{"id":3341,"date":"2019-06-17T11:11:34","date_gmt":"2019-06-17T09:11:34","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=3341"},"modified":"2019-06-17T11:11:34","modified_gmt":"2019-06-17T09:11:34","slug":"revue-de-presse-swiss-medical-spa-hospitality-think-tank","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/revue-de-presse-swiss-medical-spa-hospitality-think-tank\/","title":{"rendered":"R\u00e9vision : Groupe de r\u00e9flexion suisse sur les soins m\u00e9dicaux et l'hospitalit\u00e9"},"content":{"rendered":"<figure id=\"attachment_3342\" aria-describedby=\"caption-attachment-3342\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3342\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-680x680.jpg\" alt=\"\" width=\"680\" height=\"680\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-680x680.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-768x768.jpg 768w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-1536x1536.jpg 1536w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-2048x2048.jpg 2048w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-12x12.jpg 12w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-175x175.jpg 175w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-350x350.jpg 350w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-800x800.jpg 800w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-920x920.jpg 920w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-1400x1400.jpg 1400w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-250x250.jpg 250w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-150x150.jpg 150w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-300x300.jpg 300w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-100x100.jpg 100w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-1024x1024.jpg 1024w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-220x220.jpg 220w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/06\/Swiss-Medical-Spa-Hospitality-Think-Tank-UP_Umwelt-Perspektiven-624x624.jpg 624w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-3342\" class=\"wp-caption-text\">Le lieu de la premi\u00e8re hospitalit\u00e9 et du premier groupe de r\u00e9flexion sur les thermes m\u00e9dicaux suisses : l'Ecole suisse de tourisme et d'h\u00f4tellerie de l'EHL \u00e0 Coire-Passugg. (Image : EHL Ecole suisse de tourisme et d'h\u00f4tellerie)<\/figcaption><\/figure>\n<p>Le premier groupe de r\u00e9flexion suisse sur le Medial Spa &amp; Hospitality a connu un v\u00e9ritable essor. Les soins personnels et le bien-\u00eatre sont de plus en plus importants aujourd'hui. Cela augmente la demande de services m\u00e9dicaux dans le secteur de l'h\u00f4tellerie et du tourisme.<\/p>\n<p><strong>Une croissance \u00e9lev\u00e9e<\/strong><\/p>\n<p>Selon le Global Wellness Institute, le tourisme de bien-\u00eatre devrait cro\u00eetre \u00e0 un taux annuel moyen de 7,5 % jusqu'en 2022. Le bien-\u00eatre repr\u00e9sente 58 % de ces d\u00e9penses de sant\u00e9 mondiales, c'est donc un march\u00e9 qui m\u00e9rite l'attention. Les clients d'aujourd'hui attendent un ensemble \u00e9quilibr\u00e9 - des approches pr\u00e9ventives dans l'int\u00e9r\u00eat de la sant\u00e9 g\u00e9n\u00e9rale comme la nutrition et la forme physique, l'accompagnement de vie ou la gestion du stress, \u00e0 un environnement qui permet un r\u00e9tablissement rapide d'une maladie sp\u00e9cifique.<\/p>\n<p>\"La croissance du march\u00e9 mondial des spas m\u00e9dicaux est aliment\u00e9e par l'augmentation du nombre de traitements de m\u00e9decine esth\u00e9tique et de soins cosm\u00e9tiques, ainsi que par la croissance des tendances en mati\u00e8re de bien-\u00eatre dans les pays d\u00e9velopp\u00e9s. Un autre facteur devrait \u00eatre l'augmentation du tourisme m\u00e9dical sur les march\u00e9s en croissance tels que l'Inde, la Chine et le Br\u00e9sil\", a d\u00e9clar\u00e9 CV Wijeratne, responsable du d\u00e9partement Spa &amp; Wellness Management de SSTH.<\/p>\n<p>Au fil de la session, plusieurs intervenants ont d\u00e9montr\u00e9 qu'il existe une demande croissante d'expertise et de talent en mati\u00e8re d'hospitalit\u00e9 pour les traitements m\u00e9dicaux traditionnels \u00e9galement. Le Dr Peter Yesawich du Brown Legacy Group a expliqu\u00e9 que derri\u00e8re le \"Mother Standard\u00ae\" tel qu'il est pratiqu\u00e9 dans les Centres de traitement du cancer d'Am\u00e9rique\u00ae, il y a un souci constant de l'exp\u00e9rience de l'hospitalit\u00e9, ou de l'exp\u00e9rience du patient. Conform\u00e9ment \u00e0 cette approche holistique, qui cherche \u00e0 optimiser l'exp\u00e9rience des clients \u00e0 chaque point de contact, Lisa Clarke, de l'agence de d\u00e9veloppement \u00e9conomique de Destination Medical Center, a r\u00e9nov\u00e9 l'infrastructure de la clinique Mayo \u00e0 Rochester, dans le Minnesota. La clinique elle-m\u00eame a une excellente r\u00e9putation, mais jusqu'\u00e0 pr\u00e9sent, elle n'avait pas d'h\u00f4tes qui pouvaient offrir aux patients un refuge s\u00fbr entre les traitements et un environnement accessible et engageant pour soulager leur stress physique et \u00e9motionnel.<\/p>\n<p>D'autres contributions \u00e0 la r\u00e9union du groupe de r\u00e9flexion sont venues d'experts renomm\u00e9s tels que<\/p>\n<ul>\n<li>Dr Radesh Palikurthi, Universit\u00e9 de Memphis, \"Destinations touristiques pr\u00e9f\u00e9r\u00e9es des consommateurs am\u00e9ricains pour leur sant\u00e9 et leur bien-\u00eatre : Une analyse comparative des facteurs cl\u00e9s de d\u00e9cision\".<\/li>\n<li>Dr. Ali Poorani, Universit\u00e9 du Delaware, \"Hospitality Associates for Research &amp; Education : Marketing et \u00e9valuation sensorielle\".<\/li>\n<li>Dr. Frederick J. De Micco, Universit\u00e9 du Delaware et CV Wijeratne, SSTH : Pr\u00e9sentation des r\u00e9sultats de la recherche actuelle et panel d'experts \"Bridging Healthcare to Hospitality (H2H)\".<br \/>\nDans le cadre du panel d'experts, les intervenants ont discut\u00e9 des principaux moteurs de changement et des opportunit\u00e9s dans les secteurs de la sant\u00e9, des spas et du bien-\u00eatre, de la m\u00e9decine et de l'h\u00f4tellerie, ainsi que des \u00e9l\u00e9ments possibles d'un programme d'\u00e9tudes align\u00e9 en cons\u00e9quence.<\/li>\n<\/ul>\n<p>Michael Hartmann, directeur g\u00e9n\u00e9ral du SSTH, a d\u00e9velopp\u00e9 la grande option Spa et gestion du bien-\u00eatre pour le cours H\u00f4teli\u00e8re-Restauratrice\/H\u00f4telier-Restaurateur HF. Cette approche permet non seulement d'enseigner des comp\u00e9tences de gestion op\u00e9rationnelle, mais aussi de renforcer sp\u00e9cifiquement les comp\u00e9tences non techniques. \"Les gens recherchent des exp\u00e9riences et veulent que tous leurs sens soient stimul\u00e9s. Ils veulent que nous nous appuyions sur leurs souvenirs d'enfance. Ceci est particuli\u00e8rement pertinent pour le tourisme de sant\u00e9 et de bien-\u00eatre, car les clients ont des attentes et des besoins tr\u00e8s sp\u00e9cifiques. La m\u00e9decine et l'hospitalit\u00e9 conjuguent donc leurs comp\u00e9tences pour offrir aux patients et aux h\u00f4tes une exp\u00e9rience de grande qualit\u00e9 \u00e0 tous \u00e9gards\". L'approche affective et scientifique de la m\u00e9thode d'enseignement des SSTH garantit que les \u00e9l\u00e8ves r\u00e9pondent \u00e0 ces attentes dans la pratique : Ils pratiquent l'autor\u00e9flexion, gagnent en ind\u00e9pendance, d\u00e9veloppent la confiance et affinent l'empathie ainsi que le professionnalisme avant d'assumer leur r\u00f4le de \"directeurs\" dans ce nouveau paysage de l'hospitalit\u00e9.<\/p>\n<p><strong>\u00c0 propos du groupe EHL<\/strong><\/p>\n<p><em>Le groupe EHL, dont le si\u00e8ge est \u00e0 Lausanne, en Suisse, comprend un portefeuille d'unit\u00e9s commerciales sp\u00e9cialis\u00e9es dans l'\u00e9ducation et l'innovation en mati\u00e8re de gestion de l'hospitalit\u00e9 internationale :<\/em><\/p>\n<p><em>Le <a href=\"https:\/\/www.ehl.edu\/\">EHL Ecole h\u00f4teli\u00e8re de Lausanne<\/a> est le symbole de l'hospitalit\u00e9 suisse depuis sa fondation en 1893. Jusqu'\u00e0 aujourd'hui, elle a fait \u0153uvre de pionnier en mati\u00e8re d'\u00e9ducation pour le secteur de l'h\u00f4tellerie et de l'accueil. Il en r\u00e9sulte une communaut\u00e9 mondiale unique de 25 000 leaders et \u00e9tudiants du secteur de l'h\u00f4tellerie et de la restauration de 120 pays.<\/em><\/p>\n<p><em>En tant qu'universit\u00e9 de pointe en gestion de l'accueil, l'EHL offre <a href=\"http:\/\/www.ehl.edu\/en\/study\">Programmes d'\u00e9tudes<\/a> pour les \u00e9tudiants enthousiastes, talentueux et ambitieux - sur leurs campus \u00e0 Lausanne et \u00e0 Passugg ainsi qu'en ligne.<\/em><\/p>\n<p><em>L'\u00e9cole est class\u00e9e num\u00e9ro 1 dans le classement mondial QS and CEO et son restaurant \"Berceau des Sens\" est le seul restaurant d'entra\u00eenement au monde \u00e0 avoir une \u00e9toile Michelin.<\/em><\/p>\n<p><em>Le <a href=\"https:\/\/www.ssth.ch\/\">EHL Ecole suisse de tourisme et d'h\u00f4tellerie (Chur-Passugg)<\/a> est depuis 50 ans l'une des principales \u00e9coles de gestion h\u00f4teli\u00e8re et d'accueil pour les professionnels de l'h\u00f4tellerie. Dans un h\u00f4tel thermal du XIXe si\u00e8cle r\u00e9cemment r\u00e9nov\u00e9 \u00e0 Passugg, dans les Grisons, il propose une formation accr\u00e9dit\u00e9e par la Suisse, tant au niveau professionnel qu'universitaire, \u00e0 des \u00e9tudiants suisses et \u00e9trangers de 20 pays.<\/em><\/p>\n<p><em><a href=\"https:\/\/www.ehladvisory.com\/\">Services de conseil de l'EHL<\/a> est la plus grande soci\u00e9t\u00e9 suisse de conseil en h\u00f4tellerie et restauration, sp\u00e9cialis\u00e9e dans le d\u00e9veloppement de mod\u00e8les \u00e9ducatifs, l'assurance qualit\u00e9 pour les centres d'apprentissage et le conseil strat\u00e9gique et op\u00e9rationnel pour les entreprises, notamment dans la mise en place d'une culture de service de r\u00e9f\u00e9rence pour les entreprises du secteur de l'h\u00f4tellerie et de la restauration. EHL Advisory Services a des bureaux \u00e0 Lausanne, P\u00e9kin, Shanghai ainsi qu'\u00e0 New Delhi et a entrepris des mandats dans plus de 60 pays au cours des 40 derni\u00e8res ann\u00e9es.<\/em><\/p>\n<p><a href=\"http:\/\/www.ehl.edu\/\">www.ehl.edu<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Le premier Swiss Medial Spa &amp; Hospitality Think Tank a enregistr\u00e9 un v\u00e9ritable boom. Les soins personnels et le bien-\u00eatre occupent aujourd'hui une place de plus en plus importante. La demande de prestations m\u00e9dicales dans le domaine de l'hospitalit\u00e9 et du tourisme augmente donc. Croissance \u00e9lev\u00e9e Selon le Global Wellness Institute, le tourisme de bien-\u00eatre devrait conna\u00eetre une croissance annuelle moyenne de 7,5 % d'ici 2022 [...].<\/p>","protected":false},"author":35,"featured_media":3342,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3303],"tags":[3823,4053,4054,4055],"class_list":["post-3341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qualitaetsmanagement","tag-health","tag-hospitality","tag-medical-spa","tag-quality"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00fcckschau: Swiss Medical Spa &amp; Hospitality Think Tank - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Anfangs Juni 2019 veranstaltete die EHL Swiss School of Tourism and Hospitality (SSTH) den ersten Swiss Medical Spa &amp; 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