{"id":8024,"date":"2021-02-12T10:32:28","date_gmt":"2021-02-12T09:32:28","guid":{"rendered":"https:\/\/www.m-q.ch\/?p=4753"},"modified":"2021-02-12T10:54:40","modified_gmt":"2021-02-12T09:54:40","slug":"piu-di-un-semplice-servizio-clienti","status":"publish","type":"post","link":"https:\/\/www.m-q.ch\/it\/piu-di-un-semplice-servizio-clienti\/","title":{"rendered":"CEM - pi\u00f9 di un semplice servizio clienti"},"content":{"rendered":"<div class=\"swpm-post-not-logged-in-msg\">Devi eseguire l&#039;accesso per visualizzare questo contenuto. Avrete bisogno di <a class=\"swpm-login-link\" href=\"https:\/\/www.m-q.ch\/it\/login\/\">Accedi<\/a>. Non sei un membro? <a href=\"https:\/\/www.m-q.ch\/it\/registrare\/\">Registrati<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Devi eseguire l&#039;accesso per visualizzare questo contenuto. Si prega di effettuare il Log In. Non sei un membro? Registrato<\/p>","protected":false},"author":1,"featured_media":11076,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4443,5],"tags":[4449,3328,4464,4465,4466,4333,3876],"class_list":["post-8024","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abo","category-business_excellence","tag-ausgabe-1-2-2021","tag-business-excellence","tag-cem","tag-customer-experience","tag-customer-experience-management","tag-kunden-service","tag-kundenservice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CEM \u2013 mehr als nur Kundenservice - MQ Management und Qualit\u00e4t<\/title>\n<meta name=\"description\" content=\"Die meisten Initiativen f\u00fcr Customer Experience Management (CEM) finden sich im operativen Tagesgesch\u00e4ft (beispielsweise beim Kunden-Service) wieder. 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