{"id":19196,"date":"2024-01-31T13:27:54","date_gmt":"2024-01-31T12:27:54","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=19196"},"modified":"2024-02-22T10:21:01","modified_gmt":"2024-02-22T09:21:01","slug":"gli-ostacoli-tecnologici-causano-un-calo-delle-prestazioni-nel-settore-dei-servizi","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/it\/technologische-huerden-sorgen-fuer-leistungsabfall-in-der-dienstleistungsbranche\/","title":{"rendered":"Gli ostacoli tecnologici causano un calo delle prestazioni nel settore dei servizi"},"content":{"rendered":"<figure id=\"attachment_19198\" aria-describedby=\"caption-attachment-19198\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19198\" src=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg\" alt=\"\" width=\"680\" height=\"454\" srcset=\"https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps.jpg 680w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps-18x12.jpg 18w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps-375x250.jpg 375w, https:\/\/www.m-q.ch\/wp-content\/uploads\/2024\/01\/Workday_Bild1_ps-524x350.jpg 524w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-19198\" class=\"wp-caption-text\">Il passaggio e l'uso esteso della tecnologia non sono pi\u00f9 un optional, ma una necessit\u00e0 per la sopravvivenza dell'azienda. (Immagine: www.depositphotos.com)<\/figcaption><\/figure>\n<p>In un mondo in rapida evoluzione, con condizioni di mercato in continuo cambiamento, le aziende devono adattarsi alle condizioni con altrettanta rapidit\u00e0 e flessibilit\u00e0. La redditivit\u00e0 \u00e8 una parola chiave importante, sempre legata all'efficienza dei processi e al miglioramento delle prestazioni. Tuttavia, \u00e8 proprio in questo punto critico che si evidenziano enormi deficit, soprattutto nel settore dei servizi. Questo perch\u00e9 il valore aggiunto continuo e l'ottimizzazione efficace e continua dei processi richiedono investimenti in innovazioni tecniche. Questo aspetto \u00e8 stato sottolineato anche dagli oltre 400 manager intervistati in un recente studio di Workday e IDC: mancano sistemi aziendali integrati e basati sui dati per la gestione dei progetti, compresa la gestione delle risorse e delle finanze. Kyle Wilkinson, Strategic Industry Advisor, Professional and Business Services, EMEA di Workday, descrive i tre risultati principali per il settore dei servizi professionali.\u00a0<\/p>\n<h3><strong>1. lo stato di un intero settore \u00e8 messo a rischio<\/strong><\/h3>\n<p>Mantenere la competitivit\u00e0 \u00e8 fondamentale, soprattutto nel settore dei servizi. Tuttavia, la transizione e l'uso esteso della tecnologia non sono pi\u00f9 un optional, ma una necessit\u00e0 per sostenere il business. La priorit\u00e0 assoluta del settore deve quindi essere quella di creare offerte di servizi accurate con prestazioni eccellenti in termini di esperienza e soddisfazione del cliente. Questo, oltre a migliorare l'efficienza e la redditivit\u00e0 dei progetti, pu\u00f2 essere ottenuto solo attraverso l'uso della tecnologia.\u00a0<\/p>\n<h3><strong>2. flessibilit\u00e0 e scalabilit\u00e0 sono obbligatorie<\/strong><\/h3>\n<p>Nella scelta dei fornitori di servizi, i clienti sono sempre pi\u00f9 alla ricerca di un certo grado di scalabilit\u00e0, sia in fase di upscaling che di downscaling. L'utilizzo di sistemi cloud da parte del settore dei servizi crea la necessaria agilit\u00e0 dei processi interni e di quelli relativi ai clienti. Ci\u00f2 consente loro di reagire alle mutevoli condizioni di mercato a breve e lungo termine e di ristrutturare il proprio modello di business in modo resiliente.<\/p>\n<h3><strong>3. adattare tempestivamente l'intelligenza artificiale<\/strong><\/h3>\n<p>Secondo i manager intervistati, c'\u00e8 un'enorme necessit\u00e0 di migliorare il reporting finanziario, la gestione delle spese e la comprensione dei dati disponibili. Per poter utilizzare i big data nella loro forma attuale per le raccomandazioni aziendali, il supporto dei sistemi di intelligenza artificiale \u00e8 un fattore da non sottovalutare. Ci\u00f2 consente di perfezionare l'esperienza del cliente, di riconoscere rapidamente le anomalie e di impostare le automazioni. Questa ottimizzazione delle proprie risorse e dei propri processi ha un impatto diretto sul ROI e sulla resilienza del modello di business dell'azienda fornitrice di servizi.\u00a0<\/p>\n<h3><strong>La digitalizzazione \u00e8 essenziale per il settore dei servizi<\/strong><\/h3>\n<p>Il livello di tolleranza dei clienti nei confronti di una customer experience scadente si sta riducendo rapidamente. I fornitori di servizi non possono pi\u00f9 permettersi di essere in ritardo nella trasformazione digitale della loro attivit\u00e0. Dovrebbero adottare per tempo le nuove tecnologie utili per ottenere l'agilit\u00e0, l'efficienza operativa e l'esperienza di servizio necessarie.<\/p>\n<p><em>Fonte: <a href=\"http:\/\/www.workday.com\">www.workday.com<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Workday, fornitore di applicazioni cloud aziendali per la finanza, le risorse umane e l'automazione dei servizi, ha commissionato a IDC uno studio che mostra come le organizzazioni del settore dei servizi professionali stiano lottando contro il degrado delle prestazioni dovuto alle sfide tecnologiche.<\/p>","protected":false},"author":380,"featured_media":19198,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[3328,3372,3362,3352],"class_list":["post-19196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business_excellence","tag-business-excellence","tag-digitalisierung","tag-studie","tag-unternehmen"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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