{"id":4100,"date":"2020-06-16T17:11:48","date_gmt":"2020-06-16T15:11:48","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=4100"},"modified":"2020-06-16T17:11:48","modified_gmt":"2020-06-16T15:11:48","slug":"les-patients-evaluent-lhopital-cantonal-de-baden","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/fr\/les-patients-evaluent-lhopital-cantonal-de-baden\/","title":{"rendered":"Des patients \u00e9valuent l'h\u00f4pital cantonal de Baden"},"content":{"rendered":"
\"\"
Le Kantonsspital Baden n'innove pas seulement en termes de service \u00e0 la client\u00e8le - l'h\u00f4pital se r\u00e9oriente \u00e9galement sur le plan architectural. (Image : KSB)<\/figcaption><\/figure>\n

\"Il existe diff\u00e9rentes approches pour mesurer la qualit\u00e9 des soins de sant\u00e9, et des h\u00f4pitaux en particulier\", a d\u00e9clar\u00e9 Adrian Schmitter, PDG du Kantonsspital Baden (KSB<\/a>), dans les Communication<\/a> de KSB cit\u00e9. \"La meilleure preuve et la plus cr\u00e9dible est la satisfaction et la recommandation des personnes qui traitent tr\u00e8s directement et de pr\u00e8s avec un \u00e9tablissement : les patients\". C'est pourquoi la KSB met \u00e0 la disposition de tous ses patients hospitalis\u00e9s un questionnaire en ligne depuis le mois d'avril de cette ann\u00e9e.<\/p>\n

Ce questionnaire est actuellement rempli par 40 % des patients, ajoute la KSB dans sa d\u00e9claration. Les r\u00e9actions jusqu'\u00e0 pr\u00e9sent ont \u00e9t\u00e9 \"extr\u00eamement positives\", \u00e9crit l'h\u00f4pital. Plus pr\u00e9cis\u00e9ment, la KSB a re\u00e7u 4,6 \u00e9toiles sur 5. En outre, 99 % des patients recommanderaient la KSB \u00e0 d'autres personnes.<\/p>\n

Des commentaires peuvent \u00e9galement \u00eatre faits dans l'enqu\u00eate en ligne. Ces \u00e9valuations aident la KSB \u00e0 \"localiser les points faibles et \u00e0 adapter en permanence les proc\u00e9dures et les processus aux besoins et aux souhaits des patients\", explique M. Schmitter. Le retour d'informations des enqu\u00eates en ligne constitue donc une partie importante de la gestion de la qualit\u00e9 de l'h\u00f4pital.<\/p>\n

Pour la collecte des r\u00e9actions, le KSB travaille avec le Swiss QualiQuest AG<\/a> de Berne ensemble. \"Nous rendons la satisfaction visible\", aurait d\u00e9clar\u00e9 Andr\u00e9 Glauser, co-fondateur et directeur g\u00e9n\u00e9ral de Swiss QualiQuest, dans le communiqu\u00e9 de presse. \"D'autant plus que cette satisfaction est grande, comme le montre l'exemple de KSB\".<\/p>","protected":false},"excerpt":{"rendered":"

\"Il existe diff\u00e9rentes approches pour mesurer la qualit\u00e9 dans le secteur de la sant\u00e9, et en particulier dans les h\u00f4pitaux\", d\u00e9clare Adrian Schmitter, CEO de l'h\u00f4pital cantonal de Baden (KSB), cit\u00e9 dans le communiqu\u00e9 correspondant du KSB. \"La meilleure preuve et la plus cr\u00e9dible est la satisfaction et la recommandation des personnes qui sont en contact tr\u00e8s direct et tr\u00e8s proche avec un \u00e9tablissement : les [...].<\/p>","protected":false},"author":35,"featured_media":4101,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3303],"tags":[4336,4334,4333,3548,4335],"class_list":["post-4100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qualitaetsmanagement","tag-baden","tag-fragebogen","tag-kunden-service","tag-qualitaet","tag-spital"],"acf":[],"yoast_head":"\nPatienten bewerten Kantonsspital Baden - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Das Kantonsspital Baden l\u00e4sst Patienten die Qualit\u00e4t seiner Dienstleistungen bewerten. 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