{"id":1702,"date":"2017-07-19T10:24:26","date_gmt":"2017-07-19T08:24:26","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=1702"},"modified":"2017-07-19T10:26:07","modified_gmt":"2017-07-19T08:26:07","slug":"studio-servicenow-2018-le-attivita-di-routine-vengono-sostituite-nelle-operazioni","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/it\/studio-servicenow-2018-le-attivita-di-routine-vengono-sostituite-nelle-operazioni\/","title":{"rendered":"Studio ServiceNow: nel 2018 le attivit\u00e0 di routine nelle aziende saranno sostituite"},"content":{"rendered":"<figure id=\"attachment_1703\" aria-describedby=\"caption-attachment-1703\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1703\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-680x454.jpg\" alt=\"\" width=\"680\" height=\"454\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-680x454.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-768x512.jpg 768w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-16x12.jpg 16w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-262x175.jpg 262w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-525x350.jpg 525w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-920x614.jpg 920w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-300x200.jpg 300w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet-624x416.jpg 624w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2017\/07\/ServiceNow-Studie-2018-werden-Routinet\u00e4tigkeiten-in-Betrieben-ersetzt-mq-management-u-qualitaet.jpg 1000w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-1703\" class=\"wp-caption-text\">Il novantacinque per cento ha espresso nello studio di ServiceNow che l'automazione aumenter\u00e0 la domanda di competenze come la collaborazione, il problem solving creativo e la comunicazione. (Immagine: depositphotos_wavebreakmedia)<\/figcaption><\/figure>\n<p>Lo studio di ServiceNow mostra che l'uso delle macchine negli ambienti di lavoro quotidiani guida la crescita delle entrate, crea nuovi posti di lavoro e permette ai dipendenti di concentrarsi su compiti essenziali. ServiceNow ha intervistato pi\u00f9 di 1.850 dirigenti composti da posizioni di livello C cos\u00ec come VP (vice presidenti), direttori e manager in sette paesi.<\/p>\n<p>L'obiettivo dello studio era quello di valutare l'impatto dell'automazione sui servizi quotidiani del business, cos\u00ec come il carico di lavoro dei manager e le loro opinioni sul futuro dei processi lavorativi.<\/p>\n<p><strong>I risultati dello studio in sintesi<\/strong><\/p>\n<p>L'indagine ha anche esaminato la relazione tra i livelli di automazione e i costi operativi. Le aziende stanno gi\u00e0 raggiungendo il loro punto di rottura e hanno urgente bisogno di soluzioni di automazione intelligenti<\/p>\n<ul>\n<li>Il 41% degli intervistati dice che avr\u00e0 bisogno di una maggiore automazione nel 2018 per gestire il volume dei carichi di lavoro, rispetto al 49% a livello globale. Nel 2020, 8 aziende tedesche su 10 (82%) raggiungeranno il limite di carico.<\/li>\n<li>Il settantotto per cento dice che i dati generati dai dispositivi mobili e dall'Internet delle cose contribuiscono a questo peso.<\/li>\n<li>Il 90% conferma che l'automazione intelligente pu\u00f2 aumentare la produttivit\u00e0. Questo include l'intelligenza artificiale (AI) o l'apprendimento automatico (ML) per ottimizzare i processi decisionali e quindi eseguire i processi aziendali pi\u00f9 velocemente e con pi\u00f9 precisione.<\/li>\n<li>Il 54% dei partecipanti allo studio utilizza gi\u00e0 l'automazione intelligente in almeno un processo aziendale. L'89% delle aziende tedesche sta gi\u00e0 pianificando o esaminando l'uso di soluzioni di automazione intelligente.<\/li>\n<\/ul>\n<p>\"In un mondo di case intelligenti, auto intelligenti e commercio intelligente, il posto di lavoro non \u00e8 ancora intelligente - ma non per molto\", dice Georg Goller, Area Vice President Germany, ServiceNow. \"Il passaggio ai processi automatizzati \u00e8 gi\u00e0 iniziato e cambier\u00e0 il lavoro quotidiano\".<\/p>\n<p><strong>L'automazione assicura una crescita finanziaria e una maggiore produttivit\u00e0 in tutto il mondo<\/strong><\/p>\n<ul>\n<li>Le aziende altamente automatizzate hanno 6 volte pi\u00f9 probabilit\u00e0 di aumentare le loro entrate del 15% rispetto alle aziende con processi meno automatizzati.<\/li>\n<li>Per esempio, le aziende con una crescita del fatturato superiore al 20% hanno automatizzato una media del 61% dei loro processi aziendali, mentre le aziende con una crescita del fatturato bassa o negativa usano l'automazione solo nel 35% dei loro processi.<\/li>\n<\/ul>\n<p>Nelle aziende tedesche, solo circa un terzo dei processi sono automatizzati.  Grandi carenze sono mostrate dalle aree della gestione del personale e del servizio clienti. Il supporto IT ottiene i migliori punteggi nell'efficienza dei processi operativi, mentre la gestione del personale arriva ultima.<\/p>\n<ul>\n<li>Nel complesso, solo il 35% dei processi aziendali sono automatizzati. Questo colpisce anche i manager, che sprecano due giorni interi o 15 ore alla settimana in compiti amministrativi manuali.<\/li>\n<li>In particolare, in HR la quota di automazione \u00e8 solo del 30%, nel servizio clienti \u00e8 del 27%. In confronto, il 49% dei servizi nell'IT sono automatizzati.<\/li>\n<\/ul>\n<p><strong>Lista di controllo per processi pi\u00f9 efficienti:<\/strong><\/p>\n<p>Per aiutare le aziende, ServiceNow ha stabilito delle raccomandazioni per i leader:<\/p>\n<ol>\n<li>Identificare i processi aziendali in HR, servizio clienti, IT o altri dipartimenti che necessitano di miglioramenti.<\/li>\n<li>Definire i servizi aziendali critici e automatizzare i carichi di lavoro<\/li>\n<li>Discutere i cambiamenti proposti con ogni dipartimento per affrontare e placare le preoccupazioni.<\/li>\n<li>Stabilire le migliori pratiche per la gestione del cambiamento<\/li>\n<li>Sviluppare le competenze dei dipendenti per aiutarli a navigare nell'ambiente di lavoro automatizzato<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><em>Ulteriori informazioni sullo studio \"Today's State of Work\" possono essere trovate a questo <a href=\"https:\/\/www.servicenow.com\/content\/dam\/servicenow\/documents\/whitepapers\/sn-state-of-work-report-2017.pdf\">Link<\/a><\/em><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Lo studio di ServiceNow dimostra che l'uso delle macchine negli ambienti di lavoro quotidiani favorisce la crescita dei ricavi, crea nuovi posti di lavoro e consente ai dipendenti di concentrarsi sulle attivit\u00e0 essenziali. ServiceNow ha intervistato pi\u00f9 di 1.850 dirigenti di livello C, VP (vicepresidenti), direttori e manager in sette Paesi. L'obiettivo dello studio era quello di [...]<\/p>","protected":false},"author":35,"featured_media":1703,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[3512,3406,3362],"class_list":["post-1702","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","tag-automatisierung","tag-checkliste","tag-studie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ServiceNow Studie: 2018 werden Routinet\u00e4tigkeiten in Betrieben ersetzt - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Eine Studie von ServiceNow zeigt, dass Unternehmen Automatisierungssysteme in ihre Organisation integrieren. 2018 wird die Transformierung sogar forciert.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/it\/studio-servicenow-2018-le-attivita-di-routine-vengono-sostituite-nelle-operazioni\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow Studie: 2018 werden Routinet\u00e4tigkeiten in Betrieben ersetzt - 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