{"id":410,"date":"2016-05-12T13:41:14","date_gmt":"2016-05-12T11:41:14","guid":{"rendered":"http:\/\/dev.m-q.ch\/?p=410"},"modified":"2017-03-01T13:54:09","modified_gmt":"2017-03-01T12:54:09","slug":"lhomme-et-les-systemes-cetait-la-journee-de-la-qualite-suisse-2016","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/mensch-und-systeme-das-war-der-tag-der-schweizer-qualitaet-2016\/","title":{"rendered":"Les personnes et les syst\u00e8mes : C'\u00e9tait la Journ\u00e9e suisse de la qualit\u00e9 2016"},"content":{"rendered":"<figure id=\"attachment_171\" aria-describedby=\"caption-attachment-171\" style=\"width: 680px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-171 size-medium\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet-680x451.jpg\" width=\"680\" height=\"451\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet-680x451.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet-768x510.jpg 768w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet-16x12.jpg 16w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet-264x175.jpg 264w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet-527x350.jpg 527w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet-300x199.jpg 300w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet-624x414.jpg 624w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-management-und-qualitaet.jpg 800w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/a><figcaption id=\"caption-attachment-171\" class=\"wp-caption-text\">Discussion avec les intervenants : Ren\u00e9 Wasmer, Hubert Rizzi, Eva Jaisli, Beatrice M\u00fcller (mod\u00e9ratrice) et Peter Pedross. (Photo : thb)<\/figcaption><\/figure>\n<div id='gallery-1' class='gallery galleryid-410 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.m-q.ch\/fr\/mensch-und-systeme-das-war-der-tag-der-schweizer-qualitaet-2016-1-management-und-qualitaet\/'><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-1-management-und-qualitaet-220x220.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-1-management-und-qualitaet-220x220.jpg 220w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-1-management-und-qualitaet-250x250.jpg 250w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-1-management-und-qualitaet-150x150.jpg 150w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-1-management-und-qualitaet-100x100.jpg 100w\" sizes=\"auto, (max-width: 96px) 100vw, 96px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a href='https:\/\/www.m-q.ch\/fr\/mensch-und-systeme-das-war-der-tag-der-schweizer-qualitaet-2016-4-management-und-qualitaet\/'><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-4-management-und-qualitaet-220x220.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-4-management-und-qualitaet-220x220.jpg 220w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-4-management-und-qualitaet-250x250.jpg 250w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-4-management-und-qualitaet-150x150.jpg 150w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-4-management-und-qualitaet-100x100.jpg 100w\" sizes=\"auto, (max-width: 96px) 100vw, 96px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a href='https:\/\/www.m-q.ch\/fr\/mensch-und-systeme-das-war-der-tag-der-schweizer-qualitaet-2016-2-management-und-qualitaet\/'><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-2-management-und-qualitaet-220x220.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-2-management-und-qualitaet-220x220.jpg 220w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-2-management-und-qualitaet-250x250.jpg 250w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-2-management-und-qualitaet-150x150.jpg 150w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-2-management-und-qualitaet-100x100.jpg 100w\" sizes=\"auto, (max-width: 96px) 100vw, 96px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a href='https:\/\/www.m-q.ch\/fr\/mensch-und-systeme-das-war-der-tag-der-schweizer-qualitaet-2016-3-management-und-qualitaet\/'><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-3-management-und-qualitaet-220x220.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-3-management-und-qualitaet-220x220.jpg 220w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-3-management-und-qualitaet-11x12.jpg 11w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-3-management-und-qualitaet-250x250.jpg 250w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-3-management-und-qualitaet-150x150.jpg 150w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-3-management-und-qualitaet-100x100.jpg 100w\" sizes=\"auto, (max-width: 96px) 100vw, 96px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.m-q.ch\/fr\/mensch-und-systeme-das-war-der-tag-der-schweizer-qualitaet-2016-5-management-und-qualitaet\/'><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-5-management-und-qualitaet-220x220.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-5-management-und-qualitaet-220x220.jpg 220w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-5-management-und-qualitaet-250x250.jpg 250w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-5-management-und-qualitaet-150x150.jpg 150w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-5-management-und-qualitaet-100x100.jpg 100w\" sizes=\"auto, (max-width: 96px) 100vw, 96px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.m-q.ch\/fr\/mensch-und-systeme-das-war-der-tag-der-schweizer-qualitaet-2016-6-management-und-qualitaet\/'><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-6-management-und-qualitaet-220x220.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-6-management-und-qualitaet-220x220.jpg 220w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-6-management-und-qualitaet-250x250.jpg 250w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-6-management-und-qualitaet-150x150.jpg 150w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2016\/12\/Mensch-und-Systeme-Das-war-der-Tag-der-Schweizer-Qualit\u00e4t-2016-6-management-und-qualitaet-100x100.jpg 100w\" sizes=\"auto, (max-width: 96px) 100vw, 96px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\n<p><em>Impressions de pr\u00e9sentation : Ruedi Lustenberger, Prof. Dr. Joachim Bauer, Dr. Marc Holitscher, Prof. Dr. Hans Dieter Seghezzi, Pascale Etter &amp; Band, Dr. Peter Kels (Photos : thb)<\/em><\/p>\n<p>Le rythme du d\u00e9veloppement technologique incite \u00e0 la r\u00e9flexion, a d\u00e9clar\u00e9 le pr\u00e9sident de la SAQ, Ruedi Lustenberger, dans son discours d'ouverture. Seulement 250 ans se sont \u00e9coul\u00e9s depuis la premi\u00e8re r\u00e9volution industrielle et aujourd'hui, nous parlons d\u00e9j\u00e0 de la quatri\u00e8me, \u00e0 savoir l'industrie 4.0. Par rapport \u00e0 toute l'histoire de l'\u00e9volution de l'humanit\u00e9, ces deux si\u00e8cles et demi signifient \"juste un clignement d'\u0153il\". Malgr\u00e9 toute la faisabilit\u00e9 technologique des syst\u00e8mes que nous connaissons aujourd'hui, la primaut\u00e9 doit n\u00e9anmoins rester \u00e0 l'homme, a soulign\u00e9 Ruedi Lustenberger. Mais les signes ne sont pas si mauvais : \"Heureusement, des facteurs tels que la motivation, l'honn\u00eatet\u00e9 et la fiabilit\u00e9 en sont r\u00e9cemment venus \u00e0 jouer un r\u00f4le majeur dans les entreprises\", a d\u00e9clar\u00e9 le pr\u00e9sident de la SAQ.<\/p>\n<p><strong>Comment fonctionne le \"syst\u00e8me\" du cerveau<\/strong><\/p>\n<p>La premi\u00e8re pr\u00e9sentation du professeur Joachim Bauer, de l'h\u00f4pital universitaire de Fribourg-en-Brisgau, a montr\u00e9 \u00e0 quel point les syst\u00e8mes peuvent \u00eatre peu fiables : il a d'abord d\u00fb faire face \u00e0 un mauvais contact sur l'\u00e9cran de pr\u00e9sentation sur sc\u00e8ne... Le th\u00e8me de sa pr\u00e9sentation - qui s'est ensuite poursuivi sans probl\u00e8me - \u00e9tait : \"Qu'est-ce qui motive les gens ? Dans sa pr\u00e9sentation, il a expliqu\u00e9 les motivations humaines fondamentales du point de vue des neurosciences. Il a pu montrer de fa\u00e7on impressionnante que l'appr\u00e9ciation et l'acceptation sociale activent les \"centres de r\u00e9compense\" dans le cerveau. D'autre part, l'exclusion provoque une douleur, c'est-\u00e0-dire que les m\u00eames r\u00e9gions du cerveau sont activ\u00e9es comme lorsqu'on touche un objet tr\u00e8s chaud. Et une autre caract\u00e9ristique de notre cerveau : le simple fait d'observer une activit\u00e9 active les centres du cerveau qui sont n\u00e9cessaires \u00e0 l'ex\u00e9cution sp\u00e9cifique de cette activit\u00e9. Cela peut \u00e9galement \u00eatre utilis\u00e9 pour le leadership : Si vous \u00eates vous-m\u00eame motiv\u00e9, vous pouvez le transmettre aux autres - vous devenez un mod\u00e8le digne d'\u00eatre imit\u00e9, pour ainsi dire.<\/p>\n<p><strong>Forc\u00e9\" au si\u00e8ge de l'entreprise<\/strong><\/p>\n<p>Des formes de travail flexibles sont recommand\u00e9es pour l'imitation afin d'accro\u00eetre la capacit\u00e9 d'innovation. Ce fut le sujet de la pr\u00e9sentation suivante de Marc Holitscher de Microsoft Suisse. Il a fait remarquer que les mod\u00e8les organisationnels actuels datent essentiellement de l'\u00e8re de l'industrie 2.0 : Il existe des voies de d\u00e9cision claires, tous les employ\u00e9s ont leur fonction et savent en principe ce qu'ils doivent faire. Mais \u00e0 quoi ressemble Organisation 4.0 ? \u00c0 cet \u00e9gard, nous devons penser davantage en termes de \"mod\u00e8les de plate-forme\", de r\u00e9seaux dans lesquels la valeur ajout\u00e9e est cr\u00e9\u00e9e par l'interaction entre les producteurs et les consommateurs, par exemple. Microsoft Suisse a lui-m\u00eame men\u00e9 un vaste \"test sur le terrain\" pour voir \u00e0 quoi cela devrait ressembler dans la pratique : Pendant la r\u00e9novation du site de l'entreprise \u00e0 Wallisellen, tous les bureaux ont \u00e9t\u00e9 ferm\u00e9s et les employ\u00e9s ont travaill\u00e9 dans leurs bureaux \u00e0 domicile ou sur la route. L'exp\u00e9rience a \u00e9t\u00e9 tout \u00e0 fait positive : le temps improductif a diminu\u00e9, de m\u00eame que les absences. Le mod\u00e8le du temps de travail s'est \u00e9galement av\u00e9r\u00e9 int\u00e9ressant pour les m\u00e8res c\u00e9libataires. Dans l'ensemble, la satisfaction des employ\u00e9s a augment\u00e9. Cependant, elle n'a pas \u00e9t\u00e9 sans difficult\u00e9s. Marc Holitscher a soulign\u00e9 que le travail d'\u00e9quipe, en particulier, s'est av\u00e9r\u00e9 tr\u00e8s exigeant. La condition pr\u00e9alable pour qu'un tel mod\u00e8le continue \u00e0 fonctionner est avant tout la confiance. \"Il faut que le syst\u00e8me passe des r\u00e8gles aux valeurs\", a d\u00e9clar\u00e9 M. Holitscher. Il a d\u00e9crit la pratique accrue de la gestion par objectifs comme une voie possible pour l'avenir.<\/p>\n<p><strong>ISO 9001 : Plus de leadership n\u00e9cessaire<\/strong><\/p>\n<p>Le th\u00e8me de la conf\u00e9rence \"Personnes et syst\u00e8mes\" a \u00e9t\u00e9 \"affin\u00e9\" dans trois ateliers r\u00e9partis sur des sessions parall\u00e8les. Peter Pedross (Pedco, Zurich) a parl\u00e9 de la qualit\u00e9 dans l'environnement agile et a pos\u00e9 la question de savoir comment int\u00e9grer des processus agiles dans les petites et grandes organisations. Il a notamment pr\u00e9sent\u00e9 le Scaled Agile Framework SAFe, qui est en train de s'implanter dans l'industrie aux c\u00f4t\u00e9s de Scrum. Scrum, par exp\u00e9rience, fonctionne bien dans les \u00e9quipes qui d\u00e9veloppent un produit sp\u00e9cifique. Mais lorsqu'il s'agit de projets complexes impliquant plusieurs \u00e9quipes, Scrum atteint ses limites. Le SAFe en tient compte et met donc l'ensemble \u00e0 niveau avec des portefeuilles plus importants. Eva Jaisli (PB Swiss Tools, Wasen BE) a mis l'accent sur l'influence de la strat\u00e9gie dans sa pr\u00e9sentation. Une strat\u00e9gie id\u00e9alement formul\u00e9e permet de r\u00e9sumer tous les comportements de mani\u00e8re \u00e0 pouvoir en d\u00e9duire des objectifs. Elle l'a d\u00e9montr\u00e9 en se r\u00e9f\u00e9rant \u00e0 la norme ISO 9001 r\u00e9vis\u00e9e, en prenant l'exemple de sa propre entreprise. Enfin, Hubert Rizzi et Ren\u00e9 Wasmer ont une fois de plus soulign\u00e9 les \u00e9l\u00e9ments essentiels de cette r\u00e9vision. Il s'adresse en particulier au management ; la gestion et le leadership ont \u00e9t\u00e9 largement d\u00e9velopp\u00e9s dans la nouvelle version. L'une des cons\u00e9quences est que ces points seront examin\u00e9s de plus pr\u00e8s lors d'un audit.<\/p>\n<p><strong>Ce qu'attendent les professionnels des STEM<\/strong><\/p>\n<p>L'\u00e9v\u00e9nement s'est termin\u00e9 par une pr\u00e9sentation sur un autre effet de la num\u00e9risation : la p\u00e9nurie de travailleurs qualifi\u00e9s, en particulier dans les professions li\u00e9es aux STIM. Dans sa pr\u00e9sentation, le professeur Peter Kels de l'Universit\u00e9 des sciences appliqu\u00e9es et des arts de Lucerne a donn\u00e9 aux visiteurs quelques conseils sur les crit\u00e8res que les entreprises peuvent utiliser pour mieux trouver et retenir leurs sp\u00e9cialistes en STIM. Des t\u00e2ches vari\u00e9es, des mod\u00e8les de temps de travail flexibles, des possibilit\u00e9s de d\u00e9veloppement attrayantes sous la forme de nouveaux projets et de carri\u00e8res sp\u00e9cialis\u00e9es, ainsi que le travail en \u00e9quipe, sont des facteurs essentiels. Le salaire est \u00e9galement important, mais au mieux comme un facteur d'hygi\u00e8ne plut\u00f4t que de motivation. Les professionnels des STEM, quant \u00e0 eux, trouvent leurs employeurs principalement gr\u00e2ce \u00e0 leur r\u00e9seau personnel, aux sites d'offres d'emploi sur Internet, aux sites Web des entreprises et au marketing des universit\u00e9s. \u00c9tonnamment, les r\u00e9seaux sociaux tels que Xing ou LinkedIn ne jouent pas (encore) un r\u00f4le majeur, comme l'a fait remarquer l'orateur en se r\u00e9f\u00e9rant \u00e0 une \u00e9tude de son institut.<\/p>\n<p><strong>Honneur et promotion<\/strong><\/p>\n<p>En plus des pr\u00e9sentations, deux autres points \u00e9taient au programme. Le professeur Hans Dieter Seghezzi a \u00e9t\u00e9 honor\u00e9 pour ses r\u00e9alisations dans le d\u00e9veloppement de la gestion de la qualit\u00e9 et pour son engagement de longue date dans la mise en place de la SAQ et de la SQS. C'est gr\u00e2ce \u00e0 lui que la gestion de la qualit\u00e9 est pass\u00e9e d'une simple \"fonction de contr\u00f4le\" \u00e0 une vision holistique jusqu'au mod\u00e8le EFQM. Un intermezzo musical a \u00e9t\u00e9 assur\u00e9 par la jeune chanteuse Pascale Etter avec ses musiciens accompagnateurs Yannick Aebischer (guitare) et Ghislain Ruprecht (percussions). La SAQ poursuit ainsi une tradition de soutien aux jeunes professionnels - cette fois-ci les musiciens.<\/p>\n<p><em>Thomas Berner<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Referate-Impressionen: Ruedi Lustenberger, Prof. Dr. Joachim Bauer, Dr. Marc Holitscher, Prof. Dr. Hans Dieter Seghezzi, Pascale Etter &amp; Band, Dr. Peter Kels (Fotos: thb) Das Tempo, in welchem die technologischen Entwicklungen verlaufen, stimme nachdenklich, sagte SAQ-Pr\u00e4sident Ruedi Lustenberger in seiner Er\u00f6ffnungsansprache. Gerade mal 250 Jahre seien seit der ersten Industriellen Revolution vergangen und heute spreche [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":171,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[3328,3342],"class_list":["post-410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business_excellence","tag-business-excellence","tag-fachkongressfachmesse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mensch und Systeme: Das war der Tag der Schweizer Qualit\u00e4t 2016 - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Unter dem Motto \u201eMensch und Systeme\u201c fand am 10. 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