{"id":337,"date":"2016-03-07T10:39:22","date_gmt":"2016-03-07T09:39:22","guid":{"rendered":"http:\/\/dev.m-q.ch\/?p=337"},"modified":"2017-03-01T15:19:03","modified_gmt":"2017-03-01T14:19:03","slug":"gestion-de-la-clientele-chez-xerox","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/gestion-de-la-clientele-chez-xerox\/","title":{"rendered":"La gestion des clients chez Xerox"},"content":{"rendered":"

<\/a><\/p>\n

Le Magic Quadrant de Gartner \u00e9value les entreprises sur leurs objectifs strat\u00e9giques et leur capacit\u00e9 \u00e0 les atteindre.<\/p>\n

Environ 52 000 agents du centre d'appels de Xerox r\u00e9alisent et g\u00e8rent plus de 2,5 millions d'interactions chaque jour dans plus de 170 sites. Parmi ses clients figurent certaines des marques les plus importantes du monde.<\/p>\n

La soci\u00e9t\u00e9 fournit des services \u00e0 un large \u00e9ventail de secteurs, notamment la technologie, les communications et la finance, ainsi que les voyages, le commerce de d\u00e9tail, l'\u00e9ducation, le gouvernement, les produits pharmaceutiques et les soins de sant\u00e9.<\/p>\n

Services de gestion d'impression et de contenu (HTML)<\/strong><\/p>\n

Gartner a examin\u00e9 l'importance croissante des services d'impression g\u00e9r\u00e9s (MPS) en conjonction avec les services de contenu g\u00e9r\u00e9s (MCS) chez Xerox, qui sont \u00e9troitement li\u00e9s aux MPS. L'accent est mis sur les communications intra-entreprise. En 2015, Xerox a de nouveau \u00e9t\u00e9 class\u00e9 comme leader parmi les fournisseurs de MPS et MCS dans les domaines de la \" capacit\u00e9 d'ex\u00e9cution \" et de la \" compl\u00e9tude de la vision \".<\/p>\n

Selon le Gartner, les solutions Xerox offrent un large \u00e9ventail de clients, reliant m\u00eame des sites \u00e9loign\u00e9s. Ainsi, les entreprises mondiales doivent non seulement disposer de l'expertise n\u00e9cessaire pour fournir les MPS et MCS dont elles ont besoin aujourd'hui, mais aussi des connaissances, de l'initiative et des ressources n\u00e9cessaires pour se pr\u00e9parer aux syst\u00e8mes de demain.<\/p>\n

Les fournisseurs tels que Xerox \u00e9tendent g\u00e9n\u00e9ralement leur offre MPS compl\u00e8te avec un large \u00e9ventail d'autres services auxiliaires.
\nhttp:\/\/www.xerox.de<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Der Gartner Magic Quadrant bewertet Unternehmen im Hinblick auf ihre strategischen Ziele und die F\u00e4higkeit, diese zu erreichen. Rund 52.000 Call Center-Agenten von Xerox realisieren und verwalten t\u00e4glich \u00fcber 2,5 Millionen Interaktionen an \u00fcber 170 Standorten. Zu den Kunden geh\u00f6ren einige der weltweit bedeutendsten Marken. Das Unternehmen bietet Serviceleistungen f\u00fcr eine Vielzahl von Branchen an, […]<\/p>","protected":false},"author":1,"featured_media":80,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[3334],"class_list":["post-337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","tag-it-business-software"],"acf":[],"yoast_head":"\nCustomer Management bei Xerox - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Gartner hat Xerox zum 4. 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