{"id":3015,"date":"2019-01-15T14:09:22","date_gmt":"2019-01-15T13:09:22","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=3015"},"modified":"2019-01-15T14:11:05","modified_gmt":"2019-01-15T13:11:05","slug":"gestione-degli-incidenti-quando-lignoranza-diventa-un-ostacolo","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/it\/gestione-degli-incidenti-quando-lignoranza-diventa-un-ostacolo\/","title":{"rendered":"Gestione degli incidenti: quando l'ignoranza diventa un ostacolo"},"content":{"rendered":"
\"\"
Nell'IT, la gestione degli incidenti \u00e8 intesa in modo diverso rispetto alla logistica, per esempio. (Immagine: Unsplash)<\/figcaption><\/figure>\n

Non \u00e8 facile determinare quali componenti individuali caratterizzano l'Incident Management. Ci sono molte domande su questo.<\/span>Le crisi aziendali spesso non sono gestite correttamente perch\u00e9 molte aziende semplicemente non sanno quali vulnerabilit\u00e0 possono colpire un'azienda. Secondo l'attuale \"Studio sullo sviluppo digitale delle aziende tedesche\" della Paragon Systemhaus GmbH, l'80% degli intervistati \u00e8 certo che la gestione della sicurezza informatica \u00e8 una parte indispensabile a causa delle mutevoli situazioni di minaccia e degli attuali regolamenti legali come DSGVO e KRITIS. <\/span><\/p>\n

Altri contenuti includono il cambiamento e la gestione dei problemi, rispettivamente al 71 e 63%. \"La sicurezza informatica \u00e8 davvero una componente importante quando si verificano disastri aziendali, cos\u00ec come lo sforzo di gestire il cambiamento, identificare le cause e affrontarle, in altre parole tutti i compiti della gestione dei problemi. Ma la tecnologia include sempre le persone - questo \u00e8 spesso dimenticato. Impostare nuovi processi, gestire i problemi - tutto questo \u00e8 e rimane cruciale in caso di disastro\", dice Kay Wolf, consulente IT di Paragon.<\/span><\/p>\n

Capire la gestione degli incidenti<\/span><\/b><\/p>\n

Allo stesso tempo, le aziende sono ben consapevoli della diversit\u00e0 delle sfide: secondo lo studio, pi\u00f9 di un terzo degli intervistati (38%) sono impegnati nella gestione della configurazione. Come processo di supporto per la gestione degli incidenti, fornisce e aggiorna anche i dati storici in una forma utilizzabile. Poco pi\u00f9 di un quarto cita la gestione del livello dei servizi come rilevante. Questa parte prende in considerazione quali clienti acquistano quali servizi IT e chi ne \u00e8 responsabile. Definisce anche la disponibilit\u00e0 dei singoli servizi e componenti. <\/span><\/p>\n

Questi ultimi elementi sono generalmente molto rilevanti tra gli intervistati (22%). Sotto forma di gestione della disponibilit\u00e0 per pianificare e controllare la disponibilit\u00e0 dei servizi IT, gli esperti la aggiungono urgentemente alla gestione degli incidenti. Il 29% vede la gestione finanziaria come cruciale in caso di un disastro. Tuttavia, il budgeting non ha un impatto diretto sulla gestione degli incidenti.<\/span><\/p>\n

Pianificare le capacit\u00e0, risolvere gli eventi<\/span><\/b><\/p>\n

Nell'informatica, un evento \u00e8 inteso come tutti i cambiamenti di stato di un sistema. La gestione degli eventi aiuta a identificare le interruzioni in una fase iniziale e quindi permette di gestirle. Al dieci per cento, tuttavia, la gestione degli eventi \u00e8 piuttosto indietro nel sondaggio. In caso di un disastro, si pu\u00f2 presumere che proprio le persone che hanno pi\u00f9 familiarit\u00e0 con il ripristino dei servizi saranno chiamate a supporto. <\/span><\/p>\n

La gestione della continuit\u00e0 dei servizi IT (nominata dall'11% degli intervistati) non ha quindi alcuna relazione diretta con la gestione degli incidenti. Gli intervistati hanno anche piena fiducia nella questione della capacit\u00e0. Solo il cinque per cento nomina la gestione della capacit\u00e0 come una componente degna di nota in un'emergenza.<\/span><\/p>\n

www.paragon-systemhaus.de<\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"

Non \u00e8 facile stabilire quali siano le singole componenti che caratterizzano la gestione degli incidenti. Spesso le crisi aziendali non vengono gestite correttamente perch\u00e9 molte aziende semplicemente non sanno quali vulnerabilit\u00e0 possono colpire un'azienda. Secondo l'ultimo \u201eStudio sullo sviluppo digitale delle aziende tedesche\u201c di Paragon Systemhaus GmbH, l'80% degli intervistati \u00e8 certo che la gestione della sicurezza informatica sia [...]<\/p>","protected":false},"author":35,"featured_media":3016,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[3959,3693,3362],"class_list":["post-3015","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","tag-incident","tag-risk-management","tag-studie"],"acf":[],"yoast_head":"\nIncident Management: Wenn Unkenntnis zur Stolperfalle wird - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Zum Begriff Incident Management ist eine Studie erschienen. 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