{"id":337,"date":"2016-03-07T10:39:22","date_gmt":"2016-03-07T09:39:22","guid":{"rendered":"http:\/\/dev.m-q.ch\/?p=337"},"modified":"2017-03-01T15:19:03","modified_gmt":"2017-03-01T14:19:03","slug":"gestione-dei-clienti-in-xerox","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/it\/gestione-dei-clienti-in-xerox\/","title":{"rendered":"Gestione dei clienti alla Xerox"},"content":{"rendered":"

<\/a><\/p>\n

Il Gartner Magic Quadrant valuta le organizzazioni in base ai loro obiettivi strategici e la loro capacit\u00e0 di raggiungere tali obiettivi.<\/p>\n

Circa 52.000 agenti del call center Xerox implementano e gestiscono pi\u00f9 di 2,5 milioni di interazioni ogni giorno in pi\u00f9 di 170 sedi. I clienti includono alcuni dei marchi pi\u00f9 importanti del mondo.<\/p>\n

L'azienda fornisce servizi a una vasta gamma di industrie, tra cui la tecnologia, le comunicazioni e la finanza, cos\u00ec come i viaggi, la vendita al dettaglio, l'istruzione, il governo, la farmaceutica e la sanit\u00e0.<\/p>\n

Servizi gestiti di stampa e contenuto (HTML)<\/strong><\/p>\n

Gartner ha esaminato la crescente importanza dei Managed Print Services (MPS) insieme ai Managed Content Services (MCS) di Xerox, che sono strettamente legati agli MPS. Il focus \u00e8 sulle comunicazioni intra-impresa. Xerox \u00e8 stata nuovamente classificata come leader tra i fornitori di MPS e MCS nel 2015 nelle aree di \"Capacit\u00e0 di esecuzione\" e \"Completezza di visione\".<\/p>\n

Secondo Gartner, le soluzioni Xerox offrono una vasta gamma di clienti, collegando anche luoghi lontani. Di conseguenza, le imprese globali devono avere non solo la competenza per fornire gli MPS e MCS di cui hanno bisogno oggi, ma anche l'intuizione, l'iniziativa e le risorse per prepararsi ai sistemi di domani.<\/p>\n

Fornitori come Xerox di solito estendono la loro offerta MPS completa con una vasta gamma di altri servizi a valore aggiunto.
\nhttp:\/\/www.xerox.de<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Il Magic Quadrant di Gartner valuta le aziende in termini di obiettivi strategici e capacit\u00e0 di raggiungerli. Circa 52.000 agenti del call center Xerox gestiscono ogni giorno oltre 2,5 milioni di interazioni in pi\u00f9 di 170 sedi. Tra i clienti ci sono alcuni dei marchi pi\u00f9 importanti del mondo. L'azienda fornisce servizi a un'ampia gamma di settori, [...]<\/p>","protected":false},"author":1,"featured_media":80,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[3334],"class_list":["post-337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","tag-it-business-software"],"acf":[],"yoast_head":"\nCustomer Management bei Xerox - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Gartner hat Xerox zum 4. 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