.m-q.ch\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#primaryimage"},"image":{"@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#primaryimage"},"thumbnailUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg","datePublished":"2019-01-15T13:09:22+00:00","dateModified":"2019-01-15T13:11:05+00:00","description":"Une \u00e9tude a \u00e9t\u00e9 publi\u00e9e sur le terme \"gestion des incidents\". Le terme \"gestion des incidents\" n'est pas partout compris de la m\u00eame mani\u00e8re.","breadcrumb":{"@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#primaryimage","url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg","contentUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/01\/Incident-Management-Wenn-Unkenntnis-zur-Stolperfalle-wird-mq-management-u-qualitaet.jpg","width":640,"height":425,"caption":"In der IT versteht man unter Incident Management etwas anderes als beispielsweise in der Logistik. (Bild: Unsplash)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.m-q.ch\/it\/incident-management-when-ignorance-becomes-a-tumbling-trap\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Unkategorisiert","item":"https:\/\/www.m-q.ch\/it\/categoria\/senza-categoria\/"},{"@type":"ListItem","position":2,"name":"Incident Management: Wenn Unkenntnis zur Stolperfalle wird"}]},{"@type":"WebSite","@id":"https:\/\/www.m-q.ch\/fr\/#website","url":"https:\/\/www.m-q.ch\/fr\/","name":"Gestion et qualit\u00e9 du QM","description":"Plate-forme pour les syst\u00e8mes de gestion int\u00e9gr\u00e9e.","publisher":{"@id":"https:\/\/www.m-q.ch\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.m-q.ch\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.m-q.ch\/fr\/#organization","name":"Galledia Trade Media AG","url":"https:\/\/www.m-q.ch\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png","contentUrl":"https:\/\/www.m-q.ch\/wp-content\/uploads\/2020\/12\/cropped-logo_small.png","width":512,"height":512,"caption":"Galledia Fachmedien AG"},"image":{"@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ManagementUndQualitaet","https:\/\/www.linkedin.com\/showcase\/17982321\/admin\/"]},{"@type":"Person","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/47d540e081acd98ccbeb69b55df653d7","name":"Roger Str\u00e4ssle","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e4dde3046d8a184d2e2d27651a418883?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e4dde3046d8a184d2e2d27651a418883?s=96&d=mm&r=g","caption":"Roger Str\u00e4ssle"},"url":"https:\/\/www.m-q.ch\/fr\/author\/roger-straessle\/"}]}},"_links":{"self":[{"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/posts\/3015","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/comments?post=3015"}],"version-history":[{"count":1,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/posts\/3015\/revisions"}],"predecessor-version":[{"id":3017,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/posts\/3015\/revisions\/3017"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/media\/3016"}],"wp:attachment":[{"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/media?parent=3015"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/categories?post=3015"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.m-q.ch\/fr\/wp-json\/wp\/v2\/tags?post=3015"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}