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Issue 7-8/1997
Receive the German-language journal "MQ Management & Qualität", issue 7-8/1997, as a PDF download with the following table of contents:
Economy
Swiss quality tourism as a national project
Caterina Meier-Pfister
Euro standards in tourism
Christian Schenk
"Switzerland Tourism" and the Swiss hotel industry in focus
Heinz Husi
Topic of the month
In the hotel and tourism industry, quality should actually be called "culture".
Alfred E. Urfer
La démarche qualité dans le tourisme valaisan
Jérémie Robyr
Seibstbewertung
The guests feel the change
Dieter Hohl
Pilatus Railways after certification
Hansruedi Amstalden
Current
Editorial
Dossier: Ineltec 97
Congress hotels
Advertorials
Books
Preview
Imprint
Advertiser Directory
Magazine
SAQ Events
SAQ: New members
SAQ courses and seminars Cesamtübersicht
SAQ Courses and Seminars Last Minute
Location
SAQ Publications
Jobs
Partner for your quality
Strategy & Organization
The guest expects an integrated service chain
Thomas Bieger, Christian Laesser
Core processes
Managers must exemplify and implement quality
Theophil Bucher
Bringing the customer what he wants
Lorenz Brotzer
Implementation
Saving creates stress - and thus unfriendliness
Toni Semadeni
Quality starts with the chauffeur
Rico Kellenberger
Category: Single issues
