{"id":3451,"date":"2019-07-23T17:26:15","date_gmt":"2019-07-23T15:26:15","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=3451"},"modified":"2019-07-24T11:31:03","modified_gmt":"2019-07-24T09:31:03","slug":"lenquete-de-prevention-des-crises-2019-revele-de-nouveaux-risques","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/lenquete-de-prevention-des-crises-2019-revele-de-nouveaux-risques\/","title":{"rendered":"Une enqu\u00eate sur la pr\u00e9vention des crises en 2019 r\u00e9v\u00e8le de nouveaux risques"},"content":{"rendered":"<figure id=\"attachment_3452\" aria-describedby=\"caption-attachment-3452\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3452\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-680x453.jpg\" alt=\"\" width=\"680\" height=\"453\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-680x453.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-768x512.jpg 768w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-1536x1024.jpg 1536w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-2048x1365.jpg 2048w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-16x12.jpg 16w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-263x175.jpg 263w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-525x350.jpg 525w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-1200x800.jpg 1200w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-920x613.jpg 920w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-1400x933.jpg 1400w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-300x200.jpg 300w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-1024x683.jpg 1024w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-624x416.jpg 624w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-3452\" class=\"wp-caption-text\">Des responsables de la pr\u00e9vention des crises (35 %) et des responsables de la communication (65 %) de 85 institutions ont particip\u00e9 \u00e0 l'enqu\u00eate sur la pr\u00e9vention des crises de 2019. (Image du symbole : Unsplash)<\/figcaption><\/figure>\n<p>\"Les participants \u00e0 l'enqu\u00eate sur la pr\u00e9vention des crises 2019 ont une exp\u00e9rience relativement \u00e9tendue des crises. C'est un \u00e9chantillon de premi\u00e8re qualit\u00e9 et donc un coup de chance pour la recherche sur les crises\", d\u00e9clare Frank Roselieb, directeur g\u00e9n\u00e9ral de Krisennavigator - Institut de recherche sur les crises, une spin-off de l'universit\u00e9 de Kiel, et responsable de l'\u00e9tude.<\/p>\n<p><strong>La pr\u00e9vention des crises est payante<\/strong><\/p>\n<p>Au-del\u00e0 de l'ann\u00e9e de r\u00e9f\u00e9rence 2018, un agent de crise sur deux a d\u00fb faire face \u00e0 des crises li\u00e9es aux personnes, telles que des accidents, des d\u00e9c\u00e8s ou des pand\u00e9mies (55 %) ou \u00e0 des crises li\u00e9es aux technologies, telles que des cyber-attaques ou des incendies (44 %). Bien que les crises li\u00e9es aux m\u00e9dias, telles que les scandales ou les r\u00e9v\u00e9lations, ne soient class\u00e9es qu'en troisi\u00e8me position dans la liste des types de crises (29 %), plus d'un r\u00e9pondant sur trois a vu l'\u00e9quit\u00e9 des journalistes diminuer de mani\u00e8re significative dans ce contexte (36 %) et plus de la moiti\u00e9 des r\u00e9pondants ont vu l'intensit\u00e9 de la couverture m\u00e9diatique augmenter de mani\u00e8re significative (59 %).<\/p>\n<p>Il n'est donc pas surprenant que les organisations interrog\u00e9es s'appuient en particulier sur la surveillance des m\u00e9dias (81 %), les \u00e9quipes de crise (78 %) et les manuels de crise (72 %) pour la pr\u00e9vention des crises. Une organisation sur deux effectue r\u00e9guli\u00e8rement des exercices de crise (59 %) ou tient des salles de crise pr\u00eates pour les situations d'urgence (46 %). En cons\u00e9quence, la pr\u00e9vention des crises semble porter ses fruits :<\/p>\n<ul>\n<li>Les organisations qui n'ont pas connu de crise utilisent en parall\u00e8le un plus grand nombre d'outils de pr\u00e9vention (7,4 contre 6,3),<\/li>\n<li>utiliser plus souvent la gestion syst\u00e9matique des sujets (48 % contre 30 %),<\/li>\n<li>ont plus souvent nomm\u00e9 des officiers de crise (76 % contre 56 %) et demandent plus souvent une certification DIN ou ISO (38 % contre 23 %) que ceux qui ont une exp\u00e9rience de la crise.<\/li>\n<\/ul>\n<p><strong>Agenda futur : attaques de pirates, black-out et protestations en ligne <\/strong><\/p>\n<p>En cas d'urgence, des employ\u00e9s de cinq d\u00e9partements en moyenne se r\u00e9unissent dans les \u00e9quipes de crise. Le service de communication (95 %) et la direction ou l'autorit\u00e9 de gestion (89 %) ont une place fixe dans presque toutes les \u00e9quipes de crise. En revanche, il est surprenant de constater que les services charg\u00e9s de t\u00e2ches de pr\u00e9vention des crises telles que la gestion de la conformit\u00e9 (32 %), la gestion de la qualit\u00e9 (27 %) et la gestion des risques (25 %) ne sont repr\u00e9sent\u00e9s que dans une \u00e9quipe de crise sur trois ou quatre. Presque toutes les organisations (95 %) ont besoin d'un soutien externe avant, pendant et apr\u00e8s la crise. Les consultants (60 %) et les autorit\u00e9s (54 %) sont les plus fr\u00e9quemment contact\u00e9s. La qualit\u00e9 de la coop\u00e9ration est clairement diff\u00e9rente : alors que les consultants externes, suivis par les autorit\u00e9s publiques et les comit\u00e9s d'entreprise ou les conseils du personnel, re\u00e7oivent des notes relativement bonnes, la politique doit faire face \u00e0 de nombreuses critiques. Dans tous les types d'organisation, elle occupe la derni\u00e8re place.<\/p>\n<p>En ce qui concerne la structure future de l'environnement de crise de leur employeur, la plupart des r\u00e9pondants s'attendent \u00e0 une augmentation significative de la num\u00e9risation (76 %) et de la complexit\u00e9 (67 %) de la gestion de crise, ainsi qu'\u00e0 une importance croissante des m\u00e9dias sociaux dans la communication de crise (74 %). Cela se refl\u00e8te \u00e9galement dans l'\u00e9volution attendue des causes de la crise. Selon ce rapport, l'augmentation des violations de l'int\u00e9grit\u00e9 des donn\u00e9es et des attaques de pirates informatiques (60 %), des pannes de courant et des d\u00e9faillances informatiques (48 %) ainsi que des temp\u00eates de merde et des protestations en ligne (44 %) en particulier dictent l'agenda futur des gestionnaires de crise. En revanche, les participants \u00e0 l'enqu\u00eate sont \u00e9tonnamment d\u00e9tendus sur les questions relatives \u00e0 la mauvaise conduite des employ\u00e9s et des cadres. Seule une minorit\u00e9 anticipe une augmentation des cas de discrimination ou de \"MeToo\" (13 %) ou de conformit\u00e9 et de fraude (11 %).<\/p>\n<p><em>Source : <a href=\"https:\/\/www.krisennavigator.de\">Navigateur de crise<\/a> - Institut de recherche sur les crises, une spin-off de l'universit\u00e9 de Kiel<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><em>Des responsables de crise (35 %) et des responsables de la communication (65 %) de 85 institutions ont particip\u00e9 \u00e0 l'enqu\u00eate du printemps dernier - 75 % d'entreprises, 15 % d'autorit\u00e9s publiques et 9 % d'associations. Un peu plus de la moiti\u00e9 des r\u00e9pondants \u00e0 l'enqu\u00eate occupent un poste de direction (54 %). Trois organisations sur quatre interrog\u00e9es ont d\u00fb faire face \u00e0 au moins un cas de crise en 2018 (75 %), et plus d'un quart ont m\u00eame d\u00fb faire face \u00e0 trois cas de crise ou plus (26 %).<\/em><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>\u201eLes participants \u00e0 l'enqu\u00eate sur la pr\u00e9vention des crises 2019 ont une exp\u00e9rience relativement importante des crises. Il s'agit quasiment d'un \u00e9chantillon de choix et donc d'une aubaine pour la recherche sur les crises\u201c, explique Frank Roselieb, directeur ex\u00e9cutif de Krisennavigator - Institut f\u00fcr Krisenforschung, une spin-off de l'universit\u00e9 de Kiel, et responsable de l'\u00e9tude. La pr\u00e9vention des crises est payante Au-del\u00e0 de l'ann\u00e9e de r\u00e9f\u00e9rence 2018, un responsable de crise sur deux a eu des cas de crise li\u00e9s aux personnes [...].<\/p>","protected":false},"author":35,"featured_media":3452,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[3940,3677,3474,3542],"class_list":["post-3451","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-risikomanagement","tag-krisen","tag-management","tag-risk","tag-umfrage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Krisenpr\u00e4ventionsumfrage 2019 zeigt neue Risiken - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Krisenmanagement heisst immer auch Risk Management, unterstreicht einmal mehr die Krisenpr\u00e4ventionsumfrage 2019, die unter Insidern durchgef\u00fchrt wurde.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/fr\/lenquete-de-prevention-des-crises-2019-revele-de-nouveaux-risques\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Krisenpr\u00e4ventionsumfrage 2019 zeigt neue Risiken - MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"og:description\" content=\"Krisenmanagement heisst immer auch Risk Management, unterstreicht einmal mehr die Krisenpr\u00e4ventionsumfrage 2019, die unter Insidern durchgef\u00fchrt wurde.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.m-q.ch\/fr\/lenquete-de-prevention-des-crises-2019-revele-de-nouveaux-risques\/\" \/>\n<meta property=\"og:site_name\" content=\"MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ManagementUndQualitaet\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-23T15:26:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-24T09:31:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Roger Str\u00e4ssle\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Roger Str\u00e4ssle\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.m-q.ch\/krisenpraeventionsumfrage-2019-zeigt-neue-risiken\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.m-q.ch\/krisenpraeventionsumfrage-2019-zeigt-neue-risiken\/\"},\"author\":{\"name\":\"Roger Str\u00e4ssle\",\"@id\":\"https:\/\/www.m-q.ch\/fr\/#\/schema\/person\/47d540e081acd98ccbeb69b55df653d7\"},\"headline\":\"Krisenpr\u00e4ventionsumfrage 2019 zeigt neue Risiken\",\"datePublished\":\"2019-07-23T15:26:15+00:00\",\"dateModified\":\"2019-07-24T09:31:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.m-q.ch\/krisenpraeventionsumfrage-2019-zeigt-neue-risiken\/\"},\"wordCount\":550,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.m-q.ch\/fr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.m-q.ch\/krisenpraeventionsumfrage-2019-zeigt-neue-risiken\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/07\/krisenpr\u00e4ventionsumfrage-2019-mq-management-u-qualitaet-scaled.jpg\",\"keywords\":[\"Krisen\",\"Management\",\"Risk\",\"Umfrage\"],\"articleSection\":[\"Risikomanagement\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.m-q.ch\/krisenpraeventionsumfrage-2019-zeigt-neue-risiken\/\",\"url\":\"https:\/\/www.m-q.ch\/krisenpraeventionsumfrage-2019-zeigt-neue-risiken\/\",\"name\":\"Krisenpr\u00e4ventionsumfrage 2019 zeigt neue Risiken - 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