{"id":3517,"date":"2019-08-21T11:45:23","date_gmt":"2019-08-21T09:45:23","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=3517"},"modified":"2019-08-21T11:45:23","modified_gmt":"2019-08-21T09:45:23","slug":"comment-le-kmu-it-doit-il-etre-constitue","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/comment-le-kmu-it-doit-il-etre-constitue\/","title":{"rendered":"Comment les PME doivent-elles se procurer les technologies de l'information ?"},"content":{"rendered":"<section class=\"elementor-element elementor-element-43fc26c elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"43fc26c\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-6380047 elementor-column elementor-col-100 elementor-top-column\" data-id=\"6380047\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a2552aa elementor-widget elementor-widget-heading\" data-id=\"a2552aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<figure id=\"attachment_3518\" aria-describedby=\"caption-attachment-3518\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3518\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-680x474.jpg\" alt=\"\" width=\"680\" height=\"474\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-680x474.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-768x536.jpg 768w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-1536x1072.jpg 1536w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-2048x1429.jpg 2048w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-16x12.jpg 16w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-251x175.jpg 251w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-502x350.jpg 502w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-1147x800.jpg 1147w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-920x642.jpg 920w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-1400x977.jpg 1400w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-2007x1400.jpg 2007w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-300x209.jpg 300w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-1024x714.jpg 1024w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2019\/08\/MQ11_Cover-e1566380601747-624x435.jpg 624w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-3518\" class=\"wp-caption-text\">Les PME n'ont jamais la t\u00e2che facile lorsqu'il s'agit de choisir leur solution informatique. (Image : Depositphotos)<\/figcaption><\/figure>\n<p>J'ai eu un excellent d\u00e9veloppeur informatique dans une ancienne PME. Il \u00e9tait fiable, cr\u00e9atif, \u00e0 un prix raisonnable, sympathique, professionnel - tout ce que nous voulions. En raison d'une longue maladie, il a abandonn\u00e9 du jour au lendemain.<\/p>\n<p>En tant que soci\u00e9t\u00e9 unipersonnelle, il n'avait pas de mandataire. Heureusement, il va encore bien aujourd'hui. Nous avons r\u00e9ussi \u00e0 migrer nos donn\u00e9es CRM vers une nouvelle solution avec beaucoup d'efforts. L'effort s'est \u00e9lev\u00e9 \u00e0 20 jours pour l'\u00e9valuation, la migration, les tests et la mise en \u0153uvre. Un employ\u00e9 temporaire co\u00fbte au moins 10 000 francs suisses pour cette t\u00e2che.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-e4e9a01 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"e4e9a01\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-7e0e7d1 elementor-column elementor-col-100 elementor-top-column\" data-id=\"7e0e7d1\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-7f60528 elementor-widget elementor-widget-text-editor\" data-id=\"7f60528\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Notre recommandation :<\/p>\n<ul>\n<li>Veillez \u00e0 ce que le fabricant r\u00e9partisse son savoir-faire entre plusieurs personnes.<\/li>\n<li>Veillez \u00e0 ce que le fabricant ait la taille critique. Le fabricant peut-il \u00e9galement fournir la solution en bonne qualit\u00e9 \u00e0 long terme ? Par exemple, la succession est-elle r\u00e9glement\u00e9e ?<\/li>\n<li>La solution est-elle conforme aux lois suisses ? Si oui : o\u00f9 (g\u00e9ographiquement) le prestataire se d\u00e9veloppe-t-il et o\u00f9 se trouve le si\u00e8ge de l'entreprise ? Les promoteurs et les partisans comprennent-ils les exigences particuli\u00e8res de la Suisse ?<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-03a5e98 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"03a5e98\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-d84076b elementor-column elementor-col-100 elementor-top-column\" data-id=\"d84076b\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-8a89f7e elementor-widget elementor-widget-heading\" data-id=\"8a89f7e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Le service est-il ad\u00e9quat ?<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-d08bf39 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"d08bf39\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-b954e16 elementor-column elementor-col-100 elementor-top-column\" data-id=\"b954e16\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-c1ff097 elementor-widget elementor-widget-text-editor\" data-id=\"c1ff097\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Nous ne nous rendons souvent compte de la fr\u00e9quence d'utilisation d'une application que lorsqu'elle n'est pas en cours d'ex\u00e9cution. Que ce soit dans le nuage ou sur votre propre serveur, des probl\u00e8mes peuvent survenir avec n'importe quel logiciel, quelle que soit sa qualit\u00e9. D'une part, il est crucial de conna\u00eetre la fr\u00e9quence et la gravit\u00e9 des probl\u00e8mes. Les clients de r\u00e9f\u00e9rence fournissent de bons indices : Dans quelle mesure sont-ils satisfaits de la solution, de ce qui fonctionne bien, de ce qui ne fonctionne pas ?<\/p>\n<p>Mais la fa\u00e7on dont le fabricant de logiciels r\u00e9agit aux probl\u00e8mes est tout aussi importante. Informe-t-elle ses clients de mani\u00e8re proactive ? Prend-elle au s\u00e9rieux les pr\u00e9occupations des clients et r\u00e8gle-t-elle les probl\u00e8mes en temps utile ?<\/p>\n<p>Notre recommandation :<\/p>\n<ul>\n<li>Obtenir des r\u00e9f\u00e9rences de clients existants : Il est essentiel de se demander si le client de r\u00e9f\u00e9rence souhaite atteindre les m\u00eames objectifs avec l'application.<\/li>\n<li>Demandez des chiffres cl\u00e9s sur la fr\u00e9quence et la dur\u00e9e des \u00e9checs, extrapolez-les \u00e0 une ann\u00e9e et r\u00e9fl\u00e9chissez \u00e0 ce que cet \u00e9chec signifie pour vous.<\/li>\n<li>Demandez au fabricant des chiffres cl\u00e9s sur le soutien (par exemple, le temps de traitement d'un ticket en moyenne). Si possible, testez le soutien avant l'achat.<\/li>\n<li>Clarifier : Ai-je un point de contact si l'application ne fonctionne plus correctement ?<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-a228dac elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"a228dac\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-2362440 elementor-column elementor-col-100 elementor-top-column\" data-id=\"2362440\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-7903445 elementor-widget elementor-widget-heading\" data-id=\"7903445\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Protection des donn\u00e9es<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-ce44a7b elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"ce44a7b\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-74ccc76 elementor-column elementor-col-100 elementor-top-column\" data-id=\"74ccc76\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-017d927 elementor-widget elementor-widget-text-editor\" data-id=\"017d927\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Le sujet de la protection des donn\u00e9es ne me concerne pas, pensent de nombreuses petites PME. Que se passe-t-il pour votre entreprise si demain le disque dur contenant toutes les donn\u00e9es est effac\u00e9 ? De nombreuses entreprises cr\u00e9ent r\u00e9guli\u00e8rement une sauvegarde de leurs donn\u00e9es. Avez-vous d\u00e9j\u00e0 v\u00e9rifi\u00e9 si les donn\u00e9es sur la sauvegarde peuvent effectivement \u00eatre restaur\u00e9es (r\u00e9cup\u00e9r\u00e9es) ?<\/p>\n<p>Quelles dispositions l\u00e9gales concernant la localisation des donn\u00e9es (par exemple pour les donn\u00e9es personnelles) devez-vous respecter ? O\u00f9 se trouvent les donn\u00e9es (en Suisse, dans l'UE, aux \u00c9tats-Unis ?) et comment sont-elles (ou non) s\u00e9curis\u00e9es ? Vos clients et vos employ\u00e9s peuvent-ils compter sur le fait que les donn\u00e9es sont en s\u00e9curit\u00e9 chez vous ?<\/p>\n<p>Notre recommandation :<\/p>\n<ul>\n<li>Localisation des donn\u00e9es Suisse ou UE<\/li>\n<li>Les donn\u00e9es doivent \u00eatre stock\u00e9es dans un centre de donn\u00e9es certifi\u00e9 et sauvegard\u00e9es dans un second lieu<\/li>\n<li>V\u00e9rifiez \u00e0 intervalles r\u00e9guliers si les donn\u00e9es peuvent effectivement \u00eatre restaur\u00e9es avec les sauvegardes cr\u00e9\u00e9es.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-1eff01f elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"1eff01f\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-4c31acd elementor-column elementor-col-100 elementor-top-column\" data-id=\"4c31acd\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-2706aae elementor-widget elementor-widget-heading\" data-id=\"2706aae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">\u00c9viter la d\u00e9pendance (exemple pratique pour l'utilisation de logiciels libres)<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-a36cde3 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"a36cde3\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-3fde53d elementor-column elementor-col-100 elementor-top-column\" data-id=\"3fde53d\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-3ac4cc0 elementor-widget elementor-widget-text-editor\" data-id=\"3ac4cc0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Un client a \u00e9valu\u00e9 une solution fonctionnelle sans faille et rentable pour l'\u00e9change de courriers \u00e9lectroniques, d'agendas et de documents. Le manque de convivialit\u00e9 du calendrier et du courrier \u00e9lectronique pourrait \u00eatre r\u00e9solu gr\u00e2ce \u00e0 un logiciel compl\u00e9mentaire (gratuit) \u00e0 Outlook. Malheureusement, le logiciel suppl\u00e9mentaire a \u00e9t\u00e9 abandonn\u00e9 au bout de deux ans. Aujourd'hui, la solution peu conviviale ne suscite plus aucun enthousiasme.<\/p>\n<p>Les solutions informatiques des PME ne sont g\u00e9n\u00e9ralement pas faites pour l'\u00e9ternit\u00e9. Les besoins des utilisateurs changent et les technologies deviennent obsol\u00e8tes. Les fabricants cessent d'exploiter un logiciel ou la coop\u00e9ration avec le fabricant n'est pas satisfaisante.<\/p>\n<p>Les donn\u00e9es existantes peuvent g\u00e9n\u00e9ralement \u00eatre lues dans une application. Mais comment r\u00e9cup\u00e9rer ces donn\u00e9es dans la demande ? Si cela n'est pas possible sans grands efforts, vous ne pourrez gu\u00e8re vous soustraire \u00e0 une demande plus tard.<\/p>\n<p>Notre recommandation :<\/p>\n<ul>\n<li>N'utilisez un logiciel suppl\u00e9mentaire pour la solution que si le fournisseur du logiciel offre une garantie de solution ad\u00e9quate.<\/li>\n<li>Avant la mise en \u0153uvre, assurez-vous que vous pouvez exporter les donn\u00e9es requises et les transf\u00e9rer vers une autre application.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-fa23e36 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"fa23e36\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-db6c892 elementor-column elementor-col-100 elementor-top-column\" data-id=\"db6c892\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-d298e05 elementor-widget elementor-widget-heading\" data-id=\"d298e05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Faites attention aux co\u00fbts - comparez comme avec comme<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-b391fdd elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"b391fdd\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-767f8ea elementor-column elementor-col-100 elementor-top-column\" data-id=\"767f8ea\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-e9bd031 elementor-widget elementor-widget-text-editor\" data-id=\"e9bd031\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Pour la plupart des applications, il existe des versions de base peu co\u00fbteuses ou gratuites. Cependant, de nombreux utilisateurs d\u00e9couvrent rapidement que la solution de base ne suffit pas et qu'ils ont besoin de plus en plus de modules et de licences suppl\u00e9mentaires.<\/p>\n<p>L'introduction n'entra\u00eene pas seulement des co\u00fbts externes. Les employ\u00e9s internes du projet sont souvent absents des ventes - et le chiffre d'affaires diminue consid\u00e9rablement sur une longue p\u00e9riode. Vous devez absolument tenir compte de ces co\u00fbts (dits d'opportunit\u00e9). Vous devez au moins inclure les co\u00fbts salariaux directs des employ\u00e9s concern\u00e9s. En Suisse, le co\u00fbt moyen du travail par heure de travail est d'environ 60 CHF.<\/p>\n<p>Consid\u00e9rez les co\u00fbts de fonctionnement de la solution. Encore une fois, les employ\u00e9s internes co\u00fbtent cher ! Si l'op\u00e9ration ne se d\u00e9roule pas bien, les employ\u00e9s ne peuvent pas faire leur travail, ce qui co\u00fbte \u00e9galement beaucoup d'argent.<\/p>\n<p>Comme nous l'avons d\u00e9j\u00e0 mentionn\u00e9, tous les logiciels doivent \u00eatre remplac\u00e9s \u00e0 un moment donn\u00e9 (d\u00e9mant\u00e8lement). Avant de signer le contrat, \u00e9valuez avec le fabricant de logiciels l'ampleur de l'effort (et donc des co\u00fbts) \u00e0 fournir pour remplacer la solution choisie.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-c2a90f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"c2a90f8\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-2b34897 elementor-column elementor-col-100 elementor-top-column\" data-id=\"2b34897\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<section class=\"elementor-element elementor-element-2ac0424 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"2ac0424\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-9a4a536 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"9a4a536\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-aa1dab6 elementor-widget elementor-widget-text-editor\" data-id=\"aa1dab6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<h3>\"Attention au co\u00fbt - la gratuit\u00e9 n'est pas toujours moins ch\u00e8re\"<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-923b78b elementor-column elementor-col-50 elementor-inner-column\" data-id=\"923b78b\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-3071edc elementor-widget elementor-widget-text-editor\" data-id=\"3071edc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Notre recommandation :<\/p>\n<ul>\n<li>Sur la base d'une analyse des besoins bien fond\u00e9e et d'une grande exp\u00e9rience, abordez l'\u00e9valuation de la solution et comparez la m\u00eame performance au m\u00eame prix.<\/li>\n<li>Prendre en compte les co\u00fbts du personnel interne et, si possible, les co\u00fbts d'opportunit\u00e9 pendant la mise en \u0153uvre, l'exploitation et le d\u00e9classement<\/li>\n<li>Inclure les co\u00fbts de fonctionnement dans la comparaison des co\u00fbts<\/li>\n<li>Inclure les co\u00fbts de d\u00e9mant\u00e8lement<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-336ea26 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"336ea26\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-f86839a elementor-column elementor-col-100 elementor-top-column\" data-id=\"f86839a\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-7963d02 elementor-widget elementor-widget-heading\" data-id=\"7963d02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h3 class=\"elementor-heading-title elementor-size-large\">Contrats et accords sur les niveaux de service (SLA)<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-36080b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"36080b4\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-1dbfef3 elementor-column elementor-col-100 elementor-top-column\" data-id=\"1dbfef3\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a61f4b9 elementor-widget elementor-widget-text-editor\" data-id=\"a61f4b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>Toutes les situations possibles ne peuvent pas \u00eatre trait\u00e9es dans un contrat. Pour reprendre les termes de Schiller : Drum pr\u00fcfe, wer sich (...) bindet. La confiance et l'appr\u00e9ciation mutuelles sont une partie importante d'une relation d'affaires qui fonctionne.<\/p>\n<p>Plus vous pouvez formuler clairement vos besoins (exigences), plus vous avez de chances de trouver le bon fournisseur de logiciels. N\u00e9anmoins, de nombreuses PME concluent rarement des contrats de logiciels et n'ont donc pas l'exp\u00e9rience n\u00e9cessaire pour identifier les obstacles. Pour quelques francs de plus, un sp\u00e9cialiste peut vous aider \u00e0 revoir les contrats et les accords de niveau de service.<\/p>\n<p>Notre recommandation :<\/p>\n<ul>\n<li>Formuler et hi\u00e9rarchiser par \u00e9crit ses propres exigences pour le logiciel et le fournisseur<\/li>\n<li>Rendre les contrats aussi simples que possible<\/li>\n<li>V\u00e9rifiez le contrat avec un expert pour voir s'il y a des obstacles<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-21719ff elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"21719ff\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-a654cc7 elementor-column elementor-col-100 elementor-top-column\" data-id=\"a654cc7\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-b5cd2a4 elementor-widget elementor-widget-heading\" data-id=\"b5cd2a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-89f5ce9 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"89f5ce9\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-899e572 elementor-column elementor-col-100 elementor-top-column\" data-id=\"899e572\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-a693221 elementor-widget elementor-widget-text-editor\" data-id=\"a693221\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-image\"><em>Vous trouverez ici de plus amples informations sur notre offre concernant <a href=\"https:\/\/staging.qds-now.ch\/kmu-projektleitung\/\">KMU Gestion de projets informatiques<\/a><\/em><a class=\"broken_link\" href=\"https:\/\/www.qds-now.ch\/projektleitung\/\"><em>.<\/em><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-element elementor-element-840c3b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"840c3b2\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-05a9200 elementor-column elementor-col-100 elementor-top-column\" data-id=\"05a9200\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<section class=\"elementor-element elementor-element-850bba2 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-inner-section\" data-id=\"850bba2\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-row\">\n<div class=\"elementor-element elementor-element-02f23f8 elementor-column elementor-col-50 elementor-inner-column\" data-id=\"02f23f8\" data-element_type=\"column\">\n<div class=\"elementor-column-wrap  elementor-element-populated\">\n<div class=\"elementor-widget-wrap\">\n<div class=\"elementor-element elementor-element-23fa05b elementor-widget elementor-widget-text-editor\" data-id=\"23fa05b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-text-editor elementor-clearfix\">\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>In einem fr\u00fcheren KMU hatte ich einen ausgezeichneten IT Entwickler. Er war zuverl\u00e4ssig, kreativ, fair im Preis, sympathisch, professionell \u2013 alles was wir uns w\u00fcnschten. Aufgrund einer l\u00e4ngeren Krankheit viel er von einem Tag auf den anderen aus. Als Ein-Mann Firma hatte er keine Stellvertretung. Es geht ihm heute zum Gl\u00fcck wieder gut. Wir\u00a0 brachten [&hellip;]<\/p>","protected":false},"author":35,"featured_media":3518,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[4105,3501,3511,3813],"class_list":["post-3517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-produktenews","tag-applikation","tag-it","tag-kmu","tag-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wie muss die KMU IT beschaffen sein? - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Wie strukturieren KMU ihre IT? Dient das CRM als Kontroll-Instrument f\u00fcr die Gesch\u00e4ftsleitung oder gibt es wichitgere Anforderungen?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/fr\/comment-le-kmu-it-doit-il-etre-constitue\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wie muss die KMU IT beschaffen sein? - MQ Management und Qualit\u00e4t\" \/>\n<meta property=\"og:description\" content=\"Wie strukturieren KMU ihre IT? 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