{"id":22214,"date":"2025-12-11T23:32:19","date_gmt":"2025-12-11T22:32:19","guid":{"rendered":"https:\/\/www.m-q.ch\/de\/?p=22214"},"modified":"2025-12-10T15:38:14","modified_gmt":"2025-12-10T14:38:14","slug":"controllo-di-qualita-nella-pubblica-amministrazione","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/it\/controllo-di-qualita-nella-pubblica-amministrazione\/","title":{"rendered":"Gestire la qualit\u00e0 nella pubblica amministrazione"},"content":{"rendered":"<div class=\"swpm-post-not-logged-in-msg\">Devi eseguire l&#039;accesso per visualizzare questo contenuto. Avrete bisogno di <a class=\"swpm-login-link\" href=\"https:\/\/www.m-q.ch\/it\/login\/\">Accedi<\/a>. Non sei un membro? <a href=\"https:\/\/www.m-q.ch\/it\/registrare\/\">Registrati<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>La qualit\u00e0 dei servizi \u00e8 diventata una preoccupazione gestionale centrale per la pubblica amministrazione. Non si ottiene solo attraverso procedure legalmente corrette, ma anche attraverso un orientamento strategico, una fornitura di servizi orientata ai processi e una concezione comune della qualit\u00e0.<\/p>","protected":false},"author":364,"featured_media":22263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4443,5],"tags":[3328,5915,5914,3327,4202],"class_list":["post-22214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abo","category-business_excellence","tag-business-excellence","tag-dienstleistung","tag-oeffentliche-verwaltung","tag-qualitaetsmanagement","tag-service-excellence"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Dienstleistungsqualit\u00e4t ist f\u00fcr die \u00f6ffentliche Verwaltung zu einem zentralen Steuerungsanliegen geworden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-q.ch\/it\/controllo-di-qualita-nella-pubblica-amministrazione\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualit\u00e4t steuern in der \u00f6ffentlichen Verwaltung - 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